SOCi Platform
SOCi Inc.Reviews from AWS customer
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Great customer support and innovative features
What do you like best about the product?
I love that I have a dedicated Customer Success Manager to meet with me often to discuss performance and industry updates. She's proactive and answers any question I have. The features of the SOCi platform are wonderful and help tell the story of our local presence to executive teams. The new SOCi platform is easy to use and has tons of reporting options!
What do you dislike about the product?
The only thing I dislike is when data issues pop up, it can take time to resolve. That's not necessarily a reflection of the SOCi team though as they're often waiting on Google.
What problems is the product solving and how is that benefiting you?
Managing all of our locations in one place is great! SOCi makes it easy to update Q&A, photos, listing information in one place.
So convenient and while being able to provide quantity content.
What do you like best about the product?
I love soci for my real estate business. I'm able to search for content and set my calendar a month out so that I'm not scrambling to think of what to share each day. It's very convenient and easy to use.
What do you dislike about the product?
I don't have any dislikes honestly. It works very well and great for content sharing.
What problems is the product solving and how is that benefiting you?
It keep me from having to create a content calendar on my own.
SOCi is a wonderful tool to help me keep my name and face in front of my clients and friends.
What do you like best about the product?
How easy it is to use and the variety of topics keeps the audience engaged.
What do you dislike about the product?
I would love to see some new content and Real Estate related topics.
What problems is the product solving and how is that benefiting you?
SOCi addresses topics Sellers and Buyers don't always think about. It also provides new ideas for them to discover.
Helps organize posting
What do you like best about the product?
I'm told what is needed by home office and Can just plug and play
What do you dislike about the product?
can't always see or respond to comments easily
What problems is the product solving and how is that benefiting you?
just has the layout and social media plan for the month
Done for you social media
What do you like best about the product?
SOCi makes it incredibly easy to post to all of our socials with the click of a button. Also like the feature to respond to reviews rather than having to go into the actual platform the review came from
What do you dislike about the product?
Sometimes when I look at the competitor page, I have to re-enter who our competitors are in order to see their latest reviews
What problems is the product solving and how is that benefiting you?
I only have to go to one site to manage all of my social channels
So user-friendly!
What do you like best about the product?
I love the ease of the use of the platform. Anyone can use the system with ease!
What do you dislike about the product?
Nothing at this time! All is great so far!
What problems is the product solving and how is that benefiting you?
Being able to post our content on multiple sites with the ease of 1 posting platform has been wonderful!
Soci has given us the freedom to schedule our post and go! No fuss!
What do you like best about the product?
That you can schedule post for later dates. Working in property management can get crazy and we don't always remember or have the time to post ourselves weekly.
What do you dislike about the product?
There has been nothing to dislike so far.
What problems is the product solving and how is that benefiting you?
Solving the problem of consistent posting.
Amazing Customer service
What do you like best about the product?
Working with Katie at SOCi has been phenomenal. She makes sure our biweekly touchpoints are informative and help us improve our listings as a brand. I would highly recommend SOCi to other companies.
What do you dislike about the product?
I don't believe this is SOCi's fault, but there is a lag with the updates being published in a timely manner. I've heard of similar issues with other companies like SOCi so I believe this might be an industry-wide issue.
What problems is the product solving and how is that benefiting you?
Being able to update our listings in one convenient location is great, I'm excited to see how the social posting capabilities help us.
Very User friendly and great for any business
What do you like best about the product?
I like how I can shedule as many posts as a I want and how user friendly it is
What do you dislike about the product?
I get lost in all the options avalible sometimes
What problems is the product solving and how is that benefiting you?
They connect all the different plateforms into one, making posting and social media management a breeze
Takes the guesswork out of social media planning
What do you like best about the product?
I like that I can sit down once a month and plan out my social media across multiple outlets and just let it do it's thing.
What do you dislike about the product?
It occassionaly disconnects from one of my social media accounts.
What problems is the product solving and how is that benefiting you?
It allows me to post one time and hit all of my social media platforms.
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