Comprehensive Asset Management with Easy Setup
What do you like best about the product?
I like that I can track all my assets in one application, which makes maintenance activities and planning very easy. The setup of IBM Maximo Application Suite was very easy, especially with the OpenShift environment and Ansible playbook. It's also great for managing work orders, purchase orders, goods receipt, and invoicing, including maintaining the complete asset management lifecycle.
What do you dislike about the product?
The IBM support is a bit slow. When we raise a case to IBM, it will take some time for them to respond to all our questions.
What problems is the product solving and how is that benefiting you?
I use IBM Maximo Application Suite for asset tracking, work orders, creating purchase orders, and maintaining assets, which saves time, reduces costs, and eliminates manual paperwork.
Centralized asset tracking has reduced paperwork and now improves maintenance efficiency
What is our primary use case?
My main use case for IBM Maximo is asset management in plants.
A specific example of how I use IBM Maximo for asset management in plants is that we use the asset management tool for tracking asset location and maintenance of assets, timely maintenance, preventive maintenance, and condition monitoring. We use it for multiple purposes, including purchasing tools, assets, and spare parts. We assign assets to a location so that we can track their location. We create work orders based on asset failures so that technicians can work on fixing the assets. The time is tracked for the number of hours the technician worked on a work order.
I have preventive maintenance, which can be done using frequency based on the time period or based on meter readings of the assets. If there is a problem, then a work order is created automatically so that it will reduce asset downtime and asset failure.
What is most valuable?
The best features IBM Maximo offers are that it is a comprehensive tool where we can get the purchasing of assets or spare parts in the same application. The reports are also very good. Additionally, the barcodes are valuable. We can print barcodes for all things we need. The UI also has a very strong appearance.
We use the reporting feature very often. We have multiple reports, not just one. For each module, there are multiple reports and we can customize the reports based on our needs. For example, for a work order, we can print a report which gives all the details so that it is easy to carry out the steps required to fix the issue. There are also barcodes for items which we can paste on a bin or the item so it can be scanned with a barcode scanner, which is very easy.
IBM Maximo has positively impacted my organization because it reduced a lot of time and has saved a lot of cost.
For example, prior to IBM Maximo, we were doing only paperwork. Now that we have IBM Maximo in place, it is useful for tracking all assets and everything in a single solution with no data loss. Previously, multiple people handled this work, but now very few people do. This has helped us significantly.
What needs improvement?
I do not see any improvements needed because it is a very good tool.
The interface of IBM Maximo is very good and the reporting is also good. The only thing is that the deployment time can be a bit less. Compared to before, it is less now, but it can still be optimized for the application to be available all the time.
For how long have I used the solution?
I have been using IBM Maximo for around five years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
IBM Maximo's scalability is very easy and feasible to scale up and scale down using an OpenShift environment. It is very good in terms of scalability.
How are customer service and support?
The customer support of IBM Maximo is good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not use a different solution before IBM Maximo.
What was our ROI?
I have seen a return on investment. I would say the time is saved because we don't need to have paperwork. Everything is tracked in this solution. There are also very few employees now because there is no paperwork anymore. Everything the employees need to see is in the solution itself: quick remedies, failures, and resolutions. Everything is tracked in the work order history. This makes it very easy now and has saved us a lot of time, as well as fewer employees are needed.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for IBM Maximo is that the pricing was acceptable. The setup cost is also acceptable. The licensing is good. We have consumed some AppPoints for it. I bought some AppPoints from IBM, which is based on the concurrent users who will log into IBM Maximo. Overall, it is acceptable and worth the price.
Which other solutions did I evaluate?
Before choosing IBM Maximo, we evaluated the SAP system, but IBM Maximo feels the very best in terms of asset management.
What other advice do I have?
My advice to others looking into using IBM Maximo is that if you want a solution which is packed with all the functionalities in a single solution for entire asset management, then go with IBM Maximo. I would rate this product 9 out of 10.
A Powerful Asset Management System with a Learning Curve
What do you like best about the product?
IBM Maximo Application Suite is very strong when it comes to asset tracking, preventive maintenance, and work order management. The interface is detailed and gives you complete visibility into equipment, maintenance tasks, and performance metrics. I also like that it integrates well with IoT sensors and automation tools, which helps in predicting failures before they happen. The reporting features and dashboards are also quite helpful for understanding asset health.
What do you dislike about the product?
Maximo is powerful, but the learning curve is definitely high. New users may find the interface overwhelming at first because there are so many modules and configuration options. Customization is possible, but sometimes requires technical knowledge or support from an experienced Maximo admin. Performance can also feel slow if your organization has a large database or many workflows.
What problems is the product solving and how is that benefiting you?
Our team uses Maximo to centralize all maintenance activities, asset histories, and service requests. This helps reduce downtime, improves preventive maintenance scheduling, and ensures we are following compliance requirements. The system has also helped us track spare parts inventory more accurately, which reduces costs and avoids delays in repairs.
Highly Flexible, Scalable, but Costly Asset Management
What do you like best about the product?
I appreciate the flexibility and scalability of the IBM Maximo Application Suite. Its containerized architecture is a standout feature, as it allows the software to scale seamlessly across an entire organization, from a single plant to hundreds of sites worldwide. This flexibility enables me to utilize the core Enterprise Asset Management (EAM) and safety modules as needed, maximizing efficiency and resource management throughout the organization. The system's ability to adapt and expand according to the organization's requirements is invaluable, ensuring that we are always equipped to handle evolving operational demands.
What do you dislike about the product?
The most significant issue with IBM Maximo Application Suite is its cost, which presents a challenge. Additionally, the initial setup configuration and administration are highly complex, necessitating a dedicated skilled operator. While the process might be considered easy for those with basic knowledge, accessibility would be significantly improved with a setup and configuration wizard or guide.
What problems is the product solving and how is that benefiting you?
I use IBM Maximo Application Suite to manage assets, reducing unplanned downtime, safety incidents, and compliance failures. Its containerized architecture allows scalable, flexible deployment across organizations, from a single plant to worldwide sites.
Highly Customizable for Asset Management
What do you like best about the product?
I love how the IBM Maximo Application Suite integrates everything into one place, making management and operations smoother and more efficient. I particularly appreciate the level of customization it offers, allowing me to tailor dashboards, reports, and workflows based on my team's specific needs. This level of personalization significantly enhances our day-to-day operations. The suite also aids in solving a lot of day-to-day operational issues, providing better control over asset tracking. It has become an invaluable tool for managing assets, tracking work orders, and streamlining maintenance operations, contributing to more effective and organized workflows.
What do you dislike about the product?
One aspect of the IBM Maximo Application Suite that I find challenging is the initial setup and configuration process, which can be quite complex and time-consuming, especially for teams that are new to the system. Some modules also present a learning curve, and it takes time before everyone feels fully comfortable using all features.
What problems is the product solving and how is that benefiting you?
I use IBM Maximo Application Suite to manage assets and streamline maintenance operations, offering better control over asset tracking and customization for smoother daily operations.
A reliable asset management tool with powerful features but a steep learning curve
What do you like best about the product?
IBM Maximo Application Suite is very powerful for managing assets, work orders, and maintenance operations. The interface is structured and easy to navigate, and it helps streamline daily maintenance activities with accuracy. It also has strong reporting capabilities and supports integration with other enterprise systems, which improves overall operational efficiency.
What do you dislike about the product?
Sometimes the system feels slow, especially when loading large data sets or complex screens. Configuration and customization also require technical knowledge, which can be challenging for new users. The learning curve is a bit high, and certain UI areas could be more modern and user-friendly.
What problems is the product solving and how is that benefiting you?
IBM Maximo Application Suite is very powerful for managing assets, work orders, and maintenance operations. The interface is structured and easy to navigate, and it helps streamline daily maintenance activities with accuracy. It also has strong reporting capabilities and supports integration with other enterprise systems, which improves overall operational efficiency.
Amazing experience
What do you like best about the product?
What I like best about IBM Maximo Application Suite is its seamless integration of asset management, IoT, and AI capabilities into a single, flexible platform that enhances operational efficiency and asset performance.
What do you dislike about the product?
So far, I have no significant dislikes about IBM Maximo Application Suite, as it has been meeting our asset management needs effectively.
What problems is the product solving and how is that benefiting you?
IBM Maximo Application Suite is helping us streamline asset management, maintenance planning, and work order tracking across our operations. This has led to improved asset reliability, reduced downtime, and better decision-making through data-driven insights.
A Hands-On Take: Moving to Maximo MAS 9
What do you like best about the product?
The depth of its asset lifecycle management is impressive—every step from procurement through retirement is tracked seamlessly. The workflow engine is incredibly flexible, handling complex approval paths without hiccups. I also appreciate the mobile-first design, which finally delivers a reliable offline experience for field technicians.
What do you dislike about the product?
Initial setup remains challenging without specialized expertise—plan for extra time and training. The dashboard builder, while improved, still lacks some flexibility for custom visualizations. And the shift to application-point licensing creates budgeting uncertainties compared to user-based models.
What problems is the product solving and how is that benefiting you?
IBM Maximo Application Suite addresses several critical challenges in asset management and maintenance, delivering tangible benefits:
Data fragmentation and silos
By centralizing all information—assets, work orders, and inventory—on a single platform, Maximo breaks down silos. The result: improved visibility into equipment health and faster decision-making.
Unexpected downtime and failures
With AI-powered predictive maintenance and IoT integrations, failures are anticipated before they become critical. Benefit: a 30% reduction in unplanned downtime and optimized maintenance schedules.
Time-consuming manual processes
Automated workflows and real-time notifications replace repetitive administrative tasks. Benefit: a 40% productivity gain for technicians and freed-up resources for higher-value work.
ISO compliance and traceability
Every action is automatically logged (audit trails, work order reports, ISO KPI tracking). Benefit: simplified compliance and reduced audit risk.
Field-to-office collaboration challenges
The mobile app provides full offline access to work orders and site plans. Benefit: real-time information for field teams and seamless communication between the office and the job site.
Review of IBM
What do you like best about the product?
It is a completely AI driven approach faster, scalability, flexibility, trustworthy.
It ensures transparency and privacy too.
What do you dislike about the product?
Cost can be less, then it will be available to everyone to cost effective people's.
What problems is the product solving and how is that benefiting you?
It helps in solving complex issues regarding accounts.
Helps in building asset management.
Quality of support is also good
omprehensive and Robust Asset Management Solution
What do you like best about the product?
IBM Maximo Application Suite offers a centralized platform for managing enterprise assets efficiently. I particularly appreciate the predictive maintenance capabilities, real-time analytics, and the ability to track assets across multiple locations. The suite’s modular approach allows for customization based on specific operational needs.
What do you dislike about the product?
The most helpful feature is its AI-driven insights and automated workflows, which significantly improve decision-making and reduce downtime. The integration with IoT sensors and other enterprise systems allows for a seamless flow of data and better overall visibility. The extensive reporting tools are also a major advantage.
What problems is the product solving and how is that benefiting you?
IBM Maximo Application Suite addresses challenges in enterprise asset management, including inefficient maintenance scheduling, unplanned downtime, fragmented asset data, and lack of real-time visibility into operations. It centralizes asset information, automates workflows, predicts maintenance needs using AI, and integrates with IoT devices and other enterprise systems.
