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Teamlead review
What do you like best about the product?
New search option and call monitoring, very user friendly and efficient
What do you dislike about the product?
reporting details, more options to make reporting my own
What problems is the product solving and how is that benefiting you?
Efficiency to monitor our agents, live feed monitoring very beneficial
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A NIFTY Platform
What do you like best about the product?
The interface is easy to use. Every option is clear and at your fingertips. My favorite part is that it's fast! Customer service and tech always reply right away.
What do you dislike about the product?
In Agent Reports, the "Custom" day tab where you select a certain amount of days to see your calls doesn't work. Dislike how you can't press enter after typing in a phone number to immediately place a call.
What problems is the product solving and how is that benefiting you?
This is definitely my favorite platform, as someone with multiple years of sales experience. I am finding that it's a breeze to track calls as well as tracking how engaged I am throughout the day with my productivity.
Recommendations to others considering the product:
Look no further. This is the premier stop for all things phone and tracking related. The pros far outweigh the cons, and the cons are extremely easy to fix. I am very pleased with this platform and use it daily to meet each of my sales needs.
Easy to Use
What do you like best about the product?
overall the quality of the system, the sound, and easy to use. We had another service. However, there was always dificulties
What do you dislike about the product?
There is not very much to discuss regarding the difficulties of the product
What problems is the product solving and how is that benefiting you?
there is always support
I like to have contact with this platform and its very useful for follow up metrics
What do you like best about the product?
I can do the reporting in calls and monitor the team
What do you dislike about the product?
It doesnt allow to make calls and transfers
What problems is the product solving and how is that benefiting you?
When trying to make international calls I cant transfer
Recommendations to others considering the product:
Nice inContact is a platform that allows you to know and measure metrics to monitor the performance of the team, in the same way it helps to have communication with different parts of the world with a high quality level
Nice In Contact is an amazing user-friendly software softphone application!
What do you like best about the product?
Our Company has utilized Nice In Contact upon the Covid pandemic for employees to work from home to contact our clients at home.
What do you dislike about the product?
We actually like everyting about Nice In Contact
What problems is the product solving and how is that benefiting you?
And company-wide we utilize the features of my zone, my schedule, time-off request, evaluations, shift bidding and coaching!
Recommendations to others considering the product:
Nice In Contact works well and we highly recommended it to all Companies and Organizations!
Not a bad program, some bugs occasionally but who doesn't have bugs?
What do you like best about the product?
User interface is simple, design is easy on the eyes
What do you dislike about the product?
Message board information disappears as soon as I click on it
What problems is the product solving and how is that benefiting you?
Message board information disappears as soon as I click on it, calls drop, bad connections occasionally. Benefits are company wide.
Recommendations to others considering the product:
You can change the ringtone, never forget that.
Efficient and bugless.
What do you like best about the product?
It's smooth functionality, doesn't slow down much at all.
What do you dislike about the product?
Lack of unavailable options. Very limited on personal use needs.
What problems is the product solving and how is that benefiting you?
Pretty much any problem has been solved by logging out then relogging in. Once had to have a supe log me out because of double login.
Recommendations to others considering the product:
best way to view queue is to click new and select your department :)
Good Idea but not well executed.
What do you like best about the product?
I like being able to create different queues for when calls come in so they can be handled by the appropriate teams.
What do you dislike about the product?
The reporting section is a nightmare, adding new users is a pain and a hassle. The webpage doesn't work that well and the whole process is a bit convoluted when paired with Ring Central. Once its set up it is alright but the process of getting everything done right took forever and is not very user friendly.
What problems is the product solving and how is that benefiting you?
We use inContact to take phone calls for the entire firm nationally instead of having individual contacts in each location. This helps us because we can increase our response time while also creating a wide gap of coverage for all regions.
Security and synchronization which are both vital in the industry comes in handy.
What do you like best about the product?
You can literally load it in a snap. No more unnecessary waiting time once credentials are validated and making calls makes life really easy.
What do you dislike about the product?
Nothing so far as I have been comfortably using it.
What problems is the product solving and how is that benefiting you?
No more Avaya phone lines :D
Recommendations to others considering the product:
Space spavers because I no longer need the Avaya phone line - just have to use best of headset around.
It Works
What do you like best about the product?
I like that NICE pulls data from inContact for things like intraday numbers, real time adherence, etc. I also Like how easy it is to update user profiles and permissions, create and edit teams.
What do you dislike about the product?
I dislike how many issues agents have logging in. There's always a cookie issue, or password issue, or headset connectivity or browser compatibility issue to troubleshoot and it is very regular, which affects our numbers. Agents even use these issues as reasons to get over in some ways and that has a major impact collectively. Also, The reporting features need a lot of work. It is sometimes difficult or impossible to create reports with the data and options provided that are actually useful to our management staff.
What problems is the product solving and how is that benefiting you?
We are able to load calling lists, skilling lists, and to schedule and monitor agents effectively.
Recommendations to others considering the product:
Have someone take a great deal of time to show you everything you need to know about the software and how it works. It is extremely hard to figure it out as you go. We've had it for years and still don't know how to use all the features to our advantage.
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