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Excellent sound and features
What do you like best about the product?
The availability to see the callers number and waiting time on the telephone line.
What do you dislike about the product?
Not having enough time to prepare for the call as it goes through unexpectedly and very quickly.
What problems is the product solving and how is that benefiting you?
I am able to give live updates and take data over the helpline system in place for 15 hours per day.
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I USE NICE INCONTACT DAILY FROM 6:55-3:25
What do you like best about the product?
THE MOST HELPFUL FEATURE ABOUT USING THE APP IS THAT IT IS VERY EASY TO LOG IN.
What do you dislike about the product?
THE DOWNSIDE ABOUT USING INCONTACT...SOMETIMES THE SYSTEM GOES DOWN & CALLS GET CUT OFF, WHEN IT DOES IT IS ALWAYS REPAIRED IN A TIMELY MANNER. IN ORDER FOR US TO CONTINUE TO ANSWER CALLS.
What problems is the product solving and how is that benefiting you?
THEY ASSIST WHENEVER THE SYSTEM IS NOT WORKING.
Recommendations to others considering the product:
USE INCONTACT AS A TRIAL RUN & YOU WILL SEE FOR YOURSELF HOW EASY IT IS TO USE ON A DAILY BASIS
SR. Pt Access Representative
What do you like best about the product?
Amazing sound, navigates well. Best service i have used
What do you dislike about the product?
When the system crashes and your on a call. Rarely happens though
What problems is the product solving and how is that benefiting you?
being able to work from home due to covid. Saved me since i needed to work making calls all day
Love this, great platform to work on!!!
What do you like best about the product?
Smooth experience, I recommend this 100%. What I enjoy the most is the simplicity. Organizing my tasks, appointments, and calling experience makes working great!!
What do you dislike about the product?
Not much I can say about disliking anything about NICE. But notifications on missed calls should be something that should stay longer on the menu instead of not being able to click on the number to call back.
What problems is the product solving and how is that benefiting you?
Staying committed to my appointments and scheduled calls has never been easier. Everything from transferring calls to having conference calls are easy to do and learn.
Recommendations to others considering the product:
If you are looking for the solution to you telecommunications software/platform, NICE inContact is the best.
NICE inContact: The tool that save my life!
What do you like best about the product?
I love how easy it is to use inContact's interface and access to reports. I'm a current user of it. I still remember that first time I logged into inContact my performance skyrocketed and I started winning all performance bonuses in my job, because it gives me full control on the call handling time. Before I used avaya phones and similar software. I was lost and did not have complete control on my call handling time; so my performance was lower than my co-workers and did not get the performance bonus offered in the call center I worked for. Have you ever felt like that before? But now everything has changed and improved. Also, it's very helpful to have all my schedule in an easy to look interface so that I can improve my performance and adherence permanently. It displays the exact hold, mute and call times, so I'm always in control of time. And also I can check the amount of calls I've taken and even report technical Issues. It is the most helpful and easy-to-use tool I've used in my entire life as a call center agent. InContact is the best!
What do you dislike about the product?
The only thing I wish was improved would be a bigger notepad, with different text styles. I mean, the one that it currently has included is fine and does the work it was designed for. However, having different text fonts and styles will make it more fun to work with.
What problems is the product solving and how is that benefiting you?
With InContact I'm solving the problem of excessive delays and call handling times when assisting customers. Also, I'm controlling my schedule at all times.
Recommendations to others considering the product:
Guys, you have to try it. I'm sure you are going to love it. The performance of your agents will improve as they will always have the full control of the call handling times in their calls. Also the graphic user interface is so easy to use and you are going to love it. On top of that it always gives you the metrics for the amount of calls that were taken and also it possesses the capability to report technical issues. However, please be advised that it requires a good internet connection with enough bandwidth to support the calls, also it' is important that you use a headset that is in good conditions for a better experience of both your agent and your customer.
Timing out is super inconvenient
What do you like best about the product?
It's intuitive to use and the WFI logic allows for more efficient call routing, without the errors of leaving agents in queues that they are only backups for.
What do you dislike about the product?
It automatically will log out of NICE inContact all the time. Whether we're sitting on the dashboard to view callboards, or actively using it to monitor calls or evaluate agents.
What problems is the product solving and how is that benefiting you?
We removed our physical phones and use soft phones now, which makes working from home easier. The WFI logic allows for more efficient call routing.
Recommendations to others considering the product:
It's pretty good.
NICE IS NICE
What do you like best about the product?
It is an easy tool for business calls on the dialer
What do you dislike about the product?
At times the dialer glitches and I loose my callers and it reflects that I refused the calls on my end and that drops my adherence
What problems is the product solving and how is that benefiting you?
I am able to make and receive business calls
User Friendly
What do you like best about the product?
Time management of InContact and it shows alot of pertinent info
What do you dislike about the product?
Nothing to really dislike about it because it is so user friendly
What problems is the product solving and how is that benefiting you?
No problems at all to solve, the benefit of having to manually do it all
Recommendations to others considering the product:
Yes of course
decent
What do you like best about the product?
Love the fact i can take calls via cellular device so no need for clunky equipment i can take calls the same way i would a personal one making the experience that more personable. I do like how when i was in techsupport code troubleshooting my own issues i recieved a call from tech support assisting me to get me back on track. Also i like that if i didnt have a cellular device i can pug in headphones. Not everyonee is fortunate enough to have a personal phone so to be able to take calls through the actual system and still be able function through the systems needed for work is good for people who are starting the job on their last few dollars so that they can buy a cellular decive. I think more companies should utilize this.
What do you dislike about the product?
the fact that i dont have realtime log in information to track hours when supervisor logs out mid call as i come from a break and accepted call 4 seconds after switching code to available from break.
What problems is the product solving and how is that benefiting you?
supervisor log offs making the experience horrible because I get a call and then they already pressing log off when only 4 seconds passed. also there needs to be a way to be able to know how long i've been in the system and for what days. Maybe a daily report to be made available that can be viewed so that i can keep track of my hours real time
Recommendations to others considering the product:
perhaps a mobile app ?
Reliable and very user friendly overlay
What do you like best about the product?
Reliable connection, few if any dropped calls.
What do you dislike about the product?
The ring tone options are limited. Needs to have customizable ring tones
What problems is the product solving and how is that benefiting you?
Consumer call ins.
Recommendations to others considering the product:
Learn to use the saved phone book in the app
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