Infrastructure Monitoring and Observability Platform
LogicMonitorExternal reviews
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Pretty positive, it can be clunky to configure new customers
What do you like best about the product?
Customisation of the platform is the best part of the platform
What do you dislike about the product?
network mapping could use some improvement. The current network mapping i.e. showing the overview of the network isn't the best for troubleshooting or showing the overall picture of how the sites and devices are linked.
What problems is the product solving and how is that benefiting you?
We're using it a central solution for networking of networking, Azure and traditional infrastructure for our clients
Easy to use when you need fast information
What do you like best about the product?
it is easy to access and very quick to retrieve performance stats and up to date status of our servers and services. Because of this, it is always the first monitoring tool I check when issues arise
What do you dislike about the product?
It is complicated when trying to setup alerting. The UI to setup alert routing is not very user friendly.
What problems is the product solving and how is that benefiting you?
Gives us nessacary monitoring and performance collecting. Has been a great tool to use during major incidents
Logicmonitor is a capable and powerful monitoring tool for our enterprise
What do you like best about the product?
Capable infrastructure monitoring with good support and documentation
What do you dislike about the product?
Some of the default alert thresholds are poorly thoughtout and require a lot of manual tweaking.
What problems is the product solving and how is that benefiting you?
Comprehensive monitoring of a wide range of infrastructure across multiple platforms means we can alert on issues as they occur and identify root causes quickly, and perform capacity management on our systems.
Using Logic Monitor improved our customer experience
What do you like best about the product?
Because it is feature rich, we found that with careful consideration of those features it can become very flexible, and therefore can provide very tuned monitoring for all of our use cases
What do you dislike about the product?
Logic Monitor is a steep learning curve, and time must be made to fully understand how it can be best deployed and utilised
What problems is the product solving and how is that benefiting you?
We reorganised our internal support structure away from traditional service domains or silos, and now focus more on the critical functions which support our customer, end user and business outcomes. Using Logic Monitor are able to define groups and dashboards which provide a range of views, from status at a glance to deeper performance analysis.
Low Touch, High Metric Reward
What do you like best about the product?
Instead of telling your monitoring tool what you want monitored, LogicMonitor will discover a lot of the metric & data points for you, mostly out of the box and away you go. You can then very easily tweak and modify the thresholds for alerting, creating escalation chains to wake the relevant people using your Incident Management platform of choice.
Dashboards are extremely powerful and useful but also very easy to create.
Powershell features very prominently in LogicMonitor which is fantastic as it's a ubiquitious langauge in the Windows / Microsoft world and is relatively easy to write scripts/modules for.
Dashboards are extremely powerful and useful but also very easy to create.
Powershell features very prominently in LogicMonitor which is fantastic as it's a ubiquitious langauge in the Windows / Microsoft world and is relatively easy to write scripts/modules for.
What do you dislike about the product?
Creating LogicModules (DataSources, ConfigSources etc) can be quite complicated, however this is required as they need to return data in a consistant manner.
Some things you think should be possible or work one way are not possible with LogicMonitor. Powershell is very prominent in LogicMonitor, however it is not an integration, as in, you cannot use a Powershell script in an Escalation Chain, and therefore an Alert Rule.
Some things you think should be possible or work one way are not possible with LogicMonitor. Powershell is very prominent in LogicMonitor, however it is not an integration, as in, you cannot use a Powershell script in an Escalation Chain, and therefore an Alert Rule.
What problems is the product solving and how is that benefiting you?
Lowering critical incidents by bringing potentional problems to the surface before they can cause havoc.
Visiblity of Infrastructure to management especially during important events. App Owners are also more aware of problems with their servers & services instead of Infrastructure being the middle man
Visiblity of Infrastructure to management especially during important events. App Owners are also more aware of problems with their servers & services instead of Infrastructure being the middle man
No fuss infrastructure monitoring
What do you like best about the product?
LogicMonitor provides a wide range of monitoring features that allows us to keep tabs on various aspects of our IT infrastructure. LogicMonitor scales well with our growing infrastrucure. As our company expands and out IT environment becomes more complex, the platform continues to provide value, reliable performance and effective monitoring without major adjustments. LogicMonitor also has a massive Product Documentation available online.
What do you dislike about the product?
As with other monitoring platform, there is a learning curve that admins had to go through. The current switching between UI is also disorienting. APM can be improved. When we trialled, there were no dynamic out of the box dashboards with the ability to drill down as needed and pricing is span-based which is not really a fit for the App that we are trying to monitor which generates millions of spans per month.
What problems is the product solving and how is that benefiting you?
Fragmented tooling, we now have a single pane of glass to monitor our infrastructure.
LogicMonitor - Customisable and Extensive
What do you like best about the product?
The customisability of the platform is great. I use the tool daily to keep a finger on the pulse of our environment.
We've made use of the ability to build custom scripts/monitors to monitor and present dashboards for patch status and device inventory which is handy for our customers.
I also enjoy the amount of data it ingests as it allows us to get a good feel for the environment.
It was relatively simple enough to integrate with CW PSA and has a few good integrations with Meraki and other platforms.
Support is pretty good, our Account Manager and Technical team we deal with are always really helpful at providing solutions whenever they arise.
We've made use of the ability to build custom scripts/monitors to monitor and present dashboards for patch status and device inventory which is handy for our customers.
I also enjoy the amount of data it ingests as it allows us to get a good feel for the environment.
It was relatively simple enough to integrate with CW PSA and has a few good integrations with Meraki and other platforms.
Support is pretty good, our Account Manager and Technical team we deal with are always really helpful at providing solutions whenever they arise.
What do you dislike about the product?
Monitors are all number based so pulling and displaying strings is a bit difficult within the platform from what I've seen. It was a little difficult to implement due to this.
Would be nice to be able to pull strings as a variable.
There's also a relatively steep learning curve to make use of all the features.
And it would be really nice to get proper aruba central reporting however that may be a limitation of Aruba's API rather than LogicMonitors capabilities. SNMP monitoring works fine.
Would be nice to be able to pull strings as a variable.
There's also a relatively steep learning curve to make use of all the features.
And it would be really nice to get proper aruba central reporting however that may be a limitation of Aruba's API rather than LogicMonitors capabilities. SNMP monitoring works fine.
What problems is the product solving and how is that benefiting you?
A robust monitoring platform is a must-have for any MSP. But it needs to be customisable to fit the needs of each individual customer. While we've had other monitoring tools, LogicMonitor allows us to apply rules to the monitors in a way that makes it easier to filter out unneccessary information.
The Dynamic Thresholds functionality is great for filtering out things that are automatically scheduled (example being CPU spikes due to AV scans at a specific time of the day). It also allows us to provide a simple dashboard to executives so they can get a snapshot of their environment and how its performing.
LogicMonitor solves the problem of requiring someone online 24/7 reviewing environments. Our service desk is not a 24/7 operation however LogicMonitor provides a good early warning system when things do break after hours.
The Dynamic Thresholds functionality is great for filtering out things that are automatically scheduled (example being CPU spikes due to AV scans at a specific time of the day). It also allows us to provide a simple dashboard to executives so they can get a snapshot of their environment and how its performing.
LogicMonitor solves the problem of requiring someone online 24/7 reviewing environments. Our service desk is not a 24/7 operation however LogicMonitor provides a good early warning system when things do break after hours.
Get monitoring going easily and quickly.
What do you like best about the product?
How easily we can deploy standard monitoring and quickly create some ad-hoc proflies for our weird environments.
What do you dislike about the product?
The trap processing is antequated at present. But that is being actively worked on by LM. SO looking forward to good things here.
What problems is the product solving and how is that benefiting you?
THe ease of deployment and getting monitoring up and running quickly.
ServiceNow Inegaration for Event management.
ServiceNow Inegaration for Event management.
LogicMonitor is an excellent cloud-based infrastructure monitoring platform
What do you like best about the product?
Comprehensive Monitoring, Ease of Use, Automation and Scalability
What do you dislike about the product?
It would be great if we could have a good collection of predefined datasources and timely responses from the chat support
What problems is the product solving and how is that benefiting you?
Easy of use
Logical LogicMonitor
What do you like best about the product?
Easy to configure. Comprehensive suite of DataSources (checks). Good return on investement with out-of-box configuration options providing powerful insights that immediately lower MTTR. Great product support, be it through well maintained documentation or customer support. Extensible and easy to integrate into systems such as ITSM or messaging tools for alert notifications. Easy to implement with bootstrap based collector deployment. A product I find myself using more and more as part of my day to day as it's features and the depth of information it extends becomes more prevalent and critical to BAU operation.
What do you dislike about the product?
It is unfortunate that datapoints are unable to return text values. Whilst text can be parsed to represent an outcome it's abstraction to an integer obfuscates information. There are some configuration elements of the system that do not lend themselves to scalability. Dashboards and graphical representation of data isn't quite as configurable as with other products within the same space.
What problems is the product solving and how is that benefiting you?
Administrative overheads associated with custom monitoring tool deployment, management and development.
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