NICE CXone Mpower
NICEExternal reviews
1,714 reviews
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Good App
What do you like best about the product?
I like this app because help me a lot in my job, is quite easy to use
What do you dislike about the product?
I don't like that many times it desconect and I need to re log in
What problems is the product solving and how is that benefiting you?
One of the problems that I have resolved with InContac is comunication, between Customer and the company.
Recommendations to others considering the product:
Is a good App that helps to contact Cx and the Company
Online navigation made easy
What do you like best about the product?
What I like best about Nice In Contact is how fast and responsive it is.
What do you dislike about the product?
What I dislike about Nice Incontact is it can slow down or crash sometimes,
What problems is the product solving and how is that benefiting you?
The biggest problem solved was being able the converse with customer's on different online platforms, using just one software.
We've had a few issues here and there with Incontact, but overall is a very easy good tool.
What do you like best about the product?
I like the ease and accessibility of it, there are no real difficulties to it. Its easy to use and easy for our techs to understand.
What do you dislike about the product?
I dislike how often individual people have issues, this is not necessarily InContact's fault, but it just seems like all the time someone is having a small issue here or there. It is generally fixed by clearing cache/cookies.
What problems is the product solving and how is that benefiting you?
We have solved any issues we could ever have working from home. We moved from an actual in call center phone system to InContact and it has allowed us to be able to work from anywhere. We also have more accessibility to stats to be able to help our agents efficiently and quickly handle phone calls.
Recommendations to others considering the product:
It is a very easy to use system with a lot of accessibility features. it is also extremely easy to manipulate skills to any needs. It is also easy for our customers to integrate with their systems. There are many user-friendly features and it is able to bend to our needs, regardless of what they are. It has been extremely easy for our customers to learn to use InContact and also easy for us to teach new agents how to use it. I recommend InContact to any size company with a call-center environment that needs to have a simple system with many customizable features.
Months of daily use | Ease of accessibility.
What do you like best about the product?
I have been using Nice contact for 6 months now, I like the simplistic and minimalism on the User interface. Hence I will appreciate the Ease of Accessibility. Since there are lesser options that require configuration before using the app (setup), I can easily log in and start working on the task at hand.
I have used other apps as well but would like to stick to this one. There are reporting capabilities in the console itself.
I followed the recently hosted interaction conference with Matthew McConaughey too.
I have used other apps as well but would like to stick to this one. There are reporting capabilities in the console itself.
I followed the recently hosted interaction conference with Matthew McConaughey too.
What do you dislike about the product?
Browser compatibility issues, across IE.
What problems is the product solving and how is that benefiting you?
I work in Technical Support and I have to use NICE daily for half of my working hours. I deal with customers all across the globe and I like the ease of dialing/ transferring/ making notes of the calls.
Recommendations to others considering the product:
Awesome product, easily configurable, and excellent ease of access.
NICE inContact Review
What do you like best about the product?
Easy to use, simple features and nice design
What do you dislike about the product?
I dislike that the false advertising that the company does and promises an incentive for a review and doesn't deliver it.
What problems is the product solving and how is that benefiting you?
Contacting customers easily and transferring calls when needed.
Recommendations to others considering the product:
Don't bother leaving review because of gift card incentive, they will not deliver it
A software like no other!
What do you like best about the product?
the easiness to use it, the reliability of the software connection while you use it, the quality of the interactions it really feels like you re using a real phone, the seamless way it allows you to transfer o reach other extensions, the ability to change auxes during the contact
What do you dislike about the product?
it constantly freezes or becomes unresponsive,in some cases info is not displayed correctly, limited control on the contact or aspecs of the call itself
What problems is the product solving and how is that benefiting you?
the problem of efficiency in the business because we can contact any customer or team in a much quicker way than with a regular contact equipment,it possible to measure different business metrics taking info directly from incontact
Recommendations to others considering the product:
dont hesitate to switch over nice incontact
Amazing and quick to learn how to use nothing complicated at all
What do you like best about the product?
Easy to use and love using it never a glitch or a issue
What do you dislike about the product?
This application is amazing nothing wrong with this application
What problems is the product solving and how is that benefiting you?
Getting in contact with people and getting work done fast
InContact requires additional features
What do you like best about the product?
Different dashboards can be created and agents can be grouped based on their skills. It is easy to change skills proficiency and to add/remove skills.
What do you dislike about the product?
We cannot change the status of agents and InContact should have an in-built jive like feature that allows agents to answer calls without having a hard phone or GoTo Jive installed separately. Sometimes the dashboards do not refresh by themselves.
What problems is the product solving and how is that benefiting you?
It helps us to manage the calls in queue and skill agents according to that
Recommendations to others considering the product:
It is very user-friendly and easy to navigate. Makes tracking agents and call flow easy
Naughty or NICE
What do you like best about the product?
I like the communication with their customer base. Involving their users in the design, and functionality of the tools and systems during development. The phone agent updates have been a nice improvement. They seem to happen often.
What do you dislike about the product?
I feel there can be simple changes within the system to allow for a more friendly user experience. More flexibility when managing your dashboard such as placement of metrics. The snapping of the metrics is difficult to deal with. Also allowing me to save the placement after logging off and back on.
What problems is the product solving and how is that benefiting you?
We are able to clearly watch and manage our team and their performance. Customization within certain respects for what options are available with setting up skills built for our needs.
An overall good solution for inbound phone and email contacts, clunky interface and mediocre uptime
What do you like best about the product?
Call features like number forwarding, holds, and transfers work well for the most part. It is easy to see what other agents are doing and communicate with them. From an administrative perspective, there is a lot of customization available for call and agent weighting. It is a mailable solution that can meet a wide variety of needs.
What do you dislike about the product?
The agent interface can be confusing and unresponsive at times. Getting a new user spun up on the product can take a long time depending on the company configuration. It seems that at least once a month, there is a service outage that affects our company.
What problems is the product solving and how is that benefiting you?
We are able to route calls and emails to the appropriate resource so issues are solved on first touch. The benefits are that our engineers are able to work on problems within their skillset and aren't spinning wheels on something that they are not equipped to handle. A major problem that has been solved is regional issues are now routed to a team member who is familiar with the inbound contact which is beneficial for both parties.
Recommendations to others considering the product:
The product is very mailable, but takes time to properly configure. Give a trial a chance to see if it is right for you first.
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