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INCONTACT FOR THE MOST PART WORKS PRETTY GOOD
What do you like best about the product?
I can connect without a landline or a physical phone using a softphone.
What do you dislike about the product?
Every once in while, it has a problem trying to dial out, not sure if it is our program or the connection between MAXX and Landscape, our CRM and database to call out and receive inbound calls.
What problems is the product solving and how is that benefiting you?
It helps my be able to do business without a landline and is pretty simple,. For the most part works really well.
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Efficient communication tool
What do you like best about the product?
Calls are recorded and monitored and it allows you take telephonic signature.
What do you dislike about the product?
I do not like the occasional glitches. Sometimes it takes up your whole computer screen and multi-tasking could be difficult.
What problems is the product solving and how is that benefiting you?
Being able to take sworn statements over the phone facilitates the process quickly.
Clear voices, easy to more around, fast turnaround of calls
What do you like best about the product?
Finding people quickly and transferring is great. Clear Voices.
What do you dislike about the product?
That they have it set to stay in Aux not cut it off after 4 min of aux to finish your notes
What problems is the product solving and how is that benefiting you?
CPC very clear precise voices putting on hold transfers well
This program is easy to learn and use.
What do you like best about the product?
This program is very easy to navigate and making calls from a desk top is very convenient. You can also redial the last phone number you called and view hold times.
What do you dislike about the product?
sometime the program is slow but the creators are quick to fix any problems.
What problems is the product solving and how is that benefiting you?
its easy to log in and out and you can see how much impact you have on your team.
Recommendations to others considering the product:
its just a great service
Easy to use, great system!
What do you like best about the product?
Using INContact is very easy to use and is a great system!
What do you dislike about the product?
I've definitely experienced some technical issues that were incontact related so that's why it gets an 8 out of 10.
What problems is the product solving and how is that benefiting you?
I've solved issues by closing the system and then logging back in, reconnecting the internet or clearing cookies and cache.
Recommendations to others considering the product:
i think its great! easier to connect to integrated software rather than phone though
Excellent reporting and customization functionality
What do you like best about the product?
I like the reporting option the best. In addition to being able to build completely customizable reports, there are quite a few pre-built reports (with excellent refresh rates) that are excellent. I have been using another product that has terrible pre-built reports and no option to customize reporting, so I truly appreciate that NICE inContact blows others out of the water when it comes to customization options.
What do you dislike about the product?
I do wish that there were more options in the widgets on the dashboard. There is a limit of 20 and our business is complex, so this is never enough.
What problems is the product solving and how is that benefiting you?
Being on NICE inContact made our Covid transition to WFH seamless! We didn't have any disruptions in coverage when we had to suddenly send everyone to work from home! Speaking to peers on other platforms, it was not so easy for everyone else (and some continue to experience issues months later!). We are very fortunate that we were already using NICE inContact when the office closures occurred.
Recommendations to others considering the product:
The NICE inContact platform is capable of many, many great things! Utilize your resources like your contact at NICE and the Dojo for online learning. I have found many great innovations that we weren't previously aware we had as options, by asking questions, utilizing the "Help" feature and perusing the Dojo. Every individual I have reached out to at NICE was quick, helpful and friendly!
So many tools that help wit your work
What do you like best about the product?
The possibility of live monitor calls, check call history, check agent activity(present and past). That really helps to keep track of several details important for our operation
What do you dislike about the product?
Is not that user friendly it takes a few days to get use to it and take advantage of all its tools
What problems is the product solving and how is that benefiting you?
Call tracking and activity were a mess before nice incontact. Now we have tools that really help to monitor, see call history and even take and place calls for support everything in just one platform
Recommendations to others considering the product:
Please be specific, try to share as most as you can regarding your needs and what you expect from this service. Know your business better. one platform can help with several needs in just one place and that only translates into efficiency for your team members
Nice in ContactReview
What do you like best about the product?
I like that the software is easy to use and understand. By nice in contact being so seamless it allows me to provide an outstanding experience for my customers.
What do you dislike about the product?
Nice In contact has lots of errors that wont clear sometimes. I have to keep refreshing it until it works. The agent leg always fails during my first call. The clarity of the calls are poor at times.
What problems is the product solving and how is that benefiting you?
Im able to look at my schedule. and by being adherent to your schedule you're able to be here and available for customers.
Constantly Improving
What do you like best about the product?
Simple to use and if any issues occur, they are handle timely.
What do you dislike about the product?
Having issue consistently cause work to be delayed.
What problems is the product solving and how is that benefiting you?
Engaging with customers which benefits the company as a whole.
Nice InContact
What do you like best about the product?
Being able to keep track of your schedule, the agent performance reports
What do you dislike about the product?
Too many technical issues at times, not updated call queues, disconnected calls
What problems is the product solving and how is that benefiting you?
Learning how to connect the agent leg much faster.
Recommendations to others considering the product:
N/A
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