Infrastructure Monitoring and Observability Platform
LogicMonitorExternal reviews
640 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Exploring Quick Information Gathering with Top-Notch Vendors
What do you like best about the product?
Centralised repository for many vendors, quickly assigning pre-made graphs to devices. Quick setup for collectors and devices with responsive customer support for assistance.
What do you dislike about the product?
The amount of information gathered can be too general and leave gaps. The default settings need to be tweaked in order to provide the best outcome, some alerts that you would expect to be critical are only warnings by default. The dashboards could be better in order to provide business operations understanding.
What problems is the product solving and how is that benefiting you?
LogicMonitor is helping us to centralise a wide range of on-prem and cloud devices giving us quick reactions to outages and issues.
Amazing product with amazing functionality
What do you like best about the product?
The functionality within LogicMonitor is very very capable, we find use across our team that we didn't even know we needed until we started using LogicMonitor
What do you dislike about the product?
Sometimes it can be somewhat complicated to navigate and set some monitoring up, however once its in and working its brilliant :)
What problems is the product solving and how is that benefiting you?
They are currently working on solving the network topology mapping in order for the dependant alert mapping functionality to work as intended, this feature will greatly benefit our team in noise reduction
Logicmonitor is essential to our managed service offering
What do you like best about the product?
Features, SaaS based, Ease of implementation ,MultiTenancy
What do you dislike about the product?
Native reporting engine is limited but does allow for API integration.
What problems is the product solving and how is that benefiting you?
Logicmonitor is delivered as cloud based solution which provided a secure and always on platform for us to leverage in our MSP offering. We required no investment in infrastrcuture and the solution was ready to deploy in a minutes. Logicmonitor works cloely with vendors to onboard key metric and aotumaically allocates alert severity indicators that we could leverage out of the box. The platorm is highly customizable but from an alerting level as well the client dashboard level, enabling us to provide client specific views of their critical infrastructure. The SLA widgets enables us to measure and report against key metrics aligned to our MSA's. Logicmonitor provides us with confidence that our clients solutions are operating optimally and dramatacically reduces our mttr.
A platform that gets you right into the action
What do you like best about the product?
LM has simplified the data gathering process by bringing you automatic datasources, based on device type, that provide information on the metrics you need. Instead of spending hours building out all the monitors you need, they have it available for you on day 1.
Additionally, you can build out custom event sources, property sources or datasources that gather unique data or metrics that you may need for specific devices or device types.
Metric graphs/dashboards are easy use, build, clone or share. This platform allows you and your organization to get right into the middle of the action instead spending time hunting for the information you need.
Additionally, the LM porfessional services team was fantastic during the initial implementation and the customer support reps continue to support well!
Additionally, you can build out custom event sources, property sources or datasources that gather unique data or metrics that you may need for specific devices or device types.
Metric graphs/dashboards are easy use, build, clone or share. This platform allows you and your organization to get right into the middle of the action instead spending time hunting for the information you need.
Additionally, the LM porfessional services team was fantastic during the initial implementation and the customer support reps continue to support well!
What do you dislike about the product?
The new ui.... it's an adjustment. I understand what they are trying to do, but I don't think it's the right direction. It's too busy and still much slower than the old UI.
Additionally, historical alert reporting is difficult when you take into consideration SDT schedules, whether recurring or scheduled once. You cannot get a historical report of ACTIONABLE alerts because it lumps in alerts that "occured" while the device was in SDT. The SDT tag is automatically cleared from an alert once the alert clears, which muddies the water A LOT with downstream reporting. Reporting and this issue could definitely benefit from some improvement initiatives.
Additionally, historical alert reporting is difficult when you take into consideration SDT schedules, whether recurring or scheduled once. You cannot get a historical report of ACTIONABLE alerts because it lumps in alerts that "occured" while the device was in SDT. The SDT tag is automatically cleared from an alert once the alert clears, which muddies the water A LOT with downstream reporting. Reporting and this issue could definitely benefit from some improvement initiatives.
What problems is the product solving and how is that benefiting you?
Heighten visibility with the amount of datasource monitoring available
Effective tool in our Observability Toolbox for network platform Monitoring
What do you like best about the product?
The Custom Metrics and alerts we can setup for our devices.
Agentless Monitoring
Wide range of support for Network and phsical device monitoring
Integration with ITSM
Agentless Monitoring
Wide range of support for Network and phsical device monitoring
Integration with ITSM
What do you dislike about the product?
Third party integrations with tools like Grafana
UX customization and visualtization options
Granular control of datad retention policies
UX customization and visualtization options
Granular control of datad retention policies
What problems is the product solving and how is that benefiting you?
observability of our complete network stack a
I use the tool on a daily basis to help support our MSP Clients.
What do you like best about the product?
My favorite thing about LogicMonitor is how easy it is to show the data that is being captured in a variety of ways and how well it scales. It's very easy to deploy.
What do you dislike about the product?
It lacks a few features that competive products have and many of them are not on the roadmap when I ask.
What problems is the product solving and how is that benefiting you?
As a MSP; LogicMonitor is enabling us to effectively and effiently monitor and alert on our client environments. It is also providing a good level of information to assist our engineers with troubleshooting issues.
Logic Monitor Review
What do you like best about the product?
The ease of use and ability to navigate within the application make it simple to work within
I use this daily and have no ran into any issues
The forums are a great resource and plenty help to solving issues I don't have the answer to
I use this daily and have no ran into any issues
The forums are a great resource and plenty help to solving issues I don't have the answer to
What do you dislike about the product?
I feel like some of the UIs and tabs could use a visual overhaul
What problems is the product solving and how is that benefiting you?
The ability to easily monitor multiple cloud resources in one location while having accuracy
Powerfull platform
What do you like best about the product?
It is a really powerfull platform to monitor environments. We really like the easiness we can build and tweak device support as well the possibilities to proactively spot issues for our customers
What do you dislike about the product?
We are an MSP and use the platform as a multi-tenant platform. The platform seems not to be build as a real multi-tenant environment. You have to be really carefull to be sure you don't show data to other customers then where the data is coming from.
What problems is the product solving and how is that benefiting you?
LogicMonitor helps to deliver proactive managed services towards our customers. Because it is a Cloud Platform we don't have to maintain a lot of backend systems which helps us in our operational costs.
Full environment visibility
What do you like best about the product?
The fact that you can monitor every resource. One single pane of glass for the complete company!
What do you dislike about the product?
Some features are not that easy to set up, at times complex.
What problems is the product solving and how is that benefiting you?
One same view for all departments, one place to start the debugging of issues.
Flexibility and scalability end to end - in product and also on services delivered by organization
What do you like best about the product?
With LogicMonitor you not only buy a license and a product, you also get the full suite of services from the organization behind, delivered from a highly customercentric staff of professionals, enthusiastic about doing things right - first time.
What do you dislike about the product?
I havent really experienced any downsides, other than you need to expect you set aside some time to learn the product and technologies behind, but that is covered in the good learning paths you can choose to either certify in or just take the classes.
What problems is the product solving and how is that benefiting you?
Observability and insights - supporting in incident handling and limiting time spent on debugging.
showing 21 - 30