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Great Experience So Far
What do you like best about the product?
User Friendliness, Content Center, Posting Plans
What do you dislike about the product?
No "easy" way to search for local events
What problems is the product solving and how is that benefiting you?
Streamlining social media management of 50+ pages. Saves time, provides content ideas, allows for visualization and organization of weekly posting.
Recommendations to others considering the product:
Excellent service and ease of use. We took the DIY approach with our package.
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SOCi has helped streamline our social marketing and reputation management.
What do you like best about the product?
I love that I can dig into each of my property's social & reputation online presence through one single login and dashboard. SOCi provides the analytics that is useful to gage a property's performance. I also like that I don't have to be an admin on a FB page in order to make posts or respond to customer comments.
What do you dislike about the product?
There's not much that I dislike. If I'm being honest, they're still working out some details to allow for the reputation hub to work most efficiently (like posting right to the corresponding page), but some of those restrictions are beyond their control (like a site not allowing for the full integration), but whenever you have a comment or recommendation for them they are always willing to look into it with their development team.
What problems is the product solving and how is that benefiting you?
In partnering with SOCi we have been better able to manage our online social presence (Facebook, Twitter, Google), in addition to our online reputation. We are able to see all comments and reviews on one single dashboard which has been a huge time saver! During the recent hurricanes, connecting with residents at our properties was easier to do by using the SOCi dashboard. I didn't have to scroll through comments of each page - I was able to quickly make posts and respond.
Recommendations to others considering the product:
It's extremely user-friendly; customer service is outstanding, and they are always open to hearing suggestions. Best of all, I can access all social and reputation data from one single sign-on/dashboard.
Making my life easier every day
What do you like best about the product?
Responding to all of my reviews on one screen is time-saving and makes my life a lot easier. I no longer have to remember a million passwords.I also love the feature of having location-based content at my fingertips.
What do you dislike about the product?
I think that email notifications could use an improvement- they are not clean and the font is to small.
What problems is the product solving and how is that benefiting you?
Making sure my teams respond to reviews is a great benefit. I love the notifications that get sent to them if they miss a response.
Recommendations to others considering the product:
Try it- you will love the ease and benefits of the product
Best Decision We Made
What do you like best about the product?
SOCI gives us so many hours of our day back. We can focus on other areas of need instead of combing through social media pages and posts. Not only that but it does all the hard work for us. It really is a no brainer!
What do you dislike about the product?
I wish we could use Instagram with the platform.
What problems is the product solving and how is that benefiting you?
The opportunity to streamline our social platform and have one location to visit instead of multiple pages and key holes on their pages make it so worth while for our business.
SOCi Review
What do you like best about the product?
The ease of publishing posts. The content calendar is fabulous, and makes everything easy. Lots of times, content calendars can be jumbled and confusing, but SOCi's is clean and easy to use.
What do you dislike about the product?
The SOCi score doesn't make a lot of sense, and I don't have a grasp of what goes into generating that score.
What problems is the product solving and how is that benefiting you?
We use SOCi to schedule posts for our clients as well as our company's page. It cus the time it takes to schedule posts in half at least. It has saved lots of time.
Recommendations to others considering the product:
A huge factor for us was the easy communication with our account rep. She has always been prompt and detailed with her feedback and responses to our questions.
The only dashboard for Online Reputation Management
What do you like best about the product?
This tool has it all - Social Media Management and Online Reputation Management and they allow our teams to seamlessly manage their content and reviews without having to constantly check other platforms.
What do you dislike about the product?
There isn't anything that comes to mind.
What problems is the product solving and how is that benefiting you?
We are able to manage our online reputation and social media posting through one dashboard. Our Marketing team has to oversee over 150 properties and assist with their reviews and responses and Soci is the only tool that allows us to do that and provide quality reporting to our clients.
SOCi for Agencies
What do you like best about the product?
My clients love the fact that they have their own link to review outgoing posts.
What do you dislike about the product?
The post time is not always efficient. We have had posts not go out or posts that were already approved marked as pending randomly.
What problems is the product solving and how is that benefiting you?
It is easier to schedule out content blocks weeks in advance
Good product, helpful staff
What do you like best about the product?
I'm a big fan of the ability to schedule in groups and manage a large amount of pages easily.
What do you dislike about the product?
The lag time for libraries to load can be frustrating.
What problems is the product solving and how is that benefiting you?
We have solved the problem of constant disconnection from the social media platform resulting in unpublished posts for clients.
Recommendations to others considering the product:
Try to get your clients into groups to make scheduling easier
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