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The best Agency Social Media Platform.
What do you like best about the product?
The ability to pull all of the engagements into one feed and still respond to every engagement as that business. The scheduler is also very very easy to use. The reports look fantastic. We love that our clients can review the posts and provide feedback before they are posted.
What do you dislike about the product?
It is expensive unless you are really going to use all of the features, you could not see an ROI from it. It is not a HootSuite alternative, it is a completely different purpose.
What problems is the product solving and how is that benefiting you?
For the price we pay, everything should be included, but they still charge you for new features.
Recommendations to others considering the product:
Evaluate why you want to implement it. Just because it is flashy, doesn't mean it's worth it to you.
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Good Idea, Has Some Kinks
What do you like best about the product?
The platform is very simple and easy to use. People are able to accept/reject posts, add comments, and the insights and information are easy to access and set up.
What do you dislike about the product?
The administration of Soci leads some to be desired. Administrator vs Managerial rights are unwieldy, and setting up thing (like having some, but not all, managers get notifications) has to be done on a location by location basis, rather than by bulk selection.
What problems is the product solving and how is that benefiting you?
This has helped speed up our social media campaigns and allowed us create reports that our clients can easily digest.
Soci is Awesome Sauce
What do you like best about the product?
I love the ability to schedule posts in one place without having to log in and out of each social platform.
What do you dislike about the product?
I dislike having to make edits to every single platform if you change one caption or image for the same day. If the post was created with all platforms selected, it would be easier to allow the edits to reflect the same platforms as an option.
What problems is the product solving and how is that benefiting you?
I am solving time management, productivity concerns, and organization.
Streamlined Social Planning Platform
What do you like best about the product?
The entire SOCi platform is very streamlined, and easy to use. We manage social media for many clients, and other programs were confusing and hard to manage. SOCi has been so much better with a clear layout and tools. Another bonus is the Reputation tools. This has added to the services we offer our clients and makes responding to reviews so much easier. We can do this all in one place as opposed to logging onto all the individual platforms. Another benefit of SOCi is the access to their team members. We have a dedicated rep who meets once a month and offers insight, updates on the program improvements, and answers our questions. If we have a suggestion or problem, she handles it. Their team takes our suggestions and uses them to improve the platform. I would highly recommend SOCi to agencies that manage a large number of social media clients for ease of use and level of customer service.
What do you dislike about the product?
I think the limit on the number of locations for the price is a bit restrictive. However, SOCi has worked with us to meet our needs as a growing agency.
What problems is the product solving and how is that benefiting you?
The Reputation aspect has allowed our agency to offer a new service for Reputation Management. This is incredibly beneficial for clients and for our agency as other businesses aren't offering this. We offer SEO services and being able to respond to Google reviews quickly on the SOCi platform helps keep our SEO results higher.
Good but room for improvement
What do you like best about the product?
SOCi is relatively easy to use and helps streamline approvals when multiple people are involved.
What do you dislike about the product?
Lack of capabilities that still haven't rolled out like video and gallery on Instagram
What problems is the product solving and how is that benefiting you?
It has really helped with streamlining approval process and also helped clients feel more involved in the posting process.
A robust platform
What do you like best about the product?
SOCI has various different integrations that are extremely necessary to our industry. Having both social and reputation management is not something you find in many platforms making that what we like best about SOCI.
What do you dislike about the product?
Some of the platforms limitations- not letting you directly answer to reviews for some sites, not having story capabilities, linking events is a struggle. There are small bits of the platform that cause frustration that all together create dislike at times.
What problems is the product solving and how is that benefiting you?
We have been able to create a whole program for our company where various different managers and departments can have access to their online presence and control how it is depicted versus solely being done by corporate and in turn seeming very cold.
Recommendations to others considering the product:
If you are looking for a one stop spot for all of your social and reputation management SOCi is a great tool. Be sure that it has capability of whatever it is your company needs, but overall I am sure they are open to working with you to make their platform work for whatever it is that you need.
Best Social Media Scheduling Platform
What do you like best about the product?
SOCI has helped our company immensely. The platform is the perfect place for our team as well as our clients, to create, schedule and manage their social media content effectively. Everything is in one visually appealing, easy to use platform.
What do you dislike about the product?
There have been some issues - not with the platform, with social media networks - that effect the platform. When there is a Facebook or Instagram outage, it does affect the scheduling and sending of posts.
What problems is the product solving and how is that benefiting you?
All our clients are able to login to one dashboard and see all their social networks, scheduled posts, analytics and so much more. Everything is in one visually appealing, easy to use platform.
Soci has made it easy for me to collaborate with the Social Media Team!
What do you like best about the product?
I love that there are both internal and client accept/reject buttons because that allows me to easily proofread every single post and explain why I rejected it and what needs to change. As the copywriter, I'm not directly involved with post creation, but I have to approve everything, so this feature makes it easy PLUS lets the creators know what the change was.
What do you dislike about the product?
I wish that if a post is copied, when you made an edit on a Facebook post, it made the edit on the Instagram and Twitter posts as well.
What problems is the product solving and how is that benefiting you?
SOCi has streamlined our process for proofreading and editing, both internally and in relation to the client. We love having the accept/reject option!
Recommendations to others considering the product:
Make sure that as you're evaluating SOCi, compare features one by one... for the price, I would bet that SOCi wins out on every single one.
SOCi is a Great Scheduling Tool for Clients with Different Verticals
What do you like best about the product?
What we found was the most useful piece of SOCi is having the ability to create posting plans. You can create libraries of content that gets auto scheduled on the days and times you assign. Our clients can choose which content libraries to opt into to better diversify their content.
On top of that being an important feature, we have found SOCi customer support to be outstanding! They are always there when we have questions and are able to walk us through things in an understandable way.
The only reason I gave SOCi a 9 instead of a 10 is that the review acquisition piece of their program is lacking. Currently, you can only ask for Facebook reviews. There are other products out there, like Broadly, that specialize in getting clients reviews and you can ask for reviews to be left on Google or Yelp. Reviews are incredibly important to our client's SEO, so we were a little disappointed that SOCi didn't have plans to update this part of their offering.
However, SOCi is an excellent social media scheduling tool and data tool. The social data and review reports that we have been able to put together for clients has been fantastic. If you're looking for a great social tool, SOCi covers all the bases.
On top of that being an important feature, we have found SOCi customer support to be outstanding! They are always there when we have questions and are able to walk us through things in an understandable way.
The only reason I gave SOCi a 9 instead of a 10 is that the review acquisition piece of their program is lacking. Currently, you can only ask for Facebook reviews. There are other products out there, like Broadly, that specialize in getting clients reviews and you can ask for reviews to be left on Google or Yelp. Reviews are incredibly important to our client's SEO, so we were a little disappointed that SOCi didn't have plans to update this part of their offering.
However, SOCi is an excellent social media scheduling tool and data tool. The social data and review reports that we have been able to put together for clients has been fantastic. If you're looking for a great social tool, SOCi covers all the bases.
What do you dislike about the product?
The review acquisition part of their program.(See Above)
What problems is the product solving and how is that benefiting you?
Our clients want their content more custom to their vertical. With SOCi's posting plans we are able to do that easily and seamlessly.
A great overall experience
What do you like best about the product?
Soci makes it simple to manage multiple social profiles for multiple different locations. The features provided in soci basically make it my one-stop social media spot.
What do you dislike about the product?
I don't have any issues with the performance or current features of Soci. I think the only thing I can think of for improvement would be to have the group reports be something more customizable.
What problems is the product solving and how is that benefiting you?
Soci has tended to cut my man hours on posting to multiple pages nearly in half. Sometimes we have issues using the csv upload feature for creating content plans, but fortunately those issues are easily corrected.
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