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Great Service
What do you like best about the product?
It rarely breaks down and when it does it sets everything back up automatically
What do you dislike about the product?
The occasional lag. Sometimes it freezes up.
What problems is the product solving and how is that benefiting you?
Having the call log history is a great add.
Recommendations to others considering the product:
It's a great tool to have. 10/10 would recommend
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Best in Industry
What do you like best about the product?
We can track the performance of our team through incontact and evaluate the calls made.
What do you dislike about the product?
It would have been great to have the recording for at least a week.
What problems is the product solving and how is that benefiting you?
We are able to track the performance of our agents, the timings they dial and work for.
Recommendations to others considering the product:
Go for it without any second thought.
In the version that we access to, there are a lot of limited functionalities
What do you like best about the product?
API integration with our CMR tool to pull up patient data
What do you dislike about the product?
Reporting is not great. Very limited what we can pull manually if need be.
What problems is the product solving and how is that benefiting you?
Providing patient services.
Recommendations to others considering the product:
Ensure you have the right business partners.
I use in Contact on hourly basis. It is a very useful reporting tool for me.
What do you like best about the product?
inContact provides the ease of reporting. I can pull very granular data to a birds eye view of my team metrics.
What do you dislike about the product?
I would like to see improvement is searching for a certain report.
What problems is the product solving and how is that benefiting you?
It is a platform that provide better metrics and help you find the trouble area to improve.
InContact is my best friend!
What do you like best about the product?
It is extremely reliable and I can always count on it to work.
What do you dislike about the product?
There is nothing that I dislike, I like everything about it.
What problems is the product solving and how is that benefiting you?
It saves me and my staff so much time with our clients and customers.
Works Well But Room For Improvement
What do you like best about the product?
User friendly, easy to navigate, straighforward operating system that is easy to learn and use without having to seek help to troublehshoot learning
What do you dislike about the product?
consistent login issues, freezes randomly for no reason, sound quality on calls can be questionable
What problems is the product solving and how is that benefiting you?
much easier to place outbound calls as compared to other similar programs, easy to track my call times and productivity
Visibility and Transparency
What do you like best about the product?
I like the reporting capability and data insight it provides on agent performance
What do you dislike about the product?
the display of the dashboard can improve for ease of use
What problems is the product solving and how is that benefiting you?
Communication with staff is easier with the level of data available
convenient
What do you like best about the product?
i love incontact it's very simple to navigate. Helps keep in contact with patients, allows coworkers to transfer calls effectively to correct person without having to use number just a simple name search
What do you dislike about the product?
there is nothing i dislike about incontact
What problems is the product solving and how is that benefiting you?
we use incontact tom contact insurance companies to get authorization and we also use incontact to make sure our patients are getting proper care by doing follow up calls wellness check call and etc
Recommendations to others considering the product:
use this system very simple
Its great, never any issues.
What do you like best about the product?
Its easy to use, not complicated. It also easy to understand. A great way to get incontact with people. Id would much rather use NICE inContact than to use an actual phone. Whenever there is an issue they dont take minutes, hours, days to get to it and fix it. They are always hands on and get to the job very quickly and its very appreciated. If there's something wrong they get to it ASAP.
What do you dislike about the product?
Honestly I cant think of anything that i dislike. Its makes my job so much easier especially with the auto dialing or auto pick up. If i was to HAVE to pick something id dislike it would be the ring tones maybe lol thats about it though. EVery thing else is perfectly fine.
What problems is the product solving and how is that benefiting you?
Getting in contact with other people and companies easily. Being able to speak to people cleary and all the little things like putting them on hold ( if having to ) or if i need a bathroom break, or lunch etc etc. Those are definitely are appreciated because whenever we need a little break we have an option to use and click on to be able to take that break. Also if have a meeting we have an ption for that, also if we have to do a training we also have an potion for that. There's just so many things that we have to use if ever have to stop taking calls to do any of those things. If theres an option that is needed or an option that isnt there they wont hesitate to make it possible to have it there for us.
Recommendations to others considering the product:
I would advise to really take advantage of how easy you have it with NICE inContact. Also when being teached how to use NICE inContact to really pay attention because if not you wouldnt understand how to use it and it might seem all complicated to you.
Friendly user, not hard to get use to also i would recommended to all companies looking be better
What do you like best about the product?
how i can track my metrics, on rea time. also the way to transfer the call to another departments and how you can look a person by the group we are divided,
What do you dislike about the product?
sometimes incoming calls are not hang up properly, it is like you are finishing one call and the customer hungs up but you still have the other call so that it can affect your performance as an agent
What problems is the product solving and how is that benefiting you?
i can contact with everybody here on site and another site just in seconds, few clicks, all benefits helping when during the call making it easier
Recommendations to others considering the product:
bunch of reason, the most important, you will save time and you can track your agent
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