NICE CXone Mpower
NICEExternal reviews
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Fantastic Outbound Capabilities w/ Emerging Inbound Potential
What do you like best about the product?
LiveVox offers best-of-breed outbound capabilities that lend themselves well to any outbound environment. How they support outbound is truly unique, and any business that has a vested interest in rules management, compliance, or efficacy of outbound campaigns would see a significant return whilst leveraging LiveVox for their outbound efforts.
Their implementation team is fantastic, and we truly feel we have found a partner in LiveVox. They also offer competitive omnichannel capabilities that are all packaged into an easily navigated interface ultimately creating a very seamless user experience for non-voice agents.
Their implementation team is fantastic, and we truly feel we have found a partner in LiveVox. They also offer competitive omnichannel capabilities that are all packaged into an easily navigated interface ultimately creating a very seamless user experience for non-voice agents.
What do you dislike about the product?
LiveVox is actively addressing some product gaps that exist between competing telephony solutions that specialize in inbound. How skill-based routing is managed leaves much to be desired, and a few other more convoluted situations leave a likely fair impression which is; LiveVox has a lot of progress to make before they can meaningfully compete with other solutions that offer more robust out-of-the-box inbound capabilities.
What problems is the product solving and how is that benefiting you?
Our organization has been overburdened with regulation that prevents us from seeing the kind of outbound efficiencies we would prefer. LiveVox's unique dialing capabilities & robust reporting are enabling efficiencies not seen since the introduction of TCPA, and that has certainly been exciting.
Recommendations to others considering the product:
Be certain to validate LiveVox is capable of meeting your inbound call requirements, if applicable.
Communication and analytics made easy
What do you like best about the product?
System stability, ease of use and accuracy of reports.
What do you dislike about the product?
Slightly overpriced in comparison to other vendors
What problems is the product solving and how is that benefiting you?
Auto Dialer uses for collections call campaigns has increased business efforts in contacting customers.
Recommendations to others considering the product:
Better products cost more money, if you subscribe to another company you may save money in the beginning, but you will end up paying for it in the long run.
InContact Review
What do you like best about the product?
Nice is the best when it comes to getting inbound calls and transferring calls.
What do you dislike about the product?
The downside with Nice is you usually get this static line with the other party on the line
What problems is the product solving and how is that benefiting you?
I'm getting calls from customers with their concern. I realize such software is needed.
Recommendations to others considering the product:
To review how the software works and how easy it is to utilize.
Excellent functionality
What do you like best about the product?
Omni channel communications allows flexibility in a challenging landscape
What do you dislike about the product?
Not much to dislike, customer service is exceptional.
What problems is the product solving and how is that benefiting you?
TCPA and REGF compliance are automated
Livevox is one of the best CC platform, built on strong foundation with collections expertise.
What do you like best about the product?
Advance in collection compliance, easy to operate and manage.
What do you dislike about the product?
CC features/functions are fragmented, need strong integration and are delivered via a common platform/user interface.
What problems is the product solving and how is that benefiting you?
collection compliance, TCPA dialing, payment IVR and integrated ACD and dialer functions to deliver complex CC and collections business operations.
Recommendations to others considering the product:
Livevox, a trusted partner with strong consultants & technical team solve complex solutions.
great service
What do you like best about the product?
Ease of reporting with the new b/i tool.
What do you dislike about the product?
Wish reports in the cdr were more customizable.
What problems is the product solving and how is that benefiting you?
Getting increased call volume beyond what a normal rep can accomplish manually.
LiveVox Jeff
What do you like best about the product?
Agents are able to process calls quickly. Reports are easy to create. Compliance comfort level is very satifyin
What do you dislike about the product?
Not able to use Computer to make calls, we continue to use Desk Phone to make calls.
What problems is the product solving and how is that benefiting you?
New Regulations are easy to manage. SIQ very helpful with identifying possible issues.
A Very Comprehensive tool
What do you like best about the product?
Feature-packed for varied use cases. Keeps up with regulatory changes.
What do you dislike about the product?
Ease of use of advanced features and detailed release notes for advanced features.
What problems is the product solving and how is that benefiting you?
Efficiency, Compliance.
Scalable Reliable and Effective
What do you like best about the product?
Right now its almost fully automated and very little human interaction to build and launch jobs daily. We are always on the latest version, with constant improvements and advancments.
What do you dislike about the product?
There is very little to dislike. In the last 4 years I can only think of 2 times where there was more than 10 - 15 minutes of down time. Help is always just an email away.
What problems is the product solving and how is that benefiting you?
We are solving for efficiency and effectivness, LiveVox allows us to meet our members where they are and in the channel they prefer to be communicated in. Its a great tool and a true Omni Channel solution.
Recommendations to others considering the product:
It is a great scalable, repeatable, easy to use platform. DID I MENTION HCI?
LiveVox: Calling made simple
What do you like best about the product?
I like how easy it is to use once set up.
What do you dislike about the product?
Impacts of new product setups are unclear
What problems is the product solving and how is that benefiting you?
LiveVox helps guide us to staying compliant and keeps us safe in our calling.
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