Infrastructure Monitoring and Observability Platform
LogicMonitorExternal reviews
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LogicMonitor: SaaS Monitoring for a small business
What do you like best about the product?
LogicMonitor's Documentation and support a top-tier. We had occasion to use them to solve some edge-case situations, and they were willing to understand what we wanted to do and work through their back-end channels to get answers that the documentation couldn't provide. The API is complete, we could not find anything we needed to do but could not.
Detailed performance data was available in reasonable accuracy ( I don't recall exactly what it was, but we found it adequate). It was easy and impressively fast to drill into any of the data available.
Interaction with the graphs, grouped by Dashboards, is highly customizable. There is enough automation to make the task tolerable and produce nice results.
The datapoint collection is super flexible and I especially appreciated the ability to write scripts to collect data. It can take a little manipulation to get into the format LM wants, but there are good examples and goo documentation to guide you through the process. We were able to track and create alerts that fired when there were problems (very few false-positives); I think that's a testimony to the flexibility. I was able to write, from scratch, accurate kafka monitoring by integrating a metrics collection tool for kafka called burrow with LogicMonitor with a high degree of success in detecting issues early (such as producer/consumer deviations).
It integrates well with services such as PageDuty, which we used for some aspects of our product. Other services used the adequate internal alerting system.
Overall, the product was found to be accessible by Operations and Engineering alike; and while every tool that pages someone at 3am gets cast a little shade, LogicMonitor was a great solution for us.
Detailed performance data was available in reasonable accuracy ( I don't recall exactly what it was, but we found it adequate). It was easy and impressively fast to drill into any of the data available.
Interaction with the graphs, grouped by Dashboards, is highly customizable. There is enough automation to make the task tolerable and produce nice results.
The datapoint collection is super flexible and I especially appreciated the ability to write scripts to collect data. It can take a little manipulation to get into the format LM wants, but there are good examples and goo documentation to guide you through the process. We were able to track and create alerts that fired when there were problems (very few false-positives); I think that's a testimony to the flexibility. I was able to write, from scratch, accurate kafka monitoring by integrating a metrics collection tool for kafka called burrow with LogicMonitor with a high degree of success in detecting issues early (such as producer/consumer deviations).
It integrates well with services such as PageDuty, which we used for some aspects of our product. Other services used the adequate internal alerting system.
Overall, the product was found to be accessible by Operations and Engineering alike; and while every tool that pages someone at 3am gets cast a little shade, LogicMonitor was a great solution for us.
What do you dislike about the product?
The interface can be slow and they will only keep a years worth of performance data. Setting up new datapoints was tedious. For example, to track the disk space utilization across a 100+ node Hadoop cluster, it was necessary to create a datapoint for each disk and sum that data together in the graph; which meant there was a manual process of creating a data point for each node in the cluster in the graph. Not ideal. The graph displays can be a little hard to use when there are lots of datapoints on them, it's not as easy it could be to filter out a single line.
Graphs have odd and odd interface for highlighting or deselecting lines. The scale of the graphs was not always appropriate for the given dynamic modifications (for example, deselecting all the datapoints over 90%, leaving just the datapoints under 10% would still keep the graph Y-axis scale at 0 to 100 instead of 0-10)
Graphs have odd and odd interface for highlighting or deselecting lines. The scale of the graphs was not always appropriate for the given dynamic modifications (for example, deselecting all the datapoints over 90%, leaving just the datapoints under 10% would still keep the graph Y-axis scale at 0 to 100 instead of 0-10)
What problems is the product solving and how is that benefiting you?
We needed a monitoring solution that did not require a full-time position to manage, nor additional resources at our small-ish datacenter. Our philosophy is that we focus on our business, so we need something else to worry about monitoring and alerting on our critical business systems.
Of course, the primary concern being addressed was monitoring that services were working as expected. Expectations are going to be different for every service, every product, so LogicMonitor was engaged as a way to simply define our expectations and then compare them to reality.
It was also used to make scalability decisions. For example, we know our business is cyclical, but we didn't always know how large the cycles would be. LogicMonitor gave us business and traffic insights to help make scalability decisions both for customer facing services and interfaces as well as for backend services such as Hadoop or Kafka both of which were critical to the success of our product.
Monitoring and alerting was well tuned with minimal focus. We were able to maintain our uptime and troubleshoot issues by coordinating the data we collected to its probable cause. Since we were a smaller company, many people had many hats to wear, so making the monitoring and alerting hat a small one allowed us to focus on developing our product.
Of course, the primary concern being addressed was monitoring that services were working as expected. Expectations are going to be different for every service, every product, so LogicMonitor was engaged as a way to simply define our expectations and then compare them to reality.
It was also used to make scalability decisions. For example, we know our business is cyclical, but we didn't always know how large the cycles would be. LogicMonitor gave us business and traffic insights to help make scalability decisions both for customer facing services and interfaces as well as for backend services such as Hadoop or Kafka both of which were critical to the success of our product.
Monitoring and alerting was well tuned with minimal focus. We were able to maintain our uptime and troubleshoot issues by coordinating the data we collected to its probable cause. Since we were a smaller company, many people had many hats to wear, so making the monitoring and alerting hat a small one allowed us to focus on developing our product.
Recommendations to others considering the product:
Consider the quality of the documentation and support staff. They are absolutely incredible. We considered building out our own monitoring based on Prometheus -- this would have given us infinite flexibility, but at a significant cost: having to dedicate even one engineer to developing interfaces and desigining a large-scale system could far outweigh the cost of asking LogicMonitor to do that instead.
Consider that many of the data collection modules are freely available and are of very high quality both in terms of usefullness and completeness. Consider too that having website availablity testing in the same place as internal metrics monitoring makes responding to and watching for issues a little easier.
Consider that many of the data collection modules are freely available and are of very high quality both in terms of usefullness and completeness. Consider too that having website availablity testing in the same place as internal metrics monitoring makes responding to and watching for issues a little easier.
The Dashboards Creation for the Cloud Resources
What do you like best about the product?
The Services and the support is very Good.
Easy for the monitoring the all Resources in a single dashboards. And to get notify with any alerts. We can pull any reports from the specific date to date and we can analyze as per our needs
Easy for the monitoring the all Resources in a single dashboards. And to get notify with any alerts. We can pull any reports from the specific date to date and we can analyze as per our needs
What do you dislike about the product?
While contacting the support ,Sometimes we may get late reply! But not all the time
What problems is the product solving and how is that benefiting you?
The problems we came from the solutions are many. We considered for the easy view for monitoring our devices, resources and alerts etc..
Phenomenal Monitoring Software!
What do you like best about the product?
I love the documentation on the API and the way ypu can assign arbitrary values and tags to each device to use the API to perform actions on.
What do you dislike about the product?
I really think there are a few small quirks like the lack of dynamic groups for web resources. I also think that it would be nice to have some onboarding automations built into the software for new clients.
What problems is the product solving and how is that benefiting you?
We have been able to get much better transparency into our client networks throughout using LogicMonitor. the configuration backups on switches, firewalls, routers, and network devices has allowed us to see exactly what is going on and quickly troubleshoot.
Recommendations to others considering the product:
It is incredibly easy to set up, just make sure to read the collector documentation and size appropriately.
Great tool
What do you like best about the product?
Amount and variety of devices that can be monitored and alerted. Flexibility of graphing is great. LM Config backup tool is excellent and critical to managing customers.
What do you dislike about the product?
Alerting takes some time to dial in - to reduce "noise" and get quality alerting. Would like more granularity about what types of alerts on what types of devices can alert different people and with a variety of methods.
What problems is the product solving and how is that benefiting you?
As mentioned, the LM Config feature is invaluable. We also like being able to setup customer specific dashboards and allowing customers access to see their own data. An integration with BrightGauge would make this even better!
Great product foundation with constant improvemenst.
What do you like best about the product?
API thoroughness, length of time that historical records are kept, UI.
What do you dislike about the product?
Reporting functionality is lacking, it would be much more simple if we could run queries against our data instead of using the narrowly scoped reports in the report building module.
What problems is the product solving and how is that benefiting you?
Day to day monitoring is simplified, reliable, and versatile
Solid monitoring solution
What do you like best about the product?
LogicMonitor is a great SaaS monitoring solution. Standing up was for the most part very simple. Ease of adding more nodes to be managed is very straight forward. I really like the flexibility that LogicMonitor has in the way of configuring alerts, we have different process for business hours and after hours alerts and it was so easy to configure. I also appreciate all the customization you can do with what LogicMonitor calls datasources, you can specify what data you want to collect and even customize how it's ingested, if it's provided in the product's MIB then Logic Monitor can monitor. Very complete product.
What do you dislike about the product?
Overall the product is solid, the only thing I would say is, the current UI is different in the alerts section and the rest of the platform. The velocity of upgrading the rest of the application to match the UI in the alerts has been a bit slow. I would prefer to have the old Alerts UI.
What problems is the product solving and how is that benefiting you?
We are able to discover problems quickly, we can identify outages quickly. This is especially important after hours when no one is around the office. With it's easy alerting configuration we identify problems within minutes with LogicMonitor.
Recommendations to others considering the product:
I think LogicMonitor checks a lot of boxes for a monitoring SaaS solution. I recommend it based on ease of use, ease of administration, customization options, and for it's great support whenever you get stuck on something.
Very informative course for beginners to LogicMonitor
What do you like best about the product?
it was a very structured course
Quite a lot of information given
Quite a lot of information given
What do you dislike about the product?
nothing as yet
only just started to use it
it seems to be e=very intuitive
only just started to use it
it seems to be e=very intuitive
What problems is the product solving and how is that benefiting you?
mainly drive space
services alerts
services alerts
Best in class monitoring tool
What do you like best about the product?
Being in the MSP space, we need a tool that can proactively monitor and manage our clients environments, LogicMonitor is the best in class software provider that does it all. Easy to deploy easy to use.
What do you dislike about the product?
It's actually a pro and a con, there are many different modules, plug-ins, and add-ons to the product set, just being able to find out what they all are and do is a challenge.
What problems is the product solving and how is that benefiting you?
Visibility into our clients environment to effectively manage it. We have everything integrated with LogicMonitor and our clients reap the benefits
Recommendations to others considering the product:
There are plenty of tools out there that complete with LogicMonitor, however, I have been in numerous organizations that provide MSP services and by far LogicMonitor is best in class.
LogicMonitor used across platforms
What do you like best about the product?
Simple, clean designs for asset management
What do you dislike about the product?
Needs a better delivery model in the public cloud setting.
What problems is the product solving and how is that benefiting you?
We are able to monitor assets across multiple platforms from AWS to on-prem. This has been extremely scalable as more and more customers migrate to public cloud offerings.
Logic Monitor continues to grow and succeed
What do you like best about the product?
We really love the intuitive administrative and monitoring interfaces as it makes the product easy to configure, use and understand. We also love that it is cloud based providing native alerts on many different channels.
What do you dislike about the product?
Pricing can make it difficult for smaller organizations to make the investment but there are many price breaks and incentives as you work with a greater number of interfaces and licenses.
What problems is the product solving and how is that benefiting you?
We have used LM in very powerful ways. Our first is to monitor our premise applications as well as the internal network. With connectivity being so crucial especially with all eyes on cloud applications, assuring that networks are streamlined is crucial. Additionally, we have used the flexibility of Logic Monitor to work in concert with other specialty monitoring applications that communicate with LM and leverage the alerting mechanisms. This has allowed us to do very effective proactive monitoring of applications and networks.
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