NICE CXone Mpower
NICEExternal reviews
1,714 reviews
from
and
External reviews are not included in the AWS star rating for the product.
My review and daily use of NICE inContact, over 40 hrs a week using the platform
What do you like best about the product?
What I like the best about NICE is the ability to have the entire team skills force connected, and being able to reach out and call them with the click of a button using the MAX feature. We have our entire team on board with NICE, from the customer service, tech, finance, marketing and other important company depts online and active. With out the NICE platform I would say it would be difficult to keep track of who is available for a call or not. The feature of being able to set a status is very convenient for our team.
What do you dislike about the product?
NICE does so many things and features great! However, the load out timer due to inactivity may sometimes run out fast and logs me out while I am still active which is the only bad thing about the platform. Other then that all the features on NICE run smoothly, I am able to call and schedule meetings pretty efficiently.
What problems is the product solving and how is that benefiting you?
I solve many problems with NICE, my most popular use for the platform would be scheduling calls with my team to have funds collected from a clients account.The benefits I have realized while using NICE is being able to multi task efficiently, since NICE is open in one window I am able to uses other windows to get the job done while talking to a teammate over MAX. This function is very important as it makes our company run faster and in return deliver faster results to our many clients.
In Contact is a pretty good system
What do you like best about the product?
I like clean layout. Everything is well organized and easy to find. I would also say that at the office, incontact is very fast and responsive. I've never had any issues with the system. Overall the most helpful thing is the callback feature and how each call is automatically sent to you when you're in available. Its amazing!
What do you dislike about the product?
The only con is that it is hard to listen to your QA's without it opening too many pages. I wish it would be a bit more compatible with other web browsers. Sometime the agent crashed as well so you'll have to have a team lead log you out of the system. That can sometimes affect your adherence in a negative way. Last thing is that its hard to view your pie chart since its sometimes hard to find your name on the agent list. Overall if those few things could be corrected id say it would definitely help the internal processes for the agent.
What problems is the product solving and how is that benefiting you?
Incontact is helping solve the issue of call backs. Because of its automatic call backs being inbound and outbound, it stops us from having to call people back manually. This definitely is a feature that keeps Arbonne customer service very responsive. One benefit I've realized is that the customers really like when they receive a call back. They don't know that incontact is the system that automatically calls them back for us!
Recommendations to others considering the product:
I recommend clicking around to become familiar with the software. Give it a chance!
Awesome product
What do you like best about the product?
The queues are very helpful and self explanatory. Even a layman can understand Nic Incontact.
What do you dislike about the product?
There is no option of mirroring one agent to another
What problems is the product solving and how is that benefiting you?
Very easy when it comes to making dashboards, prepare leadership level reports.
I like how there is so many option to customize every report and make a new product any time you wat out of it.
I like how there is so many option to customize every report and make a new product any time you wat out of it.
Recommendations to others considering the product:
It's a great tool. Go for it and you will not regret your decision.
Easy & friendly user
What do you like best about the product?
I like that I can do reporting on calls & review issues based on metrics. As well
What do you dislike about the product?
Does not work good with bad internet connection. I don't have a good internet connection sometimes
What problems is the product solving and how is that benefiting you?
I have a better interaction with transferring the calls to another person as I
Great phone service
What do you like best about the product?
The service is clear and dependable and works 99.9% of the time
What do you dislike about the product?
I don't have any negative comments to offer on the service
What problems is the product solving and how is that benefiting you?
I am able to contact my customers regarding their service call requests. Great, clear and dependable voice service
Recommendations to others considering the product:
Great web based phone service
very easy
What do you like best about the product?
being able to see everything that my employees do
What do you dislike about the product?
there isn't anything that i actually dislike
What problems is the product solving and how is that benefiting you?
I am able to see all of my employees
Recommendations to others considering the product:
I actually dont have any recommendations at this time. Nice is really good to use
Excellent sound and features
What do you like best about the product?
The availability to see the callers number and waiting time on the telephone line.
What do you dislike about the product?
Not having enough time to prepare for the call as it goes through unexpectedly and very quickly.
What problems is the product solving and how is that benefiting you?
I am able to give live updates and take data over the helpline system in place for 15 hours per day.
I USE NICE INCONTACT DAILY FROM 6:55-3:25
What do you like best about the product?
THE MOST HELPFUL FEATURE ABOUT USING THE APP IS THAT IT IS VERY EASY TO LOG IN.
What do you dislike about the product?
THE DOWNSIDE ABOUT USING INCONTACT...SOMETIMES THE SYSTEM GOES DOWN & CALLS GET CUT OFF, WHEN IT DOES IT IS ALWAYS REPAIRED IN A TIMELY MANNER. IN ORDER FOR US TO CONTINUE TO ANSWER CALLS.
What problems is the product solving and how is that benefiting you?
THEY ASSIST WHENEVER THE SYSTEM IS NOT WORKING.
Recommendations to others considering the product:
USE INCONTACT AS A TRIAL RUN & YOU WILL SEE FOR YOURSELF HOW EASY IT IS TO USE ON A DAILY BASIS
SR. Pt Access Representative
What do you like best about the product?
Amazing sound, navigates well. Best service i have used
What do you dislike about the product?
When the system crashes and your on a call. Rarely happens though
What problems is the product solving and how is that benefiting you?
being able to work from home due to covid. Saved me since i needed to work making calls all day
Love this, great platform to work on!!!
What do you like best about the product?
Smooth experience, I recommend this 100%. What I enjoy the most is the simplicity. Organizing my tasks, appointments, and calling experience makes working great!!
What do you dislike about the product?
Not much I can say about disliking anything about NICE. But notifications on missed calls should be something that should stay longer on the menu instead of not being able to click on the number to call back.
What problems is the product solving and how is that benefiting you?
Staying committed to my appointments and scheduled calls has never been easier. Everything from transferring calls to having conference calls are easy to do and learn.
Recommendations to others considering the product:
If you are looking for the solution to you telecommunications software/platform, NICE inContact is the best.
showing 1,171 - 1,180