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Gupshup Whatsapp

GupShup Inc | 1

Reviews from AWS Marketplace

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External reviews

48 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Pankaj C.

A chatbot provider company rated as top 10 by Hacker Noon

  • April 04, 2022
  • Review verified by G2

What do you like best about the product?
The very simple integration by rest apis on every platform because no need to do different type of implementation you can do the same implementation for different platforms.
What do you dislike about the product?
First of all they are not having any free plan and another one is slow support system they can take some time in your every query on support at the time of implementation.
What problems is the product solving and how is that benefiting you?
There are much development required to implement the WhatsApp support system of our application but gapshup resolved that problem and we can implement the WhatsApp support system easily for any app at very minimal cost. This is a very best user engagement tool.
Recommendations to others considering the product:
If you want to implement a very quick chat boat in your project then you can start with gupshup they are the best in this category.


    Subhash A.

Easy to integrate CRM tool

  • March 10, 2022
  • Review verified by G2

What do you like best about the product?
Whatsapp integration of GupShup is really cool. This helps small brands to plug and use the software.
What do you dislike about the product?
The UI could have been better as its confusing at times.
What problems is the product solving and how is that benefiting you?
We have integrated whatsapp using Onflo for abandon cart recovery
Recommendations to others considering the product:
Can have better UI


    Muhsin K.

Best leading conversational messaging platform

  • February 15, 2022
  • Review verified by G2

What do you like best about the product?
gupshup helps to customer engagement through conversational messaging
What do you dislike about the product?
Sometimes its difficult to export the reports
What problems is the product solving and how is that benefiting you?
Engaging with users through SMS & whatsapp


    Vishnu P.

One of the best messaging platform

  • February 15, 2022
  • Review verified by G2

What do you like best about the product?
Very easy to send SMS communication to customers. and the analytical part is very helpful.
What do you dislike about the product?
The dashboard should be more better. everything else is good
What problems is the product solving and how is that benefiting you?
Creating SMS campaigns for users. and closely monitoring the metrics


    raviteja g.

Seemless Platform usage with the best customer support

  • December 24, 2021
  • Review verified by G2

What do you like best about the product?
1. SMS services are affordable, convenient, and easy to use
2. I get the best customer support from the account manager and support team
3. Secure multiple logins with 2FA enabled
4. Seemless and speedy account opening process
5. Can easily add the new templates from DLT
What do you dislike about the product?
1. The UI of Gupshup is still like an old fashion type which can be improved a lot for better visual and user experience
2. We need multiple logins for different types of messages
What problems is the product solving and how is that benefiting you?
1. I am getting the best support if I face any issues while using the platform or need training their team is available
2. It is cost-efficient so we can think about customer acquisition than the cost


    uttam .

Whatsapp API Tool, Easy to Register Fast & Very Reliable

  • December 08, 2021
  • Review verified by G2

What do you like best about the product?
The registration process is very Simple and Explanatory, The best part is it was super quick to get the API and templates Approved from Whatsapp. Rates are super cheap too
Definitely recommended for Small Business
What do you dislike about the product?
To be honest, haven't had any issue with the tool as of now. Just a suggestion to have support available on chat, although they are responsive over email. An option to add credit card should also be available
What problems is the product solving and how is that benefiting you?
Whatsapp communication with our new and existing customers, Like order, Placed Alert message, shipped and Abandon cart messages.
Recommendations to others considering the product:
Make sure the whatsapp number you use is not registered on Whatsapp business or a new number. And your Facebook Business page is verified


    Tanya M.

Enables Seamless Customer Engagement

  • July 18, 2019
  • Review provided by G2

What do you like best about the product?
1. Single API across all channels
2. Customization depending upon your marketing needs
3. Exceptional service, friendly and helpful staff
What do you dislike about the product?
1. The website is not user friendly
2. Previously we could view the messages sent to our user base
What problems is the product solving and how is that benefiting you?
We automate delivery to our customers depending on the marketing campaign and customer preference


    Matthew W.

Gupshup review

  • December 08, 2018
  • Review verified by G2

What do you like best about the product?
Gupshup isn't always the easiest to use, but what's made it stand out has been the ability to link bots together rather than creating massive blocks - as well as their limitless program integration and code possibilities.
What do you dislike about the product?
It's not necessarily user-friendly, but no platforms are that I've seen other than ManyChat - and none provide the functionality to both experts and beginners that Gupshup does.
What problems is the product solving and how is that benefiting you?
The ability to sell bots more complicated and reusable than those made with Chatfuel, and the ability to show that to clients.
Recommendations to others considering the product:
Check it out if you're in between Chatfuel/Manychat and Dialogflow. Or if you're more advanced that that. It's good.