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Simple and better than Avaya.
What do you like best about the product?
NICE CXone is an excellent tool every call center must have or implement for the agents; it is straightforward to use and easy to understand. It does not require multiple users and much information to connect with it. Plus, the amount of data that you can get from it is just great; you can track the status of the agent in real-time, get reports daily, and as well the functions that allow you to hear recorded calls and or hear live calls from the agents all in one excellent too, just amazing.
What do you dislike about the product?
The only thing that I can dislike about NICE CXone is the connectivity issues, it keeps on disconnecting the agent leg on the Max VCC tool now and then, but it is not a significant problem that will not allow you to complete your work.
What problems is the product solving and how is that benefiting you?
I usually use it to connect through Max VCC to take calls. Still, I also sometimes take care of a team, so I need to run some reports, hear live calls with the supervisor tool, and hear recorded calls from the ones that I can find from the many other reports you can find in the friendly Nice CXone interface. The real-time data you can get is perfect; you can identify many issues just from that.
Recommendations to others considering the product:
You should move to Nice CXone, it is a really good option to move and start using leaving old tools behind.
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Easy to use!
What do you like best about the product?
I love how easy NICE is to use and how helpful it is. It really makes my job so much easier.
What do you dislike about the product?
I have yet to find anything that I dislike!
What problems is the product solving and how is that benefiting you?
I am able to log in and use my softphone, I can see and listen to my calls, which allows me to go back later and match a call with a case.
Recommendations to others considering the product:
I highly recommend CXone! It makes my job easier and will yours too!
nice
What do you like best about the product?
easy to use, very comfortable tool i will extremely recommend
What do you dislike about the product?
The system makes it very difficult to recover passwords if you don't have access to your email.
What problems is the product solving and how is that benefiting you?
Benefits are great. you can monitor your numbers and improve
Recommendations to others considering the product:
Enjoy!!
Perfect tool to work in corporate
What do you like best about the product?
PERFECT SYNCHRONIZATION
There is no time lapse while working on Nice-in contact. The sync between the keyboard and the screen works perfectly.
The other tool which I used to work on earlier on was having a time-lapse it was very inconvenient to work
There is no time lapse while working on Nice-in contact. The sync between the keyboard and the screen works perfectly.
The other tool which I used to work on earlier on was having a time-lapse it was very inconvenient to work
What do you dislike about the product?
The tab of VCC Nice in contact MAX does not stick on the screen, and agents get chat refused while working.
That should be stick to the screen as a sticky note
That should be stick to the screen as a sticky note
What problems is the product solving and how is that benefiting you?
With NICE CX one, we handle chat, which resolves customers' concerns and helps them get a satisfactory resolution for an Ecommerce company.
Absolutely!! Our business is doing wonders in the field with the help of NICE CX one
Absolutely!! Our business is doing wonders in the field with the help of NICE CX one
Recommendations to others considering the product:
It's a beautiful tool to use in the corporate field. It increases the productivity of the work and gives a clear picture of the people working
Easy to monitor real-time transactions, keep track of all the chats taken by the agents, also capture the real-time login data, which is very helpful
to track all the details in a very timely manner.
Easy to monitor real-time transactions, keep track of all the chats taken by the agents, also capture the real-time login data, which is very helpful
to track all the details in a very timely manner.
Great UI
What do you like best about the product?
I like that all the tabs are easily accessible on the left-hand side. You can navigate through each piece of the software without getting too lost or jumbled up.
What do you dislike about the product?
Sometimes the runtime on the software can give me issues. At times, it can take too long to load when you try to navigate from tab to tab too quickly. This can be improved.
What problems is the product solving and how is that benefiting you?
I am solving internal bug and user error issues within my company. I enjoy how calls are being recorded at times, so you can easily go back and refer to it. Great tool to use.
NICE CXone has been great! I use it daily and have had no issues at all, would definitly recommend.
What do you like best about the product?
I love the call tracking feature so I can keep track of my calls that day.
What do you dislike about the product?
It does not track incoming calls, that is the only thing I would change
What problems is the product solving and how is that benefiting you?
It is an easy way to measure our metrics!
Nice review
What do you like best about the product?
The system is self is organized, and you can easily access everything needed, I use this program at work ,and every time I get it set up, I haven't had any trouble with it.
What do you dislike about the product?
not really anything I dislike, everything seems to work well, It does not give me any problems when needing to use nice, I would only recommend to keep in update with the system so that it does not have any further bugs and it keeps working well the way it is now.
What problems is the product solving and how is that benefiting you?
I mentioned that I use NICE in my work area for phone calls, I have noticed that trouble shooting or restarting the program when I am having problems works well because it does not take me long to trouble shoot it when it is down or it freezes, it jump starts quick.
Love the system
What do you like best about the product?
It's simplistic, highly easy to navigate.
What do you dislike about the product?
I only dislike when i get booted out of it at random.
What problems is the product solving and how is that benefiting you?
It makes our job so much easier than going through having to root out calls ourselves
Good, but could be better
What do you like best about the product?
Aux codes and seeing how long I've been on break.
What do you dislike about the product?
I have to open CX one and then Salesforce to sign in. Sometimes I'm logged out for no reason and can't just log back in on my aux code. I have to go back to reopen CX one and then salesforce again. It should be one easy workflow instead of two.
What problems is the product solving and how is that benefiting you?
Sometimes, I'm logged out for no reason. I benefit from seeing how long I've been on a particular aux.
Recommendations to others considering the product:
Pay attention to your aux code
Better than Average Contact Center
What do you like best about the product?
There is easy access to skilling and dashboard creation.
What do you dislike about the product?
Reporting could be improved as it is not intuitive.
What problems is the product solving and how is that benefiting you?
Easy skilling of agents to divert calls to the appropriate people.
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