NICE CXone Mpower
NICEExternal reviews
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LiveVox long time User/Admin/Advocate
What do you like best about the product?
Client Service has been getting better and better each year. In addition to improving their service, they've gotten better at listening to their user's ideas for new releases and enhancements.
What do you dislike about the product?
Sometimes the new releases feel like they're a bit "lite" on new features and enhancements. Also, some of the integrations they've done on recent partners or acquisitions seem to have taken a long time.
What problems is the product solving and how is that benefiting you?
LiveVox is our omnichannel contact strategy platform. We've gone from many diverant systems, to a one-platform, multi-channel (omni really) system that's integrated into our platforms to give us a "one view" of our customers.
Best Contact Center Software I've ever used!
What do you like best about the product?
Livevox is a user-friendly platform, I have worked for call centers for over 20 years and gone through several transitions from one platform to the next. I have to say that Livevox continues to exceed my expectations for providing a consistent, reliable and personalized experience.
What do you dislike about the product?
There is not a single downside to using Livevox, in my role, the software meets my expectations and my company's expectations.
What problems is the product solving and how is that benefiting you?
From my role in compliance, Livevox has created solutions to meet the increasing regulatory requirements for financial services providers. From Regulation F to call recording/data used in legal proceedings, they have helped me solve countless issues I simply would not have solved without using their technology and resources.
Fantastic Outbound Capabilities w/ Emerging Inbound Potential
What do you like best about the product?
LiveVox offers best-of-breed outbound capabilities that lend themselves well to any outbound environment. How they support outbound is truly unique, and any business that has a vested interest in rules management, compliance, or efficacy of outbound campaigns would see a significant return whilst leveraging LiveVox for their outbound efforts.
Their implementation team is fantastic, and we truly feel we have found a partner in LiveVox. They also offer competitive omnichannel capabilities that are all packaged into an easily navigated interface ultimately creating a very seamless user experience for non-voice agents.
Their implementation team is fantastic, and we truly feel we have found a partner in LiveVox. They also offer competitive omnichannel capabilities that are all packaged into an easily navigated interface ultimately creating a very seamless user experience for non-voice agents.
What do you dislike about the product?
LiveVox is actively addressing some product gaps that exist between competing telephony solutions that specialize in inbound. How skill-based routing is managed leaves much to be desired, and a few other more convoluted situations leave a likely fair impression which is; LiveVox has a lot of progress to make before they can meaningfully compete with other solutions that offer more robust out-of-the-box inbound capabilities.
What problems is the product solving and how is that benefiting you?
Our organization has been overburdened with regulation that prevents us from seeing the kind of outbound efficiencies we would prefer. LiveVox's unique dialing capabilities & robust reporting are enabling efficiencies not seen since the introduction of TCPA, and that has certainly been exciting.
Recommendations to others considering the product:
Be certain to validate LiveVox is capable of meeting your inbound call requirements, if applicable.
Communication and analytics made easy
What do you like best about the product?
System stability, ease of use and accuracy of reports.
What do you dislike about the product?
Slightly overpriced in comparison to other vendors
What problems is the product solving and how is that benefiting you?
Auto Dialer uses for collections call campaigns has increased business efforts in contacting customers.
Recommendations to others considering the product:
Better products cost more money, if you subscribe to another company you may save money in the beginning, but you will end up paying for it in the long run.
InContact Review
What do you like best about the product?
Nice is the best when it comes to getting inbound calls and transferring calls.
What do you dislike about the product?
The downside with Nice is you usually get this static line with the other party on the line
What problems is the product solving and how is that benefiting you?
I'm getting calls from customers with their concern. I realize such software is needed.
Recommendations to others considering the product:
To review how the software works and how easy it is to utilize.
Excellent functionality
What do you like best about the product?
Omni channel communications allows flexibility in a challenging landscape
What do you dislike about the product?
Not much to dislike, customer service is exceptional.
What problems is the product solving and how is that benefiting you?
TCPA and REGF compliance are automated
Livevox is one of the best CC platform, built on strong foundation with collections expertise.
What do you like best about the product?
Advance in collection compliance, easy to operate and manage.
What do you dislike about the product?
CC features/functions are fragmented, need strong integration and are delivered via a common platform/user interface.
What problems is the product solving and how is that benefiting you?
collection compliance, TCPA dialing, payment IVR and integrated ACD and dialer functions to deliver complex CC and collections business operations.
Recommendations to others considering the product:
Livevox, a trusted partner with strong consultants & technical team solve complex solutions.
great service
What do you like best about the product?
Ease of reporting with the new b/i tool.
What do you dislike about the product?
Wish reports in the cdr were more customizable.
What problems is the product solving and how is that benefiting you?
Getting increased call volume beyond what a normal rep can accomplish manually.
LiveVox Jeff
What do you like best about the product?
Agents are able to process calls quickly. Reports are easy to create. Compliance comfort level is very satifyin
What do you dislike about the product?
Not able to use Computer to make calls, we continue to use Desk Phone to make calls.
What problems is the product solving and how is that benefiting you?
New Regulations are easy to manage. SIQ very helpful with identifying possible issues.
A Very Comprehensive tool
What do you like best about the product?
Feature-packed for varied use cases. Keeps up with regulatory changes.
What do you dislike about the product?
Ease of use of advanced features and detailed release notes for advanced features.
What problems is the product solving and how is that benefiting you?
Efficiency, Compliance.
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