My main use case for LogicMonitor is enterprise monitoring, specifically infrastructure monitoring, and cloud, so hybrid monitoring. For hybrid monitoring, we monitor services that are running in the cloud amongst all three providers, whether it's GCP, AWS, or Azure, as well as infrastructure in our data center and at our various locations as well.

The best features LogicMonitor offers include the single pane of glass, the constant improvements to the features within LogicMonitor, as well as the excellent support and the ability to actually get hold of the developers of their specific products or features within the tool.

The single pane of glass feature helps my team day to day by allowing us to look at all our specific areas in one view, in one tool, even though it's infrastructure for various departments or various teams; with that, they can see their own systems within LogicMonitor, do reporting, graphing, dashboarding, etcetera.

LogicMonitor has positively impacted my organization by being up to date with all the latest features and capabilities, so as our organization develops cutting-edge systems, whether internal or third party, we can always rely on LogicMonitor to provide proper enterprise level monitoring and observability.

LogicMonitor has expanded our view of our systems and has reduced our mean time to resolution, as now engineers that work on specific issues are able to very quickly identify what the cause is.

LogicMonitor can be improved by having more meetings with customers to find out what they really need and perhaps also by providing feedback on feature requests to see where the feature requests actually sit in their development queue.

In my current field, I've been working for more than twenty years.

LogicMonitor is stable.

LogicMonitor scales well; however, the need to assess the load on collectors is a bit cumbersome.

Customer support is good, but escalations within customer support are not so good.

Neutral

I previously used a different solution, but I cannot say the name, and it wasn't up to date with current technologies and did not align with our observability requirements.

I experienced no issues with pricing, setup cost, and licensing; it was very transparent, and the licensing model is very clear and easy to understand, with the exception of the cloud licensing, which is a bit confusing.

The cloud licensing is confusing due to the way resources are counted; they have an algorithm or method that they use, but it's not shared or easily determinable for me to ascertain what the actual cost is based on my usage.

Before choosing LogicMonitor, I evaluated other options, but I cannot disclose what those other options were.

On a scale of one to ten, I would rate LogicMonitor an eight. I choose that number because it's above average, but they still haven't quite reached the level of features required for it to be a complete single pane of glass; for example, the APM feature is not quite as developed as Datadog.

My advice for others looking into using LogicMonitor is to assess what your needs are, whether the features align with your company's design, as well as what your company actually requires from the tool, since LogicMonitor is designed for full level observability, so it's pointless getting it just to monitor three servers; we're looking at enterprise-level monitoring here.

I would rate LogicMonitor an 8 out of 10.