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business needs using SOCi
What do you like best about the product?
SOCi, is easy to use and ads beautiful content. It intergrates eailsy into my CRM.
What do you dislike about the product?
I am not sure how to reach customer surrport and not having any control over primary page makes it hard at times to market my clients and highlight my branding.
What problems is the product solving and how is that benefiting you?
none
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Great All-in-One!
What do you like best about the product?
Soci is a great all-in-one resource for social media management; especially for large teams. You can easily see what is being posted across locations, along with sharing your own content across platforms. Being able to see reviews and reports on engagement is also very helpful.
What do you dislike about the product?
The only thing I don't like about Soci is that the interface could use an update. It feels a few years behind, but hey, it does the job.
What problems is the product solving and how is that benefiting you?
SOCI solves the issue of managemeing a variety of accounts across multiple locations. Being able to see everything in one place is very helpful and convenient.
One stop shop for scheduling out social media posts!
What do you like best about the product?
Scheduler capabilities allows you to get ahead on your social media strategy.
What do you dislike about the product?
Mass uploading to a library is not easy and could be improved.
What problems is the product solving and how is that benefiting you?
Allows clients to get ahead of their social media strategy by scheduling in advance.
SOCi Social Media Review
What do you like best about the product?
I adore the Library functionality on the platform. It's a great way to keep content organized, and our users are more likely to use it since it's so straightforward. I feel the same about the scheduling function.
What do you dislike about the product?
I feel as if some of the tabs aren't helpful/don't explain exactly what the feature is. For example, the Ads Plus page feels clunky to use. I typically tell users to avoid it, as I know that it'll create more confusion on their end. They aren't the most tech-savy bunch, so I try to keep things as simple as possible.
What problems is the product solving and how is that benefiting you?
Many of our users don't understand social media. They think it's complicated, but SOCi is helping to reduce those issues. Instead of having to be logged into multiple different accounts and post on them all separately, SOCi makes it easy by keeping everything in one place. It makes the work load significantly easier on me and my team and its been an amazing tool.
Streamlined and easy to use!
What do you like best about the product?
I love the convenience, and user friendly platform SOCi offers. I love that it is integrated with our marketing team, and makes posting to all of our social media platforms so easy! It saves me so much time.
What do you dislike about the product?
So far, I have found this program easy to use and very user friendly
What problems is the product solving and how is that benefiting you?
I run a busy hospital, and don't have time to run social media pages on top of everything else going on. SOCi allows me to streamline my social media presence, saves a ton of time, and keeps me in the know about what opportunities there are for improvement and engagement with our clients
EASY TO USE
What do you like best about the product?
what is most helpul for me is that is easy to use, having diferents platfofms together makes me using it more often.
What do you dislike about the product?
I have not run into any trouble yet, if anything I will reach out customer support.
What problems is the product solving and how is that benefiting you?
all platforms together save me a lot of time!
Using SOCi as a marketing tool for 10 apartment communities.
What do you like best about the product?
My all time favorite feature of SOCi is the reviews tool. I can easily view, respond, and track all reviews instantly for all 10 apartment communities. Receiving automatic emails when a new review is written is helpful to respond to all within 24hrs. The AI Generated responses save me tons of time throughout the day without having to create my own response all the time. SOCi also offers excellent customer support at a instant, and it was fairly easy to set up with help along the way.
What do you dislike about the product?
I havent taken the time to use all of the tools that SOCi offers, but if I had to choose something I disliked, it is the discovery tool for content. This may be very useful for other businesses, but it isnt something I would use for mine.
What problems is the product solving and how is that benefiting you?
The reviews management is the biggest one for me. Also, the listing management is very helpful.
Easy to use and the support from SOCi is what makes the experience
What do you like best about the product?
The support team. Hands down the team is attentive and meets my needs and questions. The platform is great and easy to understand from a social media managers perspective. Since launching SOCi to our 100+ franchise system last year, we have not run into any large issues with the system.
What do you dislike about the product?
I wish the platform could allow for mass deletion of accidental posts. We have run into an issue of when a post is mass published to all accounts, we are unable to delete them as easy as facebook. It requeires us to go into each Instagram account and delete manually which can be quite the roadblock. Another thing we would love to have is the ability to post stories on facebook.
Lastly, we love a bit of friendly competition and it would be great to have the dashboard show the top 5 performing accounts (not groups) so all our franchisees can become motivated to outperform.
Lastly, we love a bit of friendly competition and it would be great to have the dashboard show the top 5 performing accounts (not groups) so all our franchisees can become motivated to outperform.
What problems is the product solving and how is that benefiting you?
Our franchise previoulsy struggled with posting to all 100+ of our franchise locations and thier various social media platforms which made it hard for corporate to execute national camapigns on their behalf. With SOCi, we are able to post to all locations and even group them into special groups to make thier social media more deatiled to what they offer. Another way SOCi has helped our system is having the online video training available to all users. Our marketing team has downloaded several of these videos to have on hand and share with any locations that have common SOCi questions. This saves our team a lot of time and we apprecaiet the ease.
Incredibly Helpful!
What do you like best about the product?
Being a Property Manager at a very busy property, sometimes the last thing on my mind is social media. With SoCi, I can always count on routine posts but being able to upload my own for special events, makes it extremely helpful for our property!
What do you dislike about the product?
I do see some posts that are not related to our property or local town. I'd like to see some variety with the local area and seasons.
What problems is the product solving and how is that benefiting you?
Keeping up with daily/weekly social media posts.
SOCi UX
What do you like best about the product?
The platform houses the key metrics and publishing features.
What do you dislike about the product?
The overall UX could use some enhacing such as being able to answer direct messages, preview images sent via direct message, "liking" comments.
What problems is the product solving and how is that benefiting you?
Content scheduling.
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