Infrastructure Monitoring and Observability Platform
LogicMonitorExternal reviews
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Possitive experience with LogicMonitor
What do you like best about the product?
simplicity of management
various type of alerts and rules configuration
large size of configurable modules
communication with the representatives
easy platform structure and navigation
various type of alerts and rules configuration
large size of configurable modules
communication with the representatives
easy platform structure and navigation
What do you dislike about the product?
don´t have any bad experience or something to criticize
What problems is the product solving and how is that benefiting you?
To monitor status and health of servers (virtual & physical), same as network devices
LogicMonitor: Highly Capable, but Complex
What do you like best about the product?
LogicMonitor should be viewed as a platform upon which to build a monitoring service, rather than a final product out-of-the-box. While it comes with a substantial number of modules to ingest data from common devices/applications its main strength is its extensibility. No monitoring product can cover every facet of every application in every organisation. LogicMonitor's extensibility makes it possible to build the specific integrations you require and ingest the data into a scalable platform that can turn it into actionable alerts. It is not limited to traditional IT systems monitoring. If you can find a way to pull data from a system, you can use that data in LogicMonitor.
What do you dislike about the product?
LogicMontior is dogmatically opposed to using agent-based monitoring in any capacity. Monitoring relies on collector servers polling services across the network. This makes it easy to integrate with and monitor new types of services without the need to develop new software (particularly modern API-based/cloud services), but traditional server workloads (Windows/Linux) are significantly more difficult to deploy and troubleshoot than with a typical agent-based monitoring platform. The process of configuring firewall rules and granular permissions for monitoring accounts at an application/feature level on each system is highly laborious and necessitates investment in external automation tools for environments with frequent changes.
What problems is the product solving and how is that benefiting you?
LogicMonitor provides detailed monitoring into a diverse range of customer environments, on-premises and in the cloud. Previously, we required several different monitoring tools to gain adequate coverage across our client base, and frequently found that our monitoring software vendors were too slow to adapt their products to support new technologies. LogicMonitor's extensibility means that we can monitor everything in a single platform and integrate new technologies in the future.
Extremely powerful tool and only limited by your own ability
What do you like best about the product?
LogicMonitor provides a lot of advanced monitoring out the box and customisable alert tuning which is incredibly simple and easy to use in comparison to our old tool. This has allowed us to take our customer monitoring to the next level by offering bespoke alerting for their needs rather than a one size fits all approach.
Furthermore, LogicMonitor has given us the ability to create our own monitoring which we have heavily utilised to again offer a much better service for our clients. Deploying our own Datasources has been easy.
Implementing the tool into our clients has been very easy and simple to do as well, no complicated menu's and the supporting documentation helps you alongthe way.
Furthermore, LogicMonitor has given us the ability to create our own monitoring which we have heavily utilised to again offer a much better service for our clients. Deploying our own Datasources has been easy.
Implementing the tool into our clients has been very easy and simple to do as well, no complicated menu's and the supporting documentation helps you alongthe way.
What do you dislike about the product?
I'm not the largest fan of the new UIv4, I'm very much used to v3 and for me I find it a lot simpler to locate everything I need. Sometimes in v4 it's been hidden behind different menu's or moved. Only other minor thing is the quality of support can differ depending on who's looking into your support ticket.
What problems is the product solving and how is that benefiting you?
LogicMonitor has already came in and provided more detail than our previous tool. One example is the advanced monitoring showed us a latency issue on some SAS disks in a VRTX, LM very handily provided a graph that showed the exact moment this spiked and we were able to use this data to pinpoint an issue with the controller on the VRTX.
Furthermore, the certificate monitoring is allowing us to find locations the certificate resides whereas our previous tool could never provide us this data
Furthermore, the certificate monitoring is allowing us to find locations the certificate resides whereas our previous tool could never provide us this data
Good experience and platform but like to see it optimised for us as an MSP
What do you like best about the product?
People, help, support and APIs into different platforms like Service Now
What do you dislike about the product?
Making us as an MSP embrace all capabilities and drive ROI
What problems is the product solving and how is that benefiting you?
Managing our customers estate and being proactive, preventing issues from occurring
Visibility and Insight simplified
What do you like best about the product?
Easy to use and deploy. Plenty of default datasource and metrics providing useful insight into infrastructure and network utilisation. Provides useful insight into infrastructure, utilisation in nearly real time as well as aiding investigation into historic incidents or issues due to data stored.
What do you dislike about the product?
Better insight into Kubernetes clusters and gain useful metrics from within. Cloud monitoring/cost model means significantly expensive to monitor our cloud hosted resources compared to our on-premise/datacentre resources.
What problems is the product solving and how is that benefiting you?
Gaining an understanding of system utilisation at any given time, whether near-real time or historic. Helps with capacity planning, can see growth trends of systems.
Moving our Monitoring platform into the next generation
What do you like best about the product?
The standout features of LogicMonitor is its comprehensive monitoring capabilities. It's not just about keeping an eye on servers or networks, but it also provides deep visibility into applications, cloud environments, and hybrid infrastructures.
This combined with the automation and easy integration into other tools
This combined with the automation and easy integration into other tools
What do you dislike about the product?
It has been a learning curve to get to grips with the solution, that and the lack of comprehensive out of the box reports
What problems is the product solving and how is that benefiting you?
Replacing a monitoring platform that didn't provide the needed functionality
Good, Smooth Experience
What do you like best about the product?
Dedicated project manage and technical resource assigned to the implementation, ensuring that progress was maintained.
Now we are live with Logic Monitor , there are, month calls with a dedicated Customer Success Manager.
Now we are live with Logic Monitor , there are, month calls with a dedicated Customer Success Manager.
What do you dislike about the product?
Early into live service we had a technical request, that was not technically possible to do. Which was slightly disappointing. But not the end of the world. It has been added to a Feature Backlog for future releases.
What problems is the product solving and how is that benefiting you?
Holistic view and interconnectivity of devices across the Service supported, in order to allow us to easily, quickly and proactively identify potential issues and respond before they become an actual problem, where possible.
A very customisable platform
What do you like best about the product?
I like the fact that you can pretty much custom develop whatever you like and bake it into the monitoring as long as you can code. We have done a number of custom developments and integrations into LM. Its fairly easy to use once you get a hang of where things are, we hit the ground running.
What do you dislike about the product?
The dashboards and widgets need a little bit of work but the actual logic / alerting is solid.
What problems is the product solving and how is that benefiting you?
Logicmonitor has added a lot of visibility! We are enjoying seeing very specific bits of information in dashboards and reports.
LogicMonitor Delivers Strong Infrastructure Monitoring - our currrent bread and butter.
What do you like best about the product?
Logicmonitor improved our observability from our previous chosen solution with improvements in ease of use, unified dashboarding, scripting flexibility and being an agentless platform. This enabled its quick deployment and insight into the services we offer for our clients and streamlined the support operations.
What do you dislike about the product?
The main issues are around tuning the datasources and alert threshold, this is not uncommon with obervability platforms but without careful consideration it can lead to excessive noise. There is not real inbuild case management / incident workflow although integrations with other platforms is possible. APM is currently a weakness in our view but is getting heavily invested in.
What problems is the product solving and how is that benefiting you?
Visibility into Infrastructure Health, reduction in monitoring gaps, dealing with issues proactively before a stakeholder is impacted, improving overall operations
Great out of the box, customisation less so.
What do you like best about the product?
You can get your whole environment monitored and alerting in a very fast time, almost everything is built and it just works.
What do you dislike about the product?
When you want to change the way it reports, or report on specific metrics. Things that it doesn't have built in, it's not intuitive and often requires support calls and takes time.
What problems is the product solving and how is that benefiting you?
It lets us know if there's critical issues or about to be in the network.
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