NICE CXone Mpower
NICEExternal reviews
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The platform is great
What do you like best about the product?
I like the look of the platform and the ease of use.
What do you dislike about the product?
The lagging, and delayed responses when calls come in
What problems is the product solving and how is that benefiting you?
the hot keys when to configure to my keyboard
It works smoothly. Usually there are no issues if there is they get resolved in a timely manner.
What do you like best about the product?
I like how i can see who its is calling and how it can call more then 1 persona t a time!
What do you dislike about the product?
I dislike how sometime it freezes or the calls come and its hard to hear.
What problems is the product solving and how is that benefiting you?
It is helping me get peoplpe balances paid and be able to contact them safely
Recommendations to others considering the product:
I would recommend making sure we have all call coming in clearly
NICE inContact
What do you like best about the product?
Ease of use, very efficient, straight forward, and to the point. It allows us to have a better sense of how many calls are in the queue, the average wait time, and ultimately have a better workflow for the day. The user interface is simple and easy to understand, It is very intuitive as it took my team minimal time to get acclimated to the software and user interface
What do you dislike about the product?
The best part of incontact was thin agent. Unfortunately, it was discontinued and we are forced to use max agent now which is not nearly as efficient for the purposes I was using it for. Also when attempting to connect incontact with another remoter server it is severely delayed.
What problems is the product solving and how is that benefiting you?
Being able to connect with our customers in a fast and efficient way. We have improved our closing rates and customer support service times.
Recommendations to others considering the product:
great product
Really great interface that helps me complete my duties and reach my goals.
What do you like best about the product?
I like how easy it is to navigate through the system.
What do you dislike about the product?
I have not noticed any thing I have disliked.
What problems is the product solving and how is that benefiting you?
I am able to ensure our whole team is engaged in helping customers.
easy to use calls come thru clear and like its gives a call history
What do you like best about the product?
ease of use and no issues during the day
What do you dislike about the product?
nothing really easy to use and not many issues
What problems is the product solving and how is that benefiting you?
like the idea it has a call history so if i forget to write a number down I can go back and find it
I love to use Nic InContact
What do you like best about the product?
If there is an inbound call you there is an option for you to see the time stamp on message options. and also has a lot of options like setting up your nicmax to manually answered inbound call or you can try to make it automatically and also it shows how much time you spent on NIC by seeing on the productivity and you can see how much time for availability time you're working and also the availability time and I am happy NicMax having it I do not need to ask the admin to check the time that I have spent because in NIC MAX there is an option for us to see it. and I am very Glad for that. and Also I can see who is available on my team by checking online and offline indicator status on My Team Tab. and you can also check the history tab to see the and check the numbers who you called. and also there is an option as well to make a schedule by your own by clicking schedule tab. and there is more option for you with this.
What do you dislike about the product?
Sometimes it automatically disconnect from NIC you and it resets your browser per hour and you have to log in again once that happens.
What problems is the product solving and how is that benefiting you?
When my NIC not connected it cannot connects you back even pressing the button so my solution is just close the nicMAX and reopen it to connect.
Recommendations to others considering the product:
Yes I would recommend this App to use by other vendors especially for Call center this was very helpful. so I would really recommend this to others.
There is a lot of opportunity with this kind of App.
There is a lot of opportunity with this kind of App.
just sometimes the website kicks me out for no reason
What do you like best about the product?
i love that i can see my schedule and that i can really see whats going on
What do you dislike about the product?
i dont like that that it is always kicking me out
What problems is the product solving and how is that benefiting you?
i just give my feedback to the through the system, the benefits is that i can discuss my feed back
Recommendations to others considering the product:
sure
For Call Center data and tracking InContact is the best!
What do you like best about the product?
InContact brought a whole new level of tracking for our call center. With great contact history and storage, it allowed us to measure the metrics needed to run a sustainable call center and be more efficient for our customers.
What do you dislike about the product?
Not really a dislike but sometimes load times take a bit longer then I would like. Sometimes having to exit out completely and reboot can be a bit of a nuisance but what can we do? Technology has its fits.
What problems is the product solving and how is that benefiting you?
It has given us the tools to properly track call metrics. With the ability to set up different drop-down queues the tool can be utilized in many different ways.
Recommendations to others considering the product:
The startup can be frustrating as with anything new but with research and time and effort into building the platform you want it and need for your consumer database.
Easy to use
What do you like best about the product?
The layout is pretty easy to use and to get around.
What do you dislike about the product?
I don't have and dislikes. It's very useful
What problems is the product solving and how is that benefiting you?
The ability to put in your own PTO
Nice in contact is the best, works well especially for uses working remotely. highly recommended!
What do you like best about the product?
The simplicity of the toolbars and also the navigation, the application has been very helpful and responsive. Since I am taking in calls and generating reports, it has been very easy for me to extract data
What do you dislike about the product?
When I am on idle status for like 3-4 hours and I receive a call sometimes the caller cannot hear me. Other than that, I cant think of anything that dislike about the application.
What problems is the product solving and how is that benefiting you?
The utilization of tools has been very effective, prompt and responsive. Taking in calls especially by working remotely has been productively easier. I highly recommend this application to anyone working in the Call center industry
Recommendations to others considering the product:
The software is user friendly. I can make calls clearly aside from the fact that I am just using a browser to be able to login to NICE. I highly recommend NICE. Easy to use! I love it!. Highly recommended and also satisfied with the service and also the benefits of utilization in terms of time management and resolution timeliness to our customers who call our department. This has been a wonderful product and application which is very reliable. Thank you for all creators of this application that services all types of employees. This is very suitable to the call center industry as myself. I kept talking about this wonderful product to my friends working outside my organization and they have been extending my positive comments to their line managers. This has been a great help to our customers/callers since the connections and automated IVR's ingested in Nice in contact has been very effective. Unlike Avaya one-x which has been our previous application, Nice in contact has been very fast, smooth and reliable in terms of navigation and service. Once again, I utmost appreciate the development team who created this wonderful application and with that, this is my small token of gratitude to the company. Thank you all for your hard work, dedication, and continued support to all of us!
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