Infrastructure Monitoring and Observability Platform
LogicMonitorExternal reviews
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Use it every day
What do you like best about the product?
Provided you have a reasonable understanding of your architecture the LogicMonitor suite provides a great overview of the landscape, and highlights the areas requiring attention with sufficient detail to indicatre where to start working to resolve any issues. We use it several times a day so it is a part of our workflow, though mostly used at the start of the day. We make extensive use of a custom dashboard we have specific to our requirements and is a fantastic jumping-off point for issue determination and resolution. It has saved a fair amount of time as well, and helped identify patterns both intra-daily as well as over longer periods. No complaints, thouhg realise there's a lot left to work through
What do you dislike about the product?
There is a lot of detail, can be overwhelming if you are not well-vesed in yourt enviornment. This is actually a good thing though, as you can get up to speed quickly with what you have, and it is clear the areas that require attention, which is hte whole point.
What problems is the product solving and how is that benefiting you?
Patterns of issues are easily identified
Easy to learn and use
What do you like best about the product?
It's fairly intuitive once set up. I also like that LM includes a training module that helps get the basics down quickly. Also, if features are needed that aren't currently in LM, the devs listen and are willing to create updates. Excellent and responsive customer support
What do you dislike about the product?
Unable to mass move or select multiple systems to perform actions on at the same time
What problems is the product solving and how is that benefiting you?
It's allowing us to keep a finger on the pulse of our infrastructure and client facing websites.
LogicMonitor at Newrez
What do you like best about the product?
Concise graphs that show problems clearly that help the NOC to determine who to alert.
What do you dislike about the product?
Finding things that LogicMonitor doesnt do. Monitoring number of files in a folder in Windows is a good example. There are a few others but the dislikes are very low
What problems is the product solving and how is that benefiting you?
We mainly use LM as a alerting platform as most teams have their own tools for specific monitoring of applications and databases. It provides us with synthetic web checks which help us be aware of issues before users call in and complain.
Exceptional, Flexible, and Well-Supported Services
What do you like best about the product?
LogicMonitor's system is incredibly flexible and allowed us to tailor our monitoring setup to meet our business needs and user requirements.
What do you dislike about the product?
Many separated, paid modules can make pricing out your deployment trickier than it needs to be.
What problems is the product solving and how is that benefiting you?
LogicMonitor is helping us measure and ensure the availability of our internal services, respond quickly to issues, and diagnose likely causes of issues that do arise. We're keeping our end-users happier with IT overall with our better responsiveness!
Great product for detailed infrastructure monitoring
What do you like best about the product?
Very detailed monitoring out of the box. Great support and engagement from account management team and very keen to engage when exploring new opportunities.
What do you dislike about the product?
LogicMonitor is not very intuitive and can take a long time to master.
What problems is the product solving and how is that benefiting you?
Using LogicMonitor to provide monitoring to larger on-prem and cloud customers where a standard RMM doesn't have a deep enough level of monitoring. Great for looking in to root cause of issues using LM Logs.
Enterprise Class Monitoring for Any Sized Customer
What do you like best about the product?
LogicMonitor is a great monitoring tool, with huge number of out of the box datasources which meet the needs of 99% of customers. Being able to create custom datasources for that remainng 1% is great and a testament to the overall felxibility of the platform. If something can be monitored LogicMonitor is the right tool for the job.
LogicMonitor integrates with our PSA (ConnectWise) which allows us to operationalise alerts far more effectiviy when compared to comting plaftoms which lack this ability.
Customer support is gernerally very good.
LogicMonitor integrates with our PSA (ConnectWise) which allows us to operationalise alerts far more effectiviy when compared to comting plaftoms which lack this ability.
Customer support is gernerally very good.
What do you dislike about the product?
The user interface is not perticuallry intuitive, the new interface has many improvements but right now I find that I must change frequently between the two to access what I need.
Reporting is an area that could do with improvement and should also incorporate executive style report templates.
Reporting is an area that could do with improvement and should also incorporate executive style report templates.
What problems is the product solving and how is that benefiting you?
LM provides a unified platform to monitor everything we need to and more for us and our cusomters.
LogicMonitor has been a great addition to our estate.
What do you like best about the product?
The ease of use of the product and the engagement from the professional services and technical support teams.
In addition to this is the fact that the product is rich in its out of the box integration meaning that the time to start monitoring quick in comparison to other legacy monitoring solutions.
In addition to this is the fact that the product is rich in its out of the box integration meaning that the time to start monitoring quick in comparison to other legacy monitoring solutions.
What do you dislike about the product?
A lack of ability to use the tool as a On-Premise solution only is one limitation.
What problems is the product solving and how is that benefiting you?
LogicMonitor is giving us a the following:
- centralised monitoring platform enabling us to consolidate onto a single monitoring platform.
- Reduced time to deliver monitoring
- centralised monitoring platform enabling us to consolidate onto a single monitoring platform.
- Reduced time to deliver monitoring
Good and bad about Logicmonitor
What do you like best about the product?
LogicMonitor supports a wide range of monitoring capabilities, including servers, networks, cloud services, containers, and applications. This breadth allows organizations to have a single pane of glass for all their monitoring needs.
The platform has a user-friendly interface and ease to deployment. LogicMonitor provides out-of-the-box integrations and automated discovery, which significantly reduces the setup time and effort required to start monitoring an infrastructure. Additionally, LogicMonitor offers a robust API, enabling seamless integration with other tools and custom workflows, enhancing its adaptability and automation potential.
The platform has a user-friendly interface and ease to deployment. LogicMonitor provides out-of-the-box integrations and automated discovery, which significantly reduces the setup time and effort required to start monitoring an infrastructure. Additionally, LogicMonitor offers a robust API, enabling seamless integration with other tools and custom workflows, enhancing its adaptability and automation potential.
What do you dislike about the product?
issues with the new graphical user interface (GUI), mentioning that it can be buggy and less stable compared to the previous versions. These bugs can affect usability and efficiency.
While the platform is user-friendly for basic setups, advanced configurations can be complex and may require a deeper understanding of the system. This steep learning curve can be a challenge for new users or those without a technical background.
Without proper tuning, the alerting system can generate a significant amount of noise, leading to alert fatigue.
While the platform is user-friendly for basic setups, advanced configurations can be complex and may require a deeper understanding of the system. This steep learning curve can be a challenge for new users or those without a technical background.
Without proper tuning, the alerting system can generate a significant amount of noise, leading to alert fatigue.
What problems is the product solving and how is that benefiting you?
LogicMonitor continuously monitors the health and performance of IT infrastructure components, such as servers, networks, and applications. By identifying issues like disabled RDS hosts, it allows organizations to take corrective action before these issues escalate, ensuring higher availability and reliability of services.
Easy to use and customize without the need for an agent
What do you like best about the product?
It is a simple and easy to use tool. Building propertysources and datasources is not complicated. It does not need an agent which makes things simpler.
What do you dislike about the product?
New features are often not tested. The API does not have all the endpoints that you would need for our self-service published, a bit of a mess between the new and old interfaces.
What problems is the product solving and how is that benefiting you?
Compared to the old tool, LogicMonitor is agentless and faster.
SaaS network Monitoring
What do you like best about the product?
Compatibility to support most of the network vendors
What do you dislike about the product?
Difficulty in customizing dashboards and reports
What problems is the product solving and how is that benefiting you?
-Monitoring multi-vendor network environment.
-A SaaS network monitoring solution.
-A SaaS network monitoring solution.
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