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Producing Productive Remote Work
What do you like best about the product?
Compiling data to report work rates. Easy to use.
What do you dislike about the product?
Required too many clicks to make outbound calls.
What problems is the product solving and how is that benefiting you?
To ensure remote workers remain productive through out their shifts and have data to utilize.
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Not meant for at home use
What do you like best about the product?
It's pretty easy to use. Any time there is an inbound call it connects to the information I need right away. I can also see which agents I can transfer calls to (which I have to do a lot) and I can transfer them quickly. It is a high volume call center, so we have to be quick with our calls.
What do you dislike about the product?
I haven't had too many issues with it. At first there was always logging out issues and it would constantly freeze. Dual calls (answering to calls at the same time) happened more so than I would like. The biggest part of my job is reviewing notes and with outbound calls, it doesn't always so it once I am connected to our customers. I am constantly having to look up the customer ID quickly which causes time issues with the call. Like I said, it is a high volume call center. I get paid based on the amount of customers I sign up. If there is even a slight issues, it can cost me major money sadly. Spam calls are such a big issue too, even when I make them and let someone know. It can be the same one sometimes. I don't think it's made for at home office work. I think we would need a more versatile product to continue working from home.
What problems is the product solving and how is that benefiting you?
We sign retainers for law firms. I really wish we could text out links to our customers. It would make things so much easier.
Recommendations to others considering the product:
more implementation of other softwares
Nice is a good system however it tends to glitch a lot and have issues
What do you like best about the product?
the ease of use. It is user friendly. I don't have issues navigating it
What do you dislike about the product?
The fact that it tends to have glitches. I twill assigning two cases a lot and my phone has a hard time ringing from the NICE widget
What problems is the product solving and how is that benefiting you?
Tech support. Benefit it is it is easy to go from one contact to the next
Recommendations to others considering the product:
N/A
Review for the average user
What do you like best about the product?
The dashboard's ease of use and how easy it is to access on the desktop.
What do you dislike about the product?
The app does seem to crash a lot, and with longer periods of inactivity, you constantly receive an error message letting you know that you have been re-connected to the network.
What problems is the product solving and how is that benefiting you?
I have not submitted any tickets with NICE.
Great way to answer multiple queues
What do you like best about the product?
stable. Great sound quality. Good integrated AI robosecretary.
What do you dislike about the product?
can occasionally take multiple tries to login successfully.
What problems is the product solving and how is that benefiting you?
employees have multiple skills and are licensed in multiple states. Maybe licensed to talk to this customer to buy this year, but not for next year. InContact handles super-complex routing reqs.
has a good service and always working perfectly
What do you like best about the product?
that you never have issues always have a good service with every call
What do you dislike about the product?
theres not much to dislike you always work normal the only issues you have its when your internet its weak
What problems is the product solving and how is that benefiting you?
allways bring to customers a good service
Recommendations to others considering the product:
good app to call centers
Great solution for remote workers that are needing to make calls both inbound and outbound.
What do you like best about the product?
Using InContact allows us to provide a universal call back number on caller ids for our clients as we work remotely at this time. This allows us to use our personal phones without creating security issues with releasing our personal numbers to clients. You are also able to look back at the call log / history of calls that you have made to help keep track of which clients you called at what time. This feature is super important when making high volumes of calls each day and needing to track when you should attempt to call a client back.
What do you dislike about the product?
Nothing so far, the system is easy to use and makes it easy to redial a recent number if needed. The system is super easy to use and very intuitive, not much of a learning curve if any at all, when it comes to learning how to use the InContact system.
What problems is the product solving and how is that benefiting you?
Using InContact allows us to use our personal phones without having them show up as our number or as a blocked ID. The blocked id resulted in many missed calls for our clients as they did not want to answer a blocked number or did not want to provide information to someone calling from a secured line. InContact has changed the productiveness of our team by allowing us to reach our clients quickly and confidentially.
Recommendations to others considering the product:
This is a great service to provide reassurance to clients that the remote workers calling, are with your company.
NICE
What do you like best about the product?
It's easily adaptable to the headset audio (any type) and easily used with Bluetooth.
What do you dislike about the product?
Sometimes there is a lag of calling out but that's an issue easily fixable.
What problems is the product solving and how is that benefiting you?
Calls to payers are clearer and transfer calls more efficiently.
Amazing all in one tool
What do you like best about the product?
I like that I can access my schedule, call stats, time off, and call reviews through the platform. It streamlines multiple apps into one for me and compiles data into one place making it easier for me to check quickly in between other work day activities. The platform simplifies my schedule and time off options into a user friendly and easy to understand resource. I would be lost without it and use it many times each day. The reminders for breaks, lunches and meetings are extremely helpful and keep me on target and in adherence.
What do you dislike about the product?
I would like even more features, breakdowns for types of calls and more intelligent reporting would be helpful, but not necessary.
What problems is the product solving and how is that benefiting you?
With Nice inContact I am less often missing scheduled breaks and lunches and making it to more meetings on time. I am able to plan ahead and see at a glance the entire year of planned vacation time and easily adjust my time off when things change. I'm also able to monitor my performance and statistical call information in real time throughout the day, thus keeping me aware of target performance goals and ensuring that I am meeting them.
Very likely.
What do you like best about the product?
Its easy to use. I think the platform is really well designed and its made for people that dont have much knowledge in using a PC that often.
What do you dislike about the product?
May have alot of learning skill at first. But overall once you try the program and see that its actually much easier to use than other programs, you get used to it really quick, i would say that the only thing that i dislike is when you start there could be some issues understanding what does what.
What problems is the product solving and how is that benefiting you?
Main problems i am solving are easy use, and easy interface. Also the easy interface makes resolving problems a lot faster, since the nice program works really well.
Recommendations to others considering the product:
Nice seems a lot at first to use, but its really quick to pick up the pace and see exactly what nice can do to ease the pain of going through applications that make it complicated to use, Nice is one of a kind since the experience is really smooth overall.
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