NICE CXone Mpower
NICEExternal reviews
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Great program for companies small and large
What do you like best about the product?
It allows our team to connect in multiple ways and for our calls quality to be put into usable data. The options for incoming call control is fantastic and the meeting maker function is great. The call transfer options are great compared to other programs I've used. The process for getting trained did seem tough but once you actually started using the program, it turned out to be very simple and simple is good.
What do you dislike about the product?
I wish the soft phone and Max agent were integrated and not separate programs. The would consolidate the phone process and make for one less thing to have to click on when trying to answer a call or make an outbound.
What problems is the product solving and how is that benefiting you?
We are solving the problem of not knowing what is happening on calls, meeting up as a team during this worldwide crisis, and ow to connect with one another throughout our company without seeing each other other face to face. When we first switched to this program, we weren't in a pandemic so we weren't utilizing all of the functionality that was possible. Now we are able to work remote, connect with each other, have video meetings with multiple people and conference calls with the click of a link. We are so busy at BigRentz that having something consolidate our workflow and be easy to use is a huge plus.
Necessary for Success
What do you like best about the product?
I love the user friendly platform of InContact
What do you dislike about the product?
There is not much I dislike about InContact. However If I can make a suggestion. I would say that in future advancement make it to where the tab can be minimized when not being used so that any computer user can maximize there screen usage.
What problems is the product solving and how is that benefiting you?
The biggest benefit is that it allows me to manage my call time while on the phone with the customer while also showing me my call volume in a understandable way.
Recommendations to others considering the product:
I would highly recommend using this platform. It is easy and user friendly for everyone.
Incontact reliable softphone
What do you like best about the product?
Simple to use, clean looking, and definitely fast.
What do you dislike about the product?
Glitches here and there but very seldom.
What problems is the product solving and how is that benefiting you?
The only problem I have had is that it logs you out or freezes sometimes. But it is really easy to log back in.
Recommendations to others considering the product:
Take a chance and try it won't regret it.
Gift Card3
What do you like best about the product?
The fact that you can View Call Queue At any time, Wait time and All other info. Shows you details on dashboard
What do you dislike about the product?
I dislike the fact that sometimes it doesn't keeps your calls accurate daily, and has days where it shows calls being more or less than what really are. Also shoes every person except you cant see yourself on the dashboard.
What problems is the product solving and how is that benefiting you?
How to navigate using the InContact, being that I'm new to the program. I have learned to navigate and use the program better and how to use the system
Recommendations to others considering the product:
It is very easy to use navigate through and efficient to use
I've had a really good experience using NICE inContact
What do you like best about the product?
I really like that it is simple and easy to use.
What do you dislike about the product?
Technical issues, sometimes it freezes up.
What problems is the product solving and how is that benefiting you?
Using time effectively and making sure im keeping track of time for my schedule
Recommendations to others considering the product:
Definitely Would recommend any one to utilize Nice Incontact and try it out. Helps me to deliver consistently exceptional customer experiences.
Ease of Use
What do you like best about the product?
This NICE inContact phone system makes my job so much easier due to it's easy to use interface.
What do you dislike about the product?
I enjoy all of the current features of the NICE inContact system.
What problems is the product solving and how is that benefiting you?
It allows me to keep track of my clients' needs in one location.
Recommendations to others considering the product:
Give it a try!
Nic's Reliability and Ease of Use
What do you like best about the product?
Learning Nic was easy, there wasnt much of a learning curve going into their system. It calculates agent time rendered. And provides a lot of customization options which are always welcome. It is also transparent when it comes to the availability of fellow agents which is useful when it comes to keeping track and making note of the team's capability for the day. The reload option helps a lot because sometimes it does get stuck on the lower end of the network status bar and so click on Reload helps in refreshing the whole app. The fact that is is web, which means there is no need to install any sofftware into the pc. So long as you have credentials youll be able to login and do you job which is beneficial during this time when remote work is the ongoing trend
What do you dislike about the product?
Sometimes Nic tends to act up on network issues which can be quite a hassle for a time. At least, it used to. Lately, within the last three months, it had been consistent so far. I also notice that it tends to fluctuate often in terms of the network status and shows data that is yet to be updated in mine or my colleagues' Nic status.
What problems is the product solving and how is that benefiting you?
It helps me as an agent keep in track of my time more accurately, both the availability and unavailability which is alwasy useful when there is a possibility of dispute. When it comes to benefits, like i said before. the learning curve is not demanding and quite forgiving so adding in new people into the team to use Nic is not that big of an issue.
Recommendations to others considering the product:
More options in ringtones. Right now I can only select from a limited list which comprises of beeps that can be easy to miss. Hoping they can be longer.
NICE CXone Review
What do you like best about the product?
User friendly when you use it, and that you could select what color scheme of the UI, and that you can generate reports in it as well for a better view of each employees status report, it gives you different status to choose from depending on what you're doing whether you need to call, bathroom break or unavailable
What do you dislike about the product?
What I don't like is that the ring is not that long and it's not that loud enough, because sometimes I can't hear the ringtone and sometimes it takes a couple of second before you could answer the call if you're not setup to auto-accept. In addition, you need to sometimes clear cache in order for it to function properly in the browser youre trying to access it. At times it takes a bit slow to load, im not sure if it's just my internet connection or if it's with the site
What problems is the product solving and how is that benefiting you?
sometimes the agent leg disconnects, what I normally do is that I log off then log back in to be reconnected. And sometimes it crashes but good thing is that it automatically fixes the issue at times. One of the benefits is that you can generate reports inside NIC to check the reliability of each and everyone by having a supervisors login, and you can check as well who's available and who's not
Recommendations to others considering the product:
Please try to increase the volume of the ringtone if someone calls, or try to prolong the ringtone of the call. And add more variations of ringtones.
InContact review
What do you like best about the product?
What I like best is that my coworkers can see when I am available or not and if I am not available they can see why. IE, if I am at lunch or a break. I also like that I can connect it to my personal phone but that when I make calls, people don't have my personal number.
What do you dislike about the product?
I dislike that sometimes it drops calls.
What problems is the product solving and how is that benefiting you?
I am solving the problem of not having an office like while working remote. With this, I have realized the benefit of connecting it to my personal number but when I make calls it looks like I am in the office.
A good system once you learn how to use it
What do you like best about the product?
How you can choose to log in with either your land line or mobile number
What do you dislike about the product?
not being able to make a call in After Call work status
What problems is the product solving and how is that benefiting you?
Unsure
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