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261 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Suraj V.

Powerful CRM with Customization Challenges

  • October 22, 2025
  • Review provided by G2

What do you like best about the product?
I find LeadSquared Sales CRM beneficial because it greatly facilitates information sharing and the generation of insights, particularly after creating master files. This efficiency in processing and sharing data with clients has been invaluable. Furthermore, the tool’s capability to connect with other systems, such as the MYO and other dialers, significantly enhances the dialing process, allowing seamless interaction with customers and streamlining sales operations. I really appreciate the tool's ability to download tagging dumps, enabling me to check customer interactions and effectively classify sales and non-sales business based on tagging. This feature helps in organizing vast amounts of data into meaningful insights, which are crucial for sales strategy formulation. Overall, these functionalities promote a more organized workflow, ensuring that everything I need is at my fingertips.
What do you dislike about the product?
I find the report customization challenging as it was initially difficult to tailor the data to our needs. There is a significant missing element in the CRM reports, specifically the inability to view all interactions with a customer. This means that if a customer connects multiple times, the report only shows the interaction from the last call. This lack of complete interaction history limits the ability to track attempts made for customer conversion or denial.
What problems is the product solving and how is that benefiting you?
I use LeadSquared Sales CRM to download and classify customer interactions, connect with dialers, and efficiently share insights with clients, enhancing our sales processes.


    Rajat B.

Senior Data Analyst

  • October 07, 2025
  • Review provided by G2

What do you like best about the product?
LeadSquared automatically classified and scored leads based on their likelihood to convert and routed high-priority leads to the most experienced agents.
The platform sent instant autoresponder emails and allowed agents to follow up quickly through integrated mobile apps.
What do you dislike about the product?
delays in implementation and slow responses or insufficient help from customer support, especially after the sale is completed. Some experienced frequent changes in support representatives or developers during onboarding, leading to confusion and extended setup times
What problems is the product solving and how is that benefiting you?
often lost out on potential conversions because leads from the website, calls, and social media were scattered and sometimes went unnoticed or were followed up too late. With LeadSquared, all leads are automatically captured in one place, scored based on engagement, and routed to the right salesperson for follow-up.


    Somesh G.

Best for B2C business management

  • October 02, 2025
  • Review provided by G2

What do you like best about the product?
The CRM is intuitive, fast, and helps our team stay on top of every lead without hassle.
What do you dislike about the product?
Mobile app functionality is not as smooth as the desktop version.
What problems is the product solving and how is that benefiting you?
LeadSquared helps us manage leads efficiently, automate follow-ups, and track our sales pipeline in real-time. This ensures no opportunity is missed, improves team productivity, and provides better visibility into our sales performance


    Ashish G.

Good but needs some improvements

  • October 02, 2025
  • Review provided by G2

What do you like best about the product?
It is an easy-to-use interface with a customised workflow, including lead capturing, tracking with lead distribution automations. Also, it is easy to integrate the third parties marketing tools such as Facebook, Google Ads, WhatsApp, etc. The mobile App is also very user-friendly for the sales operations to maintain the lead activity.
What do you dislike about the product?
This CRM sometimes feels a bit slow when we are trying to fix some advanced automations, as well as sometimes facing server down problems, i.e. 501 error. Also, the major problem is that the customer support, especially dedicated POC members, can improve their response time to resolve the clients' queries.
What problems is the product solving and how is that benefiting you?
After requesting the LSQ tech support team, they set up new email & WhatsApp message automations for us based on the lead source captured.


    Kartik T.

wonderful for data management , sales and marketing

  • October 02, 2025
  • Review provided by G2

What do you like best about the product?
easy integration , marketing ease , data management
What do you dislike about the product?
nothing bad , all aligned best crm in town
What problems is the product solving and how is that benefiting you?
the best part about it is sales management , leads , data and marketing


    Primary/Secondary Education

The Good,the bad and the ugly

  • October 01, 2025
  • Review provided by G2

What do you like best about the product?
I was able to record the locations where I met prospects on the Google map.
What do you dislike about the product?
The App was kind spy for my manager to keep pushing me to do what I don't want to do which is adminration work instead actually closing the lead
What problems is the product solving and how is that benefiting you?
Just to track my sales lead


    Enna T.

Best CRM , wonderful GUI

  • September 30, 2025
  • Review provided by G2

What do you like best about the product?
the best part about this CRM is the leads are transparent , with GUI easy and compatible
What do you dislike about the product?
nothing to hassle , touch point of leads , best marketing integration
What problems is the product solving and how is that benefiting you?
it helps in making leads proficient , marketing stratergies and proficiency with business vision


    Internet

Powerful Lead Management & Scoring

  • August 11, 2025
  • Review provided by G2

What do you like best about the product?
LeadSquared excels at capturing and organizing leads from multiple sources—landing pages, forms, portals, APIs, and more—into one central system. This centralization helps ensure that every lead is tracked and none slip through the cracks.
What do you dislike about the product?
Navigation can feel “click-heavy” when managing large volumes of leads.
What problems is the product solving and how is that benefiting you?
LeadSquared offers a robust mobile app, allowing field teams to work offline and sync data later—keeping reps productive even when connectivity is limited.


    Kaushal K.

Over view

  • August 07, 2025
  • Review provided by G2

What do you like best about the product?
-This is CRM tool where we can manage our leads according to our suitability.
- This CRM is very good supportive in terms of manage leads and maintain records as well even previous history we can see in this lead details.
- This is support to collect leads from all source like social platforms and share us.
-This is supportive CRM as well for maintain customer relationship.
- Daily using.
-Easily integrated manage records
-Easily manage for customer support as well for check records and deep details
- Easily implementation.
What do you dislike about the product?
sometime mobile app is not working properly and lead sync issue
What problems is the product solving and how is that benefiting you?
This is time saving and we are not using pen & paper, this is very supporting for save tree.


    Prabhat S.

A Smart CRM for Modern Sales Teams"

  • August 06, 2025
  • Review provided by G2

What do you like best about the product?
The best thing about LeadSquared is how easy it makes it to manage and follow up with leads. You can set it up so that it automatically sends emails, assigns leads to team members, and reminds you to follow up — all without having to do everything manually. This saves us a lot of time and helps us reach out to customers faster.

It’s also really easy to use. Even if someone is new, they can learn how to use it quickly. One feature I really like is that it shows what each customer is doing — like if they opened an email or visited our website — so our sales team knows who to focus on.

Another good thing is that it works well with other tools we already use, like email and WhatsApp, so everything stays connected. Easily Implement. Good Customer Support. Daily Using.
What do you dislike about the product?
Sometimes, the system runs a bit slow, especially when there’s a lot of information to load. It can be a little frustrating when you're in a hurry.

Also, there are many features, which is great, but it can be confusing at first. You might need someone to explain how to use everything properly.

The mobile app is helpful, but it doesn’t have all the options that the computer version has. So if you’re working from your phone, you might feel a bit limited.
What problems is the product solving and how is that benefiting you?
Before we started using LeadSquared, it was hard to keep track of all the people who showed interest in our business. Sometimes we forgot to call them back or reply to their messages, and we lost good customers because of that.

Now, with LeadSquared, everything is in one place. It reminds us when to call or message someone, and sometimes it even sends messages by itself. So we don’t forget or miss anyone.

It also shows us which people are really interested — like who opened our emails or visited our website — so we know who to talk to first.

In short, it saves us time and helps us get more customers by keeping us organized and on top of things.