NICE CXone Mpower
NICEExternal reviews
1,714 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Overall positive
What do you like best about the product?
The user experience is straightforward and clean.
What do you dislike about the product?
Sometimes it can be inconvenient, but overall it's not really an issue.
What problems is the product solving and how is that benefiting you?
Contacting and receiving calls from customers is consistently made more feasible and possible via the solutions provided through this service to us.
Very easy and simple to use, although sometimes malfunctions.
What do you like best about the product?
I like the simplicity of the website and its quickness.
What do you dislike about the product?
Sometimes it disconnects, but also, a widget would be NICE!
What problems is the product solving and how is that benefiting you?
None, its just a tool we user to track our time.
Recommendations to others considering the product:
None
NICE is very convenient
What do you like best about the product?
I like best being able to have it all available on my desktop screen and can manuever quicker
What do you dislike about the product?
I didn't like the glitches when I wasn't able to get in sometimes or it would freeze or drop my calls.
What problems is the product solving and how is that benefiting you?
how to call internal numbers or tracking them down, being able to have access on information on who the caller is
Recommendations to others considering the product:
Make sure when using nice to always click to hang up a couple of times to release call.
GREAT SOFTWARE, Makes Workflow so much easier than most.
What do you like best about the product?
I love the clarity of calls and the features it offers. I can check my productivity quickly and on-the-go.
What do you dislike about the product?
Not being able to check my full call history log or report for customer's i've previously dialed that day.
What problems is the product solving and how is that benefiting you?
Constant connection with clients, mostly phone calls. I work in an outbound call center environment, so this software makes it easy to contact our customers.
Recommendations to others considering the product:
Its so easy!
NICE InContact has a lot of neat features and a lot of possibilities but it tends to crash a lot
What do you like best about the product?
Because of InContact our company was able to work remotely, all types of report able to be pulled and AI feature
What do you dislike about the product?
It logs me off very frequently under an hour, it's annoying when I am trying to monitor a call but I can't because I need to log back in. The system crashes a lot and some of the reporting does not add up comparing to other reports.
What problems is the product solving and how is that benefiting you?
Reporting
Recommendations to others considering the product:
None
One of the best CRM systems that I have used because of the ease and simplistic features.
What do you like best about the product?
The easy to operate format is great for everyday
What do you dislike about the product?
The stronger the wifi the stronger the connection
What problems is the product solving and how is that benefiting you?
I have control over the dialing which makes the task of contacting a person very quick.
Recommendations to others considering the product:
have good wifi connection
INCONTACT FOR THE MOST PART WORKS PRETTY GOOD
What do you like best about the product?
I can connect without a landline or a physical phone using a softphone.
What do you dislike about the product?
Every once in while, it has a problem trying to dial out, not sure if it is our program or the connection between MAXX and Landscape, our CRM and database to call out and receive inbound calls.
What problems is the product solving and how is that benefiting you?
It helps my be able to do business without a landline and is pretty simple,. For the most part works really well.
Efficient communication tool
What do you like best about the product?
Calls are recorded and monitored and it allows you take telephonic signature.
What do you dislike about the product?
I do not like the occasional glitches. Sometimes it takes up your whole computer screen and multi-tasking could be difficult.
What problems is the product solving and how is that benefiting you?
Being able to take sworn statements over the phone facilitates the process quickly.
Clear voices, easy to more around, fast turnaround of calls
What do you like best about the product?
Finding people quickly and transferring is great. Clear Voices.
What do you dislike about the product?
That they have it set to stay in Aux not cut it off after 4 min of aux to finish your notes
What problems is the product solving and how is that benefiting you?
CPC very clear precise voices putting on hold transfers well
This program is easy to learn and use.
What do you like best about the product?
This program is very easy to navigate and making calls from a desk top is very convenient. You can also redial the last phone number you called and view hold times.
What do you dislike about the product?
sometime the program is slow but the creators are quick to fix any problems.
What problems is the product solving and how is that benefiting you?
its easy to log in and out and you can see how much impact you have on your team.
Recommendations to others considering the product:
its just a great service
showing 1,121 - 1,130