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251 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Ashish G.

Good but needs some improvements

  • October 02, 2025
  • Review provided by G2

What do you like best about the product?
It is an easy-to-use interface with a customised workflow, including lead capturing, tracking with lead distribution automations. Also, it is easy to integrate the third parties marketing tools such as Facebook, Google Ads, WhatsApp, etc. The mobile App is also very user-friendly for the sales operations to maintain the lead activity.
What do you dislike about the product?
This CRM sometimes feels a bit slow when we are trying to fix some advanced automations, as well as sometimes facing server down problems, i.e. 501 error. Also, the major problem is that the customer support, especially dedicated POC members, can improve their response time to resolve the clients' queries.
What problems is the product solving and how is that benefiting you?
After requesting the LSQ tech support team, they set up new email & WhatsApp message automations for us based on the lead source captured.


    Primary/Secondary Education

The Good,the bad and the ugly

  • October 01, 2025
  • Review provided by G2

What do you like best about the product?
I was able to record the locations where I met prospects on the Google map.
What do you dislike about the product?
The App was kind spy for my manager to keep pushing me to do what I don't want to do which is adminration work instead actually closing the lead
What problems is the product solving and how is that benefiting you?
Just to track my sales lead


    Enna T.

Best CRM , wonderful GUI

  • September 30, 2025
  • Review provided by G2

What do you like best about the product?
the best part about this CRM is the leads are transparent , with GUI easy and compatible
What do you dislike about the product?
nothing to hassle , touch point of leads , best marketing integration
What problems is the product solving and how is that benefiting you?
it helps in making leads proficient , marketing stratergies and proficiency with business vision


    Internet

Powerful Lead Management & Scoring

  • August 11, 2025
  • Review provided by G2

What do you like best about the product?
LeadSquared excels at capturing and organizing leads from multiple sources—landing pages, forms, portals, APIs, and more—into one central system. This centralization helps ensure that every lead is tracked and none slip through the cracks.
What do you dislike about the product?
Navigation can feel “click-heavy” when managing large volumes of leads.
What problems is the product solving and how is that benefiting you?
LeadSquared offers a robust mobile app, allowing field teams to work offline and sync data later—keeping reps productive even when connectivity is limited.


    Kaushal K.

Over view

  • August 07, 2025
  • Review provided by G2

What do you like best about the product?
-This is CRM tool where we can manage our leads according to our suitability.
- This CRM is very good supportive in terms of manage leads and maintain records as well even previous history we can see in this lead details.
- This is support to collect leads from all source like social platforms and share us.
-This is supportive CRM as well for maintain customer relationship.
- Daily using.
-Easily integrated manage records
-Easily manage for customer support as well for check records and deep details
- Easily implementation.
What do you dislike about the product?
sometime mobile app is not working properly and lead sync issue
What problems is the product solving and how is that benefiting you?
This is time saving and we are not using pen & paper, this is very supporting for save tree.


    Prabhat S.

A Smart CRM for Modern Sales Teams"

  • August 06, 2025
  • Review provided by G2

What do you like best about the product?
The best thing about LeadSquared is how easy it makes it to manage and follow up with leads. You can set it up so that it automatically sends emails, assigns leads to team members, and reminds you to follow up — all without having to do everything manually. This saves us a lot of time and helps us reach out to customers faster.

It’s also really easy to use. Even if someone is new, they can learn how to use it quickly. One feature I really like is that it shows what each customer is doing — like if they opened an email or visited our website — so our sales team knows who to focus on.

Another good thing is that it works well with other tools we already use, like email and WhatsApp, so everything stays connected. Easily Implement. Good Customer Support. Daily Using.
What do you dislike about the product?
Sometimes, the system runs a bit slow, especially when there’s a lot of information to load. It can be a little frustrating when you're in a hurry.

Also, there are many features, which is great, but it can be confusing at first. You might need someone to explain how to use everything properly.

The mobile app is helpful, but it doesn’t have all the options that the computer version has. So if you’re working from your phone, you might feel a bit limited.
What problems is the product solving and how is that benefiting you?
Before we started using LeadSquared, it was hard to keep track of all the people who showed interest in our business. Sometimes we forgot to call them back or reply to their messages, and we lost good customers because of that.

Now, with LeadSquared, everything is in one place. It reminds us when to call or message someone, and sometimes it even sends messages by itself. So we don’t forget or miss anyone.

It also shows us which people are really interested — like who opened our emails or visited our website — so we know who to talk to first.

In short, it saves us time and helps us get more customers by keeping us organized and on top of things.


    Sidharth N.

Experience of using Lead squared

  • August 02, 2025
  • Review provided by G2

What do you like best about the product?
1. Call recording
2. Phone no masking
3. Saving data of customers
What do you dislike about the product?
1. Salea pipeline should be added pf each customer
What problems is the product solving and how is that benefiting you?
1. Call recordings were available to check the authenticity of the team member and client.


    Pankaj .

A powerful and intuitive CRM for streamlined sales operations

  • July 25, 2025
  • Review provided by G2

What do you like best about the product?
LeadSquared Sales CRM stands out for its simplicity and customization. The platform is incredibly user-friendly, making it easy for new users to onboard quickly. One of the best features is the smart automation workflows — they save a lot of time and help ensure follow-ups never fall through the cracks. The lead capture from various channels (website, email, phone, campaigns) is seamless, and tracking lead stages is visually effective. Additionally, the mobile app is highly responsive and helps our field team stay updated in real-time.
What do you dislike about the product?
While the platform is quite robust, the reporting module could use some improvement. Custom report creation can be a bit tricky and time-consuming, especially when trying to filter or group data across multiple parameters. Some integrations (like third-party calling solutions) require technical support, which may slow down implementation. Also, real-time syncing occasionally lags in high-volume data uploads, which could affect large-scale campaigns.
What problems is the product solving and how is that benefiting you?
LeadSquared helps streamline our lead nurturing process, ensures no follow-up is missed, and provides complete visibility into the sales pipeline. It has significantly improved lead conversion rates by automating repetitive tasks and providing timely reminders. It also helps in tracking field sales activities and understanding performance trends across teams. The ability to centralize communication from multiple channels (email, phone, web forms) has reduced manual efforts and improved response times.


    Light C.

Good Beginner CRM

  • May 27, 2025
  • Review provided by G2

What do you like best about the product?
LeadSquared help us create a customer journey and automations to better attract leads and engage with our customers.
What do you dislike about the product?
You had to heavily rely on your account rep to get things fixed or implemented since the back-end was very complex.
What problems is the product solving and how is that benefiting you?
Email marketing and customer journey automation.


    Bhagyasri R.

Easy to use

  • April 18, 2025
  • Review provided by G2

What do you like best about the product?
LeadSquared helps organize and track leads, automate follow-ups, and manage sales tasks — all in one platform. The mobile CRM is especially useful for field sales teams who are always on the move.


It saves time, reduces manual work, and keeps everything updated in real time. I can easily track lead status, assign tasks, and get reminders. The mobile app helps me stay connected with my leads even when I’m away from my desk. It’s improved how I manage my day and increased my response speed with clients.
What do you dislike about the product?
Nothing much. I am happy with the interface in all the aspects
What problems is the product solving and how is that benefiting you?
It saves time, reduces manual work, and keeps everything updated in real time. I can easily track lead status, assign tasks, and get reminders. The mobile app helps me stay connected with my leads even when I’m away from my desk. It’s improved how I manage my day and increased my response speed with clients.