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Very helpful for easy social management
What do you like best about the product?
Very simple and user friendly to keep track of reviews and post content to social sites
What do you dislike about the product?
Sometimes reviews don't show in order of when they come in. Or past ones will appear as new ones.
What problems is the product solving and how is that benefiting you?
Easily posting to each of our business' Facebook pages at once for time saving and hassle free work
Recommendations to others considering the product:
If you have multiple Facebook pages, Instagrams, Google accounts- highly recommend to increase your efficiency in posting and scheduling out content
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Makes posting easier for multiple social media accounts
What do you like best about the product?
Allows posting on a few social media platforms at once. Convenience.
What do you dislike about the product?
App interface can use an update. Tutorial can be a lil confusing
What problems is the product solving and how is that benefiting you?
Timing on posting.
SoCi makes it easy to schedule our social media posts!
What do you like best about the product?
It's super easy to schedule posts for one location or both of my clubs at the same time.
What do you dislike about the product?
Would be nice to have the ability to do polls and such on SoCi
What problems is the product solving and how is that benefiting you?
If I accidentally schedule a post for both clubs but only want it for the one location it would be nice to be able to edit the location without having to delete the entire post and start over.
Knowledgeable and organized
What do you like best about the product?
Soci’s platform is much more simple than the competitor that we used to use, and their team is so much more helpful and responsive. They also seem to pay more attention to listings quality.
What do you dislike about the product?
Nothing so far, we are still new to SOCi though.
What problems is the product solving and how is that benefiting you?
We use Soci for franchise based social and listings management as well as local lending pages for individual locations.
Love SoCi and the superior customer service!
What do you like best about the product?
I love how easy it is to post to multiple pages, I love the boosting capabilities, and I love the customer service! Ayesha is FANTASTIC to work with! She cares so much about us getting good results and answers all of our questions.
What do you dislike about the product?
Unfortunately, sometimes the Instagram posts can fail.
What problems is the product solving and how is that benefiting you?
We are able to post with ease on 100+ location pages.
Makes connecting customers to target locations much easier
What do you like best about the product?
The ease of being able to direct customers to the locations that best meets their needs. They did not overwhelm with technology and were super easy to work with. Easy to reach and be provided simple, understandable solutions.
What do you dislike about the product?
Nothing - easy to reach, and work with. Being better able to work on the conversion funnel would be a plus.
What problems is the product solving and how is that benefiting you?
Competitive landscape - being able to compare brands and be able to deliver differentiation.
Brandify Store locator
What do you like best about the product?
We use it for the Store Locator feature and we use it to synthesize our public reviews across multiple platforms for convenient access. We use their dashboard to reply to each review, tag the reviews with top trends, and analyze information.
What do you dislike about the product?
No particular dislikes so far. I would recommend it to medium-sized businesses.
What problems is the product solving and how is that benefiting you?
Having a centralized view for the Store Locator across the EMEA Region has been of tremendous help.
Very Useful
What do you like best about the product?
I enjoy that I am able to respond to reviews on multiple platforms easily and keep track of user access to different accounts. I am able to schedule social media posts, so I do not have to worry about them in the future. I like that I can easily keep track of who has access to the accounts and am able to remove them quickly if someone is terminated on short notice.
What do you dislike about the product?
I dislike that I cannot post to the story feature on Instagram using SOCI. I would also like if SOCI had built in filters for Instagram which I could add before making a post. Most business pages have a set filter they use and not having this feature adds an extra step for me. I believe having this would draw in more potential customers. I wish there was a separate tab for Instagram, Facebook, and other social media platforms so I could easily see what is being post to where.
What problems is the product solving and how is that benefiting you?
I respond to reviews, manage user access, and post to social media. I track social media analytics and use much of the content provided in SOCI to make quarterly reports for the company. This is a great marketing platform and easy to use data collector.
Recommendations to others considering the product:
I would advise people to use soci as a way to collect marketing data. There are so many different ways to track the progress of social media platforms. I recommend the platform because of its ease of use.
Very intuitive platform to post and queue social media postings.
What do you like best about the product?
Being able to schedule posts in advance. I use this feature the most as we post for our properties and company websites. It's convenient being able to post in one section and that'll apply to all of the needed properties. Also being able to approve and deny other's posts is a helpful feature so we can monitor and maintain what is being posted to our audience. I really enjoy receiving the newsletters including the "fun" holidays so we can have additional content to post. These emails are great so it keeps everyone in the loop so they can participate themselves.
What do you dislike about the product?
Not being able to post Instagram stories and adding filters. We wanted to see if there was a function for us to schedule Instagram stories. I know stories last 24 hours long, but thought it'd be helpful to have a feature where we can automatically schedule a story in advance. This way, we can always queue it up just as we do for regular postings. We would also like to have a function for us to add filters to our content (just like Instagram). We wanted to create a consistent theme to our posts, so having that option would be great.
What problems is the product solving and how is that benefiting you?
Nothing currently. Overall, the support team is great as they respond immediately. When I asked a question regarding photo filters, a representative responded immediately.
Recommendations to others considering the product:
Allow posting Instagram stories through your platform. If you add a plug in where we can add filters to photos, that'd be great as well. I am unsure how to navigate the site completely.
Capturing Performance Data
What do you like best about the product?
Having a direct contact in the performance data team is very helpful. I know my emails aren’t getting filed in a random team help desk box and will always have the same person overseeing the questions and issues I may be having. One person of contact rather than random selection within a group is very helpful, especially if you have to reference historical topics.
What do you dislike about the product?
We’ve had to overcome several data discrepancy issues to capture the most accurate performance data for our clients. It’s taken months to outline the report format and field metrics that we need, and the to receive them consistently and on time.
What problems is the product solving and how is that benefiting you?
No current problems. We’ve worked out any past issues.
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