NICE CXone Mpower
NICEExternal reviews
1,714 reviews
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Great
What do you like best about the product?
Easy and to track availability and great to monitor calls.
What do you dislike about the product?
Nothing it is great to use for work........
What problems is the product solving and how is that benefiting you?
It helps to track calls great
Keeping in touch with NICE
What do you like best about the product?
I like the freedom to create your own dashboards. Dashboards provide real time information. The ability to run reports is simplified also which makes pulling information seamless. I also like the snap in place windows that allow you to customize your screen
What do you dislike about the product?
The user interface with Incontact is very friendly. No Dislikes
What problems is the product solving and how is that benefiting you?
We are resolving issues with metrics. Quality assurance for inbound calls.
Best one i saw up to now
What do you like best about the product?
All the templates and the amount of reports that's available in this system. Also you can customize in anyway you want.
What do you dislike about the product?
Sometimes when you hang up on a call it says disappointed and could not find a way to get ride of it.
What problems is the product solving and how is that benefiting you?
The recording facility helps us train new comers and advice people on the mistakes they do.
Call quality is excellent.
Call quality is excellent.
Recommendations to others considering the product:
A wonderful and easy to use application if you read about it.
You can generate any report you want out of this application.
One of the best applications I've seen based on the thoughts i get from other members and colleagues who users other applications.
You can generate any report you want out of this application.
One of the best applications I've seen based on the thoughts i get from other members and colleagues who users other applications.
Amazing
What do you like best about the product?
so easy to work with, not many issues Ive coe accross
What do you dislike about the product?
something it wont let you answer the call
What problems is the product solving and how is that benefiting you?
NICE helps me throughout the day everyday!
Recommendations to others considering the product:
n/a
always accurate info. and fast
What do you like best about the product?
it is very user friendly, easy to use, accurate
What do you dislike about the product?
at this time i have not come a cross a problem to say i dislike anything
What problems is the product solving and how is that benefiting you?
i use nice in contact to take calls, metrics
Ease of Use
What do you like best about the product?
I love the straight-forward ease of use. It makes it easy to do what I need to do. It is an easy to read layout as well. Salesforce works great in a call center environment , to log calls, save and easily access information. It connects/works well with soft phone hard wear with little prompt from the user. You can move from one task to another quickly and with ease. Salesforce is great for forget full users. It has an easy-to-click sales bar with your recent history if you need to navigate back to a recent page. This allows you to easily go back and fill in any details you may have forgotten. The ease of use contributes greatly to the business to save time, frustration, and money. It also saves time of people we speak with and some frustration. I have used other "business" software and nothing compares to salesforce.
What do you dislike about the product?
Like all programs, it has it's bugs. But its nothing too terrible. I wish there was some more "quality of life" features like being able to change the back ground color as sometimes white feels harsh on the eyes. Or to organize links/tabs in a way that better suits each user. I would like to be able to hide aspects of the links I don't use.
What problems is the product solving and how is that benefiting you?
Salesforce is solving issues like: Time management, data retrieval, and an organized way to store files.
It works perfectly and it's easy to use.
What do you like best about the product?
It is easy to use and you can have a clear conversation with your customer. A clear line of communication is super important
What do you dislike about the product?
Whenever the password must be reset, it would be nice they let you know in advance
What problems is the product solving and how is that benefiting you?
Taking calls, comunicating with my customers, easy access and easy to use.
Recommendations to others considering the product:
Its simple to use and understand. It allows you to have a clear conversation with your customers. You wont regret it!
NICE has been more convenient and easy to work with!
What do you like best about the product?
Being able to identify calls and operate
What do you dislike about the product?
it pops out a blank page on the side when i get a call
What problems is the product solving and how is that benefiting you?
Being able to tell who's calling so i can greet appropiately
Recommendations to others considering the product:
To get it! it's easy to work with
Good response from tech support when issues arise but stability is not as high as it should be.
What do you like best about the product?
Help and support for issues and updates.
What do you dislike about the product?
Stability of system needs to be improved.
What problems is the product solving and how is that benefiting you?
No problems being solved. It's being used by the Service Desk for computer related support within the company.
Recommendations to others considering the product:
Make sure to have the workflows implemented by an expert and that they have all the requirements up front to avoid the need to make large changes over and over.
good phone service
What do you like best about the product?
easy access loggs right on to start calling
What do you dislike about the product?
lags sometimes cannot load calls into system
What problems is the product solving and how is that benefiting you?
calling customers and long talk times
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