Infrastructure Monitoring and Observability Platform
LogicMonitorExternal reviews
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Good experience with LM.
What do you like best about the product?
Good support, lots of features. Monitors almost everything.
What do you dislike about the product?
Slow rollout of new UI. Overall very satisfied.
What problems is the product solving and how is that benefiting you?
Streamlining alerting and monitoring
Packed with information
What do you like best about the product?
The graphs and data that is shown on logic monitor is quite helpful. we were able to recognize issues with our database servers as to why our end-users were having issues with timeouts on API calls. by extrapolating the data we were able to make the appropriate changes and then improve our servers for the next cycle.
What do you dislike about the product?
there are not many dislikes, other than it would be nice to have a easy-to-use organizational interface where u can put in the servers u only want to see on the notifications
What problems is the product solving and how is that benefiting you?
logicmonitor is used to monitor how stable our servers are with regards to how response times are measured. making sure that we are able to serve our customers without any outage.
the benefits with logic monitor is we are able to see which servers needs improvement and which are stable
the benefits with logic monitor is we are able to see which servers needs improvement and which are stable
Recommendations to others considering the product:
Really recommend this product, provides so much insight and foresight of what to do in the future
Easy to deploy and highly customizable.
What do you like best about the product?
Ability to create custom datasources using virtually any scripting language available.
Easy to create dashboards that help visualize your data.
Extensive list of datasources to monitor most platforms out of the box .
Easy to create dashboards that help visualize your data.
Extensive list of datasources to monitor most platforms out of the box .
What do you dislike about the product?
No dark theme.
Datasource mangement still has some issues with upgrading older datasources.
Datasource mangement still has some issues with upgrading older datasources.
What problems is the product solving and how is that benefiting you?
Custom monitoring of some of our in house applications.
Single pane of glass to monitor our entire infrastructure in all 3 major clouds and our colocation datacenters.
Single pane of glass to monitor our entire infrastructure in all 3 major clouds and our colocation datacenters.
Recommendations to others considering the product:
Great piece of software that is very easy to deploy. It comes with datasources that allow you to monitor almost any system/environment out of the box and allows you to easily write custom ones to monitor anything else that isn't supported.
Great platform, makes keeping tabs on your network a breeze.
What do you like best about the product?
It allows you to stay informed on the status of your network/datacenter from virtually anywhere.
What do you dislike about the product?
Setting up rules is complex and the UI for doing so seems clunky.
What problems is the product solving and how is that benefiting you?
We are tracking bandwidth bottlenecks as well as keeping an eye on problematic services that aren't the most stable.
Recommendations to others considering the product:
Set up your rules and threshollds correctly the first time.
One of the best monitoring tools on the market!
What do you like best about the product?
Logic monitor is easy to set up and edit your alerts and monitors. Once you have used this and fine tuned your alerts, you can easily set up alarms and triggers which help monitor software health. We love the dashboard for just general over view but once your alerts are fine tuned, you can relay on them to alert you of any issues and no one has to stare at dashboards on a daily basis.
What do you dislike about the product?
Slight learning curve BUT it is an easier entry into monitoring and alert tuning than other tools on the market.
What problems is the product solving and how is that benefiting you?
Ensuring window services and task continually are on, and if service issues occurs alerts alerts triggered.
Recommendations to others considering the product:
Easier window of maintenance mode.
Great features, automation for monitoring a comprehensive list of device types.
What do you like best about the product?
Ease of setup and robust options for monitoring
What do you dislike about the product?
Small learning curve for locating monitored devices, escalation process and general usage.
What problems is the product solving and how is that benefiting you?
Device issue trending. Comprehensive coverage for various client needs.
Recommendations to others considering the product:
Great option for providing a flexible robust monitoring solution.
Monitoring made easy
What do you like best about the product?
LogicMonitor provides our team with a complete view of our application infrastructure. It has dramatically cut down the amount of time needed to troubleshoot issues.
What do you dislike about the product?
New versions of vendor API's are not always integrated in a timely manner.
What problems is the product solving and how is that benefiting you?
Monitoring client infrastructure and internal applications.
Solid partner - great tool.
What do you like best about the product?
I like the flexibility of being able to code/write data sources to monitor what is important to me and my business as opposed to being limited to an "out of the box" functionality.
What do you dislike about the product?
I would much prefer to have the billing system updated so that customers can spend what they consume in terms of resource counts in the portal. As an MSP, we operate with a utility model....if you let 5 people go one month, you aren't paying for them next month. the billing model is a bit antiquated in my view as nobody wants to pay for anything (software licenses included) that they aren't using. That said, the LM team has worked with me to implement a manual process to gets us close to the promised land. As the title notes: Solid partner!
What problems is the product solving and how is that benefiting you?
We have much better alarming data helping us drive our problem management process. It has also helped us automate our customer onboarding process.
Recommendations to others considering the product:
If you have a highly diverse environment in terms of hardware, virtualization and cloud platforms give Logic Monitor a serious look. It wins on flexibility alone.
2020 LogicMonitor
What do you like best about the product?
We love the fact that the monitoring for our environment is condensed down to one tool. One pane of glass is helpful. The dashboard features have been instrumental in helping our management team understand what is happening on our networks. LogicMonitor's support is very helpful, the support features being built right into the user interface is super helpful. Simplicity in adding many device is great.
What do you dislike about the product?
LogicMonitor can be a bit tricky bringing in devices that have not been added to their monitoring tools already. Some of the dashboard creation takes extensive knowledge in many areas. However, their support is great and is always willing to help.
What problems is the product solving and how is that benefiting you?
We are allowing our users to check dashboards to view network metrics. In 2020 when internet connectivity is more important than ever, LogicMonitor has allowed us to diagnose issues faster. We also monitor websites at "high visibility" websites for our users, so we are aware of issues whether or not the issue lies with us or not in the end.
Recommendations to others considering the product:
LogicMonitor has been great to work with overall from the first contact to ongoing product support.
Logic Monitor Gets It Done
What do you like best about the product?
Built in monitors are easy to deploy for just about any device we come across, This has enabled us to deploy the tool quickly and effectively across all customers. Ease of deployment allows us to use it as a sales tool as well. We can deploy quickly and start showing customers where issues are with proof. The alerting options it provides are second to none. Voice call, text, email and Connectwise integration are all helpful options we use.
What do you dislike about the product?
There are some times too many alerts at once for a single outage. Could use better control on silencing duplicates. For example, if a site goes offline it can generate several tickets, one for each device. We really only need it to tell us when a site is down one time. THe ability to put in a schedule for on-call rotations woudl be nice to have as well.
What problems is the product solving and how is that benefiting you?
Proactive calls to clients letting them know an issue is about to happen or could happen before it does is priceless. It is such a time saver by automating the alerts. We have been able to be out front of issues like hard drive replacements, battery replacements, memory chips as well as an occasional system board. All this was possible with the built in alerts. Showing customers historical reports for disk growth, CPU utilization or even daily load. This has turned into a sales opportunity as well in many cases.
Recommendations to others considering the product:
When we compared LogicMonitor to other industry leaders. LogicMonitor has more out of the box in a very reliable hosted environment. This allows us to focus on the items that are more important and not worry about the tool being operational. The ability for us to deploy it quickly and to co-brand it for our clients with dedicated IT teams has also increased our footprint in the local market.
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