SOCi Platform
SOCi Inc.Reviews from AWS customer
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Excellent Social Media and Review Team!
What do you like best about the product?
SOCi made review responses easy! We always had quick and appropriate responses to our google reviews. The team at SOCi created excellent social media content for our businesses social media pages. The content they created was engaging and interesting. Thanks SOCi team!
What do you dislike about the product?
I have no complaints. SOCi made life managing our reputation easier!
What problems is the product solving and how is that benefiting you?
SOCi saved our business time responding to reviews and posting to social media. The team at SOCi made our online reputation management seamless and easy!
Best Social Media Platform
What do you like best about the product?
It is very simple to consolidate all my accounts in one place.
What do you dislike about the product?
The platform is a bit clunky. Needs to improve the UI/UX
What problems is the product solving and how is that benefiting you?
I'm able to update all my busineeses at once
Great Social Manager for Multi-Location Businesses
What do you like best about the product?
- Multi-location marketing at scale
- Easy maintenance of review management
- Connections to MOST major social sites
- Great support and training staff
- Excellent reporting tools
- Easy maintenance of review management
- Connections to MOST major social sites
- Great support and training staff
- Excellent reporting tools
What do you dislike about the product?
- Lack of some types of major social integrations and tools compared to similar platforms
- Lack of better high level posting times and more in depth reporting akin to SOCIAL-FOCUSED platforms like Metricool
- Lack of better high level posting times and more in depth reporting akin to SOCIAL-FOCUSED platforms like Metricool
What problems is the product solving and how is that benefiting you?
SOCi solves the problem of having to manage a large scale marketing effort across board for 150+ locations. That coupled with it's online reputation management and local listing team, has made it extremely easy for us to manage these locations at scale.
I LOVE SOCI!!!
What do you like best about the product?
I love how is it is to use! I love how you can schdule post ahead!
What do you dislike about the product?
I love soci and Dont have an issues with it.
What problems is the product solving and how is that benefiting you?
I can schdule things ahead and it makes it easier to communate with my residents and prospect
SOCi is very user friendly and saves time posting to multiple accounts
What do you like best about the product?
The ease of positing to multiple accounts and the ability to schedule future posts.
What do you dislike about the product?
Sometimes I have a hard time finding what I need in the library
What problems is the product solving and how is that benefiting you?
It saves time and effort
Strengthening Information and Training Resources
What do you like best about the product?
Its comprehensive suite of tools for social media management.
What do you dislike about the product?
Managing the account and staying updated with fresh content has proven somewhat challenging lately.
What problems is the product solving and how is that benefiting you?
N/A
Difficult
What do you like best about the product?
Customer Support has been fast. Other than that I have no other comments.
What do you dislike about the product?
It is a difficult system to use and many features were lost compared to our old system, Hearsay. It is not easily implemented for the feautres we need most. We typically would use the system every day, but due to the downgraded features it has not been used as much as we previously had.
What problems is the product solving and how is that benefiting you?
Not any to be mentioned at this time. I am waiting for Soci to update their platform to gain the capability of posting in numerous different places.
SOCI - one of the best programs out there!
What do you like best about the product?
Very user friendly, professional, positive and keeps a very casual vibe. From reviews to rewards & insights I just love the platform!
What do you dislike about the product?
Nothing, I love SOCI, best program ever!
What problems is the product solving and how is that benefiting you?
No current issues, Sometimes the Ai replies were a little off but much better now and always improving
SOCi makes it so easy to stay on top of reviews!
What do you like best about the product?
The app with it's AI functionality makes it so incredibly fast & easy to respond to reviews! I'm able to quickly jump into the app when I get notification of a review and respond in less than a minute! The competition information is also really great to see.
What do you dislike about the product?
The social calendar can be a little cumbersome when using the library of posts, and I don't use the Discovery area of the social tab at all.
What problems is the product solving and how is that benefiting you?
It is helping me to stay on top of responding to reviews and therefore increasing our Google score and helping to drive more new clients to our location
Great people and great product!
What do you like best about the product?
We love being able to manage all our listings in one place as well as getting a easy at a glance overview of how they are performing.
What do you dislike about the product?
It was a long onboarding process despite the fact we got them all our information quite early.
What problems is the product solving and how is that benefiting you?
Managing everything in one place - plus the AI responses are great!
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