NICE CXone Mpower
NICEExternal reviews
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Easy experience!!
What do you like best about the product?
The easy of using the application. Simple instructions with great results! logging in is quick and the tool to pull up the Max interface is great. I have never had an issue with using this system and I have been using it for about 6 months now. This is one of the easiest things for me to use and open on a daily basis. There are about 10 or so apps that I use daily but this one by far is the quickest. I like the fact that I only had to enter my username and password 1 time, hit remember me and it is there for you the next time you log in. The easy to read tabs on the page are quick to find and easier to access.
What do you dislike about the product?
I have not experienced a downside from this application!
What problems is the product solving and how is that benefiting you?
The easy of using the application. Simple instructions with great results! logging in is quick and the tool to pull up the Max interface is great. I have never had an issue with using this system and I have been using it for about 6 months now. This is one of the easiest things for me to use and open on a daily basis. There are about 10 or so apps that I use daily but this one by far is the quickest. I like the fact that I only had to enter my username and password 1 time, hit remember me and it is there for you the next time you log in. The easy to read tabs on the page are quick to find and easier to access. I have not had any issues using this application. It is simple and effective.
Our Team is using NICE as our tool in taking calls (Inbound/Outbound). I love it!
What do you like best about the product?
NICE is a user-friendly tool. You can easily make calls. I really love it! For me this is the perfect tool in contacting our clients!
What do you dislike about the product?
I think for me if I have not use it for a while sometimes when someone calls me, They cannot hear me that well. Probably because of my Internet connection as well? What I notice as well is if that happens I need to clear my browser's cache , close my browser and relaunch it again. I think that is only the dislike that I can tell about NICE. With that being said, for me NICE is A+.
What problems is the product solving and how is that benefiting you?
Using NICE inContact makes me realize that it is not so hard to reach out with our clients. You can just dial their numbers if not yet registered and you can talk to them clearly. What I appreciate about NICE is that you can already reach or contact all the members of our team since it is already saved on NICE. I can also see the history of the calls that I made for example the date and time when I received the call as well as the time I make calls.
Recommendations to others considering the product:
The software is user friendly. I can make calls clearly aside from the fact that I am just using a browser to be able to login to NICE. I highly recommend NICE. Easy to use! I love it!
pretty good
What do you like best about the product?
i like the ability to talk to customers and peers easily. I can transfer and monitor calls, and not have too many problems or issues.
What do you dislike about the product?
i dislike the connection in the beginning. sometimes it takes 5-6 times to get connected to the system or network.
What problems is the product solving and how is that benefiting you?
we are solving all our business needs by being able to connect with customers at a very fast pace. I have realized that technology is the wave of the future. it allows everyone to connect so easily.
Recommendations to others considering the product:
its one of the best phone systems available
good easy to use
What do you like best about the product?
I get updates of the amount of DIALS I've made.
What do you dislike about the product?
I dislike having to accept an out bound call
What problems is the product solving and how is that benefiting you?
I can call a customer back using the call log.
Customer Service Representative
What do you like best about the product?
Reading, cooking, resale shopping, blogging
What do you dislike about the product?
The inefficiency of a program that does not allow you to do your job in an efficient manner.
What problems is the product solving and how is that benefiting you?
Logging in at the appropriate time, missed calls can be retrieved because of the numbers being displayed after a hang-up and the ability to monitor my progress
Recommendations to others considering the product:
If I owned my own business and decided to have a staff of customer services representatives fielding calls, yes I would use NICE to monitor the progress of each employee and their accurate attendance record.
inContact Review
What do you like best about the product?
I like that it is designed for call center employees to receive only one phone call at a time and routes additional calls to other members of the team. It is also beneficial to see the dashboard which shows all employees' status at any given time.
What do you dislike about the product?
It would be helpful if there were a way for call center employees to indicate they are on another incoming call from a separate phone. There is an option to indicate you are on a separate outbound call but not another inbound. It would also be helpful to have an option not to record certain calls. I have one client representative that will not call the main number because she is speaking about sensitive employee information and does not want the call recorded. This then ties up my phone but I have no way of showing I am on another line.
What problems is the product solving and how is that benefiting you?
It has forced others in the workgroup who would not typically answer the phone to receive an equal amount of phone calls.
Easy to use Platform
What do you like best about the product?
It is very easy to navigate. It does not require a lot of training to be able to use daily. easy to self guide your way through the program. Overall its a great system and has prevented a lot of headaches as a whole. Our previous system was constantly crashing or having outages causing many issues as a result. I like that is easy for any agent to quickly jump in and begin using the system also.
What do you dislike about the product?
System crashes and times out pretty often. I wish it was set up to auto-populate accounts in the OMS with the caller information. if you are just sitting in support status it also frequently times out and requires reloading. which ends up being a hassle. there is a lot of audio issues though also. we are constantly only getting one way audio and having to waste time repeatedly attempting to call more than once for both parties to be able to hear each other. Also have frequent issues or reports of calls just dropping shortly after connection.
What problems is the product solving and how is that benefiting you?
System crashes and times out pretty often, which it was set to auto pop customer information when the call comes in
Its clean and very functional
What do you like best about the product?
How easy it is to use and it has some of the best features for small call centers
What do you dislike about the product?
I will say it does have its bugs and tends to crash more often than it should.
What problems is the product solving and how is that benefiting you?
Its the best solution for our call center. I am able to track and mange the entire team from one place.
NICE InContact Review
What do you like best about the product?
Overall usage of program is easy once you know ho to navigate through it.
What do you dislike about the product?
If it crashes it will take a while for it to come back so access will all depend on who is handling the problem
What problems is the product solving and how is that benefiting you?
Easier way to handle business related issues
Good idea, but constant technical problems
What do you like best about the product?
I like that it functions as a real phone with many useful shortcuts.
What do you dislike about the product?
I dislike that it crashes almost every other day. I have to constantly refresh my page and log out of nice for it to work. sometimes it's multiple times in a day.
What problems is the product solving and how is that benefiting you?
being able to easily contact other departments and stores across the country.
Recommendations to others considering the product:
Don't be alarmed when it tops working, it happens all the time
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