NICE CXone Mpower
NICEExternal reviews
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I think its a good program it is easy handle but sometimes ir gor stocked an have to closed
What do you like best about the product?
The mos helpful is the optios that we got the diferent status and cam make calls easy and also saves the numbers and info
What do you dislike about the product?
It got disconected a lot of time during the day and we got to be careful about that
What problems is the product solving and how is that benefiting you?
That is easy to handle its helpful that saves numbers an info numbers froms previews calls that are really important due that we need to make call backs
Recommendations to others considering the product:
Try to know the system so will be easy to handle
User Friendly and Easy to Use
What do you like best about the product?
WHat I find most helpful with InContact is that to navigate through the drop downs with designated portions for time keeping with my employer has always been a breeze and to be able to take calls with them either through my PC or fowarded to my cell its a simple process and I don't even need to download any back up programs to support it with my phone.
What do you dislike about the product?
It's rare that it ever occurs but there have been occasional issues where even with an ethernet connection sometimes the calls can be fuzzy but the issues are far and few inbetween.
What problems is the product solving and how is that benefiting you?
NICE helps eliminate any secondary time keeping programs and helps keep me from cluttering my pc system with unnecessary programs. IT also helps communicate remotely as far as my status is with work so that way there is a log of my activity while working remotely.
Recommendations to others considering the product:
This is great for keeping track of staff members especially in a high volume or work from home setting, also great for time keeping as it logs each sign in/out, as well as status such as scheduled/unscheduled breaks, training, meetings etc.
Good tool to take inbound calls
What do you like best about the product?
It is very simple to use and very simple to log in
What do you dislike about the product?
The agent leg disconnects very often and you have to reopen
What problems is the product solving and how is that benefiting you?
Taking inbound calls from our cx and making outbound to solve issues
Recommendations to others considering the product:
Try it out
Love this user friendly platform! Incredibly easy to navigate!
What do you like best about the product?
How user friendly it is. It was extremely easy to learn how to use!
What do you dislike about the product?
Random error messages that pop of from time to time
What problems is the product solving and how is that benefiting you?
Customer Service, being able to connect so easily with minimal issues.
IT's a good app
What do you like best about the product?
In general it is very useful for this area of work, it helps you easily communicate and assist people in need. It is very fast and easy to use
What do you dislike about the product?
Sometimes the leg disconnects constantly
What problems is the product solving and how is that benefiting you?
It is useful to help customers solve their issues with their products.
It is fast and easy to use
It is fast and easy to use
Recommendations to others considering the product:
It's a great app, very useful
Nice is nice
What do you like best about the product?
I like how I'm able to see the queue and the reporting.
I like to see how many clients are in queue. It gives us transparency into how busy we are and helps us deal with time management better. It also gives us a sense of how people are using their time.
I like how I can also stack codes. Usually after each call I only get a short time to log notes and do after call work but by being able to stack right after my after call work is done then I get rtransitioned seamlessly to get more after call time to do follow ups, etc. This way I'm not as rush ed and I can also catch my breath between calls.
I also like the built in report on the Incontact Salesforce thingy where I can track how I spent my day so I can be aware if I'm hitting my productivity numbers. I also like how I can see how many calls I took compared to the team. That really motivates me.
I like to see how many clients are in queue. It gives us transparency into how busy we are and helps us deal with time management better. It also gives us a sense of how people are using their time.
I like how I can also stack codes. Usually after each call I only get a short time to log notes and do after call work but by being able to stack right after my after call work is done then I get rtransitioned seamlessly to get more after call time to do follow ups, etc. This way I'm not as rush ed and I can also catch my breath between calls.
I also like the built in report on the Incontact Salesforce thingy where I can track how I spent my day so I can be aware if I'm hitting my productivity numbers. I also like how I can see how many calls I took compared to the team. That really motivates me.
What do you dislike about the product?
Sometimes, it freezes up and then I can't change my status. This means I may get a call right after I'm done with one. Or it may mean I may not be able to go to a meeting on time because another call just comes right through.
We also had some issues in department of refused calls and dropped call and dead air. howver the goo thing is each time we had this issue incontact was very quick to fix it.
We also had some issues in department of refused calls and dropped call and dead air. howver the goo thing is each time we had this issue incontact was very quick to fix it.
What problems is the product solving and how is that benefiting you?
I was able to do with time management. Like I can see what percent of day i was availabe vs busy. I also was able to see how many calls i took per day vs team so it makes me more motivated
also everyone ahve transpency to see calls in queue so you know when to put head down and take more calls
I also like how I can see what status someone else is in so it gives us more transperancy and we can also see who is next for a call. All very coo features.
It also allows our time managment team to know when to shift people.I also like how it measures our average speed of answer % so it motivates us.
It also allow us measure caller sentiment . It is so good.
also everyone ahve transpency to see calls in queue so you know when to put head down and take more calls
I also like how I can see what status someone else is in so it gives us more transperancy and we can also see who is next for a call. All very coo features.
It also allows our time managment team to know when to shift people.I also like how it measures our average speed of answer % so it motivates us.
It also allow us measure caller sentiment . It is so good.
Recommendations to others considering the product:
great love it. make sure good internet connection
Togetherness
What do you like best about the product?
You can see everyone's status of a call.
What do you dislike about the product?
Sometimes the call will reject you, meaning you will need to re-login.
What problems is the product solving and how is that benefiting you?
I'm able to transfer a call to someone even if they want to wait on hold. The call will be there waiting in que once they complete the current call.
Recommendations to others considering the product:
Must have good internet signal.
Worked with incontact for over 5 years
What do you like best about the product?
It is user friendly, the sections are easy to understand
What do you dislike about the product?
the constant lag, the feedback option seems to not help much
What problems is the product solving and how is that benefiting you?
All in one control of call monitoring
Recommendations to others considering the product:
its easy to give live coaching for agents.
inContact Review
What do you like best about the product?
The inContact system is very robust in what can be designed for all your contact flow structure. The WFM system is wonderful.
What do you dislike about the product?
The platform does not look to be on the cutting edge of technology.
What problems is the product solving and how is that benefiting you?
We utilize the inContact platform to manage our contact center.
Recommendations to others considering the product:
You can't go wrong with inContact
Connect as One
What do you like best about the product?
I love the features and functionalities. It works best with my RCV and is very User Friendly.
What do you dislike about the product?
Incontact doesn`t have much issue, it really depends on the stability of the internet connection.
What problems is the product solving and how is that benefiting you?
Normally the problem is when the connection is unstable, Log in - Log out after fixing the internet connection works.
Recommendations to others considering the product:
NA
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