My main use case for LeadSquared is Samantha. In my daily work, I use LeadSquared to record calls and email.

The top features I appreciate most about LeadSquared are call tracking, email tracking, and the smooth flow of operations in my organization that has been brought about by the lead. Since we introduced LeadSquared to our organization, we have been able to save 65% to 70% of our time because it is smooth and fast, and we have seen an increase in our client flow from 30% to 45%, which has had a positive impact on our organization.

I think LeadSquared can be improved in license control, as we really struggled with that aspect.

I have been using LeadSquared for four years.

In my experience, LeadSquared is very stable.

LeadSquared is very scalable and can handle my growing needs.

The customer support is very responsive and proactive. I have had to reach out to them, and my experience was positive.

Before using LeadSquared, we were able to save 60% of our income since we were able to back up our organization, and the money we spent on installing backups inside backup platforms was saved since LeadSquared came to our aid.

I have seen a return on investment, with 60% to 70% of our time saved since we introduced LeadSquared.

My experience with pricing, setup cost, and licensing was efficient, effective, and affordable.

Before choosing LeadSquared, I evaluated other options, specifically AT Internet.

I would rate LeadSquared nine out of 10. I chose nine out of 10 because the issue with license control has prevented it from being 10 out of 10. I would recommend LeadSquared to others looking to use it for big companies such as universities and colleges for backing up their information effectively. My overall review rating for LeadSquared is nine out of 10.

My main use case for LeadSquared is driving our sales process, and I use LeadSquared for both B2B and B2C purposes. Using the lead and activity model, it allows me to track our leads and follow up with them, and I use the lead plus activity API.

A specific example of how I use LeadSquared in our sales process is that we have integrated telephony and WhatsApp messaging features with LeadSquared, which allows us to track all calls and messages within LeadSquared. The task feature is very useful, making it easy to track follow-ups, and using Smart Views, we look at open leads, pending tasks, and track them effectively.

LeadSquared has impacted our organization positively, and we have observed a 6% increase in our customer pool since we are able to reach out to our retail shops which are in remote areas.

I measured that 6% increase in both sales and customer engagement.

The best features LeadSquared offers include automation, as it has a very good automation tool, using which I can update leads fields, send WhatsApp messages, send emails, create tasks, wait for events, and do many other things. Using this, we are able to completely automate the workflows. Smart View also stands out, allowing me to configure a view for an agent according to our requirements; for our retail outlets, we have created tabs for daily follow-ups.

Out of the features I mentioned, Smart View has made the biggest difference for our team, and it has helped us to configure a view for an agent according to our requirements. For example, we have been able to use it in our retail outlets where we create tabs for daily follow-ups, open leads, and overdue and pending tasks.

I would to add more about the features, specifically integration, as using the Apps Marketplace, we are able to integrate LeadSquared with various apps. In our organization, we have integrated Shopify, telephony apps such as Oztel, Ozonetel, Servetel, and Ameyo, and WhatsApp Business providers such as Gupshup.

LeadSquared can be improved in several areas. The advanced search mechanism is buggy at times, telephony integration can be more robust, and the Sira report making tool is counter-intuitive and unnecessarily complex at times.

I have been using LeadSquared for five years and two months.

My advice to others looking into using LeadSquared is that it is very suitable for an omnichannel business as it can capture both online and offline lead sources and allows for follow-ups. It is very suitable for call centers as lead and call tracking can be done very easily using LeadSquared, but it is not very suitable for on-field sales. Even though the mobile app does not facilitate portability, the overall experience does not come close to the desktop version, which is not feasible for an on-field sales representative. I would rate this product a 9 out of 10.

I am using LeadSquared as a CRM tool in my organization to manage all customer data and relevant details including communication history, performance funnel, attendance history, and call reports. All required fields of customers such as name, email ID, contact number, source campaign, and usage history are recorded in LeadSquared for reaching them with clear data.

Managing customer data with LeadSquared has been very easy and time-saving, allowing me to handle leads in an effective manner. It is well-suited for sales management and call centers.

LeadSquared offers excellent features including call history, activity history of both customers and employees, daily attendance history, sales performance, and revenues mapped clearly.

I find the call history feature helpful as it records dialed calls, connected calls, and total talk time on a daily, weekly, monthly, yearly, and custom basis to track or improve performance. LeadSquared helps me in getting deals done with better lead optimization.

It improves my sales performance, helps me build a strong sales pipeline, and keeps a record of my productive business time. It is very helpful because it helps to reduce lead package stops, positively impacting the CPL. I also value the automations and drip implementation that help in drawing direct or indirect conversations from dormant leads, adding to customer LTV.

Through automation drip implementation, it has helped in saving a lot of time and cost, reducing our time by 50 to 45 percent. After using LeadSquared, I am able to generate more quality leads for my services, which has been a positive impact. LeadSquared is very easy to use and requires no training, thus saving my time as well.

The landing page feature in LeadSquared can be improved. Additionally, the inbuilt calling system stroke integration can be added as an improvement for LeadSquared. I would recommend extending features such as chatbots in the offering.

I have been using LeadSquared for six years and some few months.

LeadSquared stands out from other CRM solutions due to its flexibility and eagerness to update and customize based on client requirements. The support and service is top-notch, and it has an easy-to-use and customized interface with great reports and data management.

I previously used Mailchimp and Mailtrack. I switched from Mailchimp and Mailtrack to LeadSquared because it provides very important and informative reports and a dashboard, which is something I was looking for for a long time, and LeadSquared gave me all the things that I needed.

I did not face any challenges during setup or licensing; it was straightforward.

My experience with pricing, setup cost, and licensing of LeadSquared is that it is very cost-effective and can be used by any size of organization.

Before choosing LeadSquared, I evaluated other options such as HubSpot and Zoho CRM.

LeadSquared serves as the primary driver of our sales process, and we utilize it for both B2B and B2C purposes.

We use the lead and activity model to track our leads and follow up with them. We use the lead plus activity API to capture multiple lead sources into LeadSquared. We have also integrated telephony and WhatsApp messaging features with LeadSquared, which allows us to track calls and messages from within the platform.

The task feature is very useful in making it easy to track follow-ups in our main use case.

The best features LeadSquared offers include the task feature, which is very useful in making it easy to track follow-ups, as well as automations, smart views, and integrations.

LeadSquared has a very good automation tool that helps my team on a daily basis. Using this tool, I can update lead fields, send WhatsApp messages, send emails, create tasks, wait for events, and perform many other functions. Using this capability, we are able to completely automate our workflows and save a lot of time and cost. When it comes to integration, the apps marketplace allows us to integrate LeadSquared with various other applications. In our organization, we have integrated Shopify, telephony apps like Ozonetel, Nettel, Servetel, and Ameyo, and WhatsApp business provider Gupshup.

LeadSquared has positively impacted our organization. The Canvas tool has helped us reach out to 200% more customers via WhatsApp approved templates. The Shopify integrations allow us to track abandoned checkouts, which we could not do before. This has turned out to be our highest converting lead source, with a conversion rate of approximately 37%.

The advanced search mechanism can be improved, as it is buggy at times.

The telephony integration can be improved to enhance my experience. Specifically, I encounter technical issues with the telephony integration.

I have been using LeadSquared for the past six years.

I measured the 37% conversion rate by noting that productivity has increased and we were able to track abandoned checkouts which we could not do before.

LeadSquared is a very suitable tool for omnichannel businesses, as it can capture leads and allows for follow-ups. It is also very suitable for call centers, as lead and call tracking can be done very easily using LeadSquared. However, it is not very suitable for on-field sales. While the mobile app does facilitate portability, the overall experience does not come close to the desktop version, which is not feasible for on-field sales. I would rate this product an 8 out of 10.

My main use case for LeadSquared is for CRM purposes; it's a CRM tool that I use for the lead journey and also for the dashboard.

Whenever I get a lead from any source, I import all the leads into LeadSquared, and then whatever the task lead is there, I assign it to my salesperson. The salesperson basically calls the lead, and then the activities go along as a CRM; that person is doing. Suppose they close the deal, they have to update the status and everything they have, so everything is managed in a very structured way.

The best features LeadSquared offers include the lead activity; the activities we are doing such as sales CRM and the dashboard stand out most for me. I would say this is a good one.

The dashboard feature provides valuable insights; whenever any salesperson is calling any lead, they understand in a better way. We see how many times they call, the talk time, and the exact duration they have spoken. We can recognize if they have updated the notes or not, what needs to be done, and if it's a hot, warm, or cold lead. So this information is clearly visible in the dashboard.

This dashboard feature is essential because we can create reports; we can pull reports that are also good and can be shared with the team. It may seem small, but it's effective for me.

LeadSquared has positively impacted my organization; my company has been using LeadSquared for quite a long time, but I just started using it about one and a half years ago. It is good and definitely gives me positive results. Earlier, we used to do CRM with Google Sheets, but now we integrate LeadSquared, and it is really good. We can understand what the lead stages are and which leads we need to call, all in one place. I really appreciate LeadSquared.

LeadSquared has areas for improvement; it has good features, but we could work more on the automation part, such as building workflows. I think we have workflows, but they are lacking compared to platforms such as GHL and others. If we could create a more robust workflow, that could be beneficial.

I have been working in my current field for more than a year.

LeadSquared is stable overall, but I have faced downtime a couple of times, usually during rain or similar events, lasting for two to three minutes. Other than that, it's good, and I have not encountered reliability issues.

Scalability is excellent; for businesses with a sales team wanting a full sales solution, I highly recommend LeadSquared.

Customer support for LeadSquared is responsive and helpful; I have found them to be quite satisfactory.

I previously used Google Sheets only, not any other product.

I can speak a lot about the return on investment; earlier with Google Sheets, we couldn't measure productivity. Now that we're using LeadSquared, we can measure the activities of the salesperson and their talk time. Based on talk time, we mark attendance, and productivity has significantly increased. The conversion rates, too, are better; they used to be lower, but they are now up by 30 to 35%. This monitoring has been crucial for us.

My experience with pricing, setup cost, and licensing was smooth; one person connected with me and handled everything. He is a business development consultant from LeadSquared, and he responded quickly, onboarding us as per our requirements. The pricing was good; we negotiated, and since we are a small business, he understood our needs and provided good pricing.

Before choosing LeadSquared, I explored other platforms such as GoHighLevel and Zoho, but I appreciated the activity capturing features in LeadSquared the most, such as measuring talk time and salesperson activity, which led me to decide to move to LeadSquared.

I'm focused on the dashboard; so whatever the salesperson is calling and they are working on the leads, we can understand in a better way. It's really good, and we can understand properly, such as if the salesperson is calling or not calling, and what is the activity of the lead, if they are moving that particular stage to another stage or not. All these things we can understand in the dashboard, which is good for the manager and good for the salesperson too. So I would say it optimizes the work.

Since switching from Google Sheets to LeadSquared, I have seen significant outcomes; while using Google Sheets, we didn't get insight into what the productivity was. Once we moved to LeadSquared, we have visibility. We understand which salesperson has how many leads and what the conversion rate is. We can measure all these things in LeadSquared, and this improved our decision-making. The conversion rate increased by about 30 to 35% after moving to LeadSquared.

LeadSquared is deployed in my organization on a public cloud, and we use AWS as the cloud provider. We did not purchase LeadSquared through the AWS marketplace; we got some referrals from someone who called and suggested it to us, and based on that, we made the purchase.