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Radiology
What do you like best about the product?
Unlike other programs this one was easy to learn and came with many new useful short cuts such as transferring patients and putting them on hold. It been an easy transition for all the team.. I would like to also mention that the reps that came to install were so sweet and helpful the whole time. I wouldn't want to go back to our old system again!
What do you dislike about the product?
I dislike that fact that its not really meant to make our life easier although it has some new features its not a lot that it makes a huge deference its more management driven meaning they can track productivity better, they can see how many calls come in and who takes them.
What problems is the product solving and how is that benefiting you?
Before incontact we had lots of trouble getting a hold of our team and seeing if they were available with this new program that problem has been solved. The team has benefited in its simplicity.
Recommendations to others considering the product:
I would recommend it mostly to call centers because it helps keep track of the team it also is a very easy program to learn and on top of that it seems easily adjustable meaning if you can change modalities, type of call and what calls come through. Also adding people is easy
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Very flexible and versatile product!
What do you like best about the product?
the amount of details that it shows for all agents on the phone.
What do you dislike about the product?
I would prefer it set up standard reports. It allows reports but you have to create them from scratch.
What problems is the product solving and how is that benefiting you?
Tracking time between calls. Tracking how long agents are on calls.
Recommendations to others considering the product:
Very versatile and customizable tool!
Good Application for Customer Service
What do you like best about the product?
It has everything a regular phone would have. hold, transfer, end call.
What do you dislike about the product?
There are times when application has glitches but nothing a restart of application cant fix.
What problems is the product solving and how is that benefiting you?
It shows me how long i am on a call, how long i have a pt on hold. i usually use that to make sure my time on a call is distributed accordingly.
Effectiveness
What do you like best about the product?
I like the easy accessibility and accuracy of information
What do you dislike about the product?
Having to repeatedly deal with extra safety measures when logging in.
What problems is the product solving and how is that benefiting you?
The ability to effectively community daily needs.
Recommendations to others considering the product:
Try the software program
Overall positive
What do you like best about the product?
The user experience is straightforward and clean.
What do you dislike about the product?
Sometimes it can be inconvenient, but overall it's not really an issue.
What problems is the product solving and how is that benefiting you?
Contacting and receiving calls from customers is consistently made more feasible and possible via the solutions provided through this service to us.
Very easy and simple to use, although sometimes malfunctions.
What do you like best about the product?
I like the simplicity of the website and its quickness.
What do you dislike about the product?
Sometimes it disconnects, but also, a widget would be NICE!
What problems is the product solving and how is that benefiting you?
None, its just a tool we user to track our time.
Recommendations to others considering the product:
None
NICE is very convenient
What do you like best about the product?
I like best being able to have it all available on my desktop screen and can manuever quicker
What do you dislike about the product?
I didn't like the glitches when I wasn't able to get in sometimes or it would freeze or drop my calls.
What problems is the product solving and how is that benefiting you?
how to call internal numbers or tracking them down, being able to have access on information on who the caller is
Recommendations to others considering the product:
Make sure when using nice to always click to hang up a couple of times to release call.
GREAT SOFTWARE, Makes Workflow so much easier than most.
What do you like best about the product?
I love the clarity of calls and the features it offers. I can check my productivity quickly and on-the-go.
What do you dislike about the product?
Not being able to check my full call history log or report for customer's i've previously dialed that day.
What problems is the product solving and how is that benefiting you?
Constant connection with clients, mostly phone calls. I work in an outbound call center environment, so this software makes it easy to contact our customers.
Recommendations to others considering the product:
Its so easy!
NICE InContact has a lot of neat features and a lot of possibilities but it tends to crash a lot
What do you like best about the product?
Because of InContact our company was able to work remotely, all types of report able to be pulled and AI feature
What do you dislike about the product?
It logs me off very frequently under an hour, it's annoying when I am trying to monitor a call but I can't because I need to log back in. The system crashes a lot and some of the reporting does not add up comparing to other reports.
What problems is the product solving and how is that benefiting you?
Reporting
Recommendations to others considering the product:
None
One of the best CRM systems that I have used because of the ease and simplistic features.
What do you like best about the product?
The easy to operate format is great for everyday
What do you dislike about the product?
The stronger the wifi the stronger the connection
What problems is the product solving and how is that benefiting you?
I have control over the dialing which makes the task of contacting a person very quick.
Recommendations to others considering the product:
have good wifi connection
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