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really great interface
What do you like best about the product?
The expedient login capability. The ease of going available to aux and back to available. The ease and comfort in managing between organizations with the omnichannel routing.
What do you dislike about the product?
I cannot readily say there are any features about NICE CXone that I dislike. It is a very simple and concise interface.
What problems is the product solving and how is that benefiting you?
The ease and comfort in maneuvering between omni channels makes the system a great time management investment
and definitely increases productivity and also is key in my business performing better
and definitely increases productivity and also is key in my business performing better
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CXone
What do you like best about the product?
simple and convienient. User friendly interface.
What do you dislike about the product?
Need to log in via office 365 and does not have standalone exe
What problems is the product solving and how is that benefiting you?
1 device for all
Recommendations to others considering the product:
Download and try out CXone
Nice and Comfortable
What do you like best about the product?
Comfortable system to develop ourself at working, everything is distributed perfectly so it's smooth and easy to use, not hard to find the tools and everything I need
What do you dislike about the product?
Sometimes it gets really slow or maybe crashes for a few minutes buts rarely happens which is positive and i wouldn't say it's that bad but sometimes you need to be quick.
What problems is the product solving and how is that benefiting you?
Providing every kind of service to give the best attention to members gets worth using NICE CXone because it also provides a lot more productivity and performance.
Nice Review
What do you like best about the product?
It is very easy to use. Especially since they have added the scheduling aspect to the system.
What do you dislike about the product?
Honestly the only thing i dont like is that some calls it takes a while for the information to pop up, so sometimes youre already talking to a client without having the name first
What problems is the product solving and how is that benefiting you?
The scheduling problems i was having have been solved. I can do it right on my computer without even having to place a client on hold
Great Product!
What do you like best about the product?
This product is intuitive and easy to maneuver
What do you dislike about the product?
sometimes it can time out and disconnect unexpectedly
What problems is the product solving and how is that benefiting you?
solving the issue of tracking adherence and usage of the product. It has the benefit of being easy to figure out and use
Good experience
What do you like best about the product?
Very user-friendly when you upload contacts.
What do you dislike about the product?
It does not normally saves the last page where you were working before.
What problems is the product solving and how is that benefiting you?
The scripting piece is easy and upload contacts even more.
Recommendations to others considering the product:
Give a try, it is easy to manage and beneficial for all levels in company.
Wonderful, when it works
What do you like best about the product?
I love the interface and how easy it is to use when it works.
What do you dislike about the product?
When the system doesn't work its a nightmare to try and fix. I often have issues using my microphone, logging in and calls dropping or being refused.
What problems is the product solving and how is that benefiting you?
i like having to accept the call. i also really like the choice of three ringtones. although more would hurt. I also love the fact that is auto-populates a call tracker for me
Very user friendly service. Would recomend!
What do you like best about the product?
The program is straightforward to learn, and I enjoy using it.
What do you dislike about the product?
I haven't had any problems with the program so far.
What problems is the product solving and how is that benefiting you?
This program helps me handle calls coming in and making calls to ensure I am able to help with my customers needs.
Limited experience thus far in NICE but all in all a great platform
What do you like best about the product?
I like the ease in finding the schedule for the day. It's also very helpful when putting PTO or time off. The simplicity and user-friendly dashboard have been key for me and my success.
What do you dislike about the product?
I think the platform has great functionality. However, the programming and user interface could use some updating to reflect a more modern look. The functionality is great, it can just use a modern touch and feel.
What problems is the product solving and how is that benefiting you?
I have worked on the membership service side for my company for over a year. It has always been difficult to schedule meetings, time off, etc. in the same place. To me, NICE solves these issues.
Recommendations to others considering the product:
I would reccomend folks demo the software before going in. The ease of onboarding is helpful for transitioning.
Simple and better than Avaya.
What do you like best about the product?
NICE CXone is an excellent tool every call center must have or implement for the agents; it is straightforward to use and easy to understand. It does not require multiple users and much information to connect with it. Plus, the amount of data that you can get from it is just great; you can track the status of the agent in real-time, get reports daily, and as well the functions that allow you to hear recorded calls and or hear live calls from the agents all in one excellent too, just amazing.
What do you dislike about the product?
The only thing that I can dislike about NICE CXone is the connectivity issues, it keeps on disconnecting the agent leg on the Max VCC tool now and then, but it is not a significant problem that will not allow you to complete your work.
What problems is the product solving and how is that benefiting you?
I usually use it to connect through Max VCC to take calls. Still, I also sometimes take care of a team, so I need to run some reports, hear live calls with the supervisor tool, and hear recorded calls from the ones that I can find from the many other reports you can find in the friendly Nice CXone interface. The real-time data you can get is perfect; you can identify many issues just from that.
Recommendations to others considering the product:
You should move to Nice CXone, it is a really good option to move and start using leaving old tools behind.
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