Sign in
Sign in
or
Create a new account
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

NICE CXone

NICE | 1

Reviews from AWS Marketplace

0 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

1,588 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Outsourcing/Offshoring

Switched from another service provider, we went back. Terrible experience

  • February 04, 2020
  • Review provided by G2

What do you like best about the product?
There is honestly not too much I have been happy with Nice in Contact.
What do you dislike about the product?
Switching to this company has cost my business partner a ton of money in the last 6 months. We have had constant problems with connectivity, incorrect setup of our accounts by our onboarding rep, poor customer support with long waits between responses.

If you plan on using a VOIP setup, this is not the company you want to use. We had our agents getting kicked out of the system constantly. After months of attempts to get this fixed we were told our agents need to log out after every 2 phone calls... Not feasible for a company doing 10,000+ phone calls a month...

If you need to order a number to use it takes up to five days to receive. We have had instances where it has taken over 7 days to receive. Something that was not mentioned once we signed our contract.

We are canceling our services with this company. The contract states that you can get out of the contract "for cause".

Once we submitted our cancellation and requested a full refund, we were told we had to pay the remainder of our 2-year contract. Totaling over $55,000 when we gave over 10 different specific issues as to why we were leaving. You cant run a business on a software that doesn't operate as it was sold to us.

Granted we do have a unique setup in our business so this company may be right for others but we spent hours during our sales calls going over every detail we could to make sure we were making a good move and unfortunately we were not given the product we were sold.

I don't typically post reviews and I am only doing this one to let others know to do their homework and hopefully get a response on our cancelation progress as its been a few weeks now.
What problems is the product solving and how is that benefiting you?
We had integrated the texting option into our system but ultimately we had to cancel our services.

    Retail

I contact review

  • February 03, 2020
  • Review provided by G2

What do you like best about the product?
The capabilities and flexibility for being a SaaS provider.
What do you dislike about the product?
That it doesn't integrate into Skype for business fully.
What problems is the product solving and how is that benefiting you?
Skype for business not having an ACD solution

    Jonathan F.

Seemless movement into several centers.

  • January 31, 2020
  • Review provided by G2

What do you like best about the product?
Our organization prior to moving to Nice-inContact relied on each individual outsourcer to ensure availability of circuits and obtaining phone numbers. After the transition, we were able to achieve this on a unified platform.
What do you dislike about the product?
Outages of any kind. Because we are using this as the single platform, any outage is critical to our business.
What problems is the product solving and how is that benefiting you?
Cross functional skilling/routing along with significant marketing gains through the inView product.
Recommendations to others considering the product:
If you are in the market for a stable, unified system for multiple contact centers... Look no further, this is a product for you. There is never a perfect tool, however this tool set provides the flexibility to adjust to several use cases.

    Consumer Services

InContact Review

  • January 31, 2020
  • Review verified by G2

What do you like best about the product?
Nice InContact is very easy to navigate through. It shows you what each employee is doing at the moment and it keep tracks of pretty much everything.
What do you dislike about the product?
The thing I dislike is that some calls take about 30-2 hours to download so we can review them. So for instance if we need to review a call right away we do not have the ability to do so.
What problems is the product solving and how is that benefiting you?
Coaching opportunity on breaks, lunches, and calls.

    Marketing and Advertising

Sono Bello Supervisor using Incontact

  • January 30, 2020
  • Review provided by G2

What do you like best about the product?
It is quite easy to use and easily laid out. I have seen the uses from an agent perspective and a supervisor perspective.
What do you dislike about the product?
The Supervisor Max is very difficult to use and does not like to stay on contacts. Also, I have come to notice that the agent leg for that disconnects quite often.
What problems is the product solving and how is that benefiting you?
The benefits of incontact are things like pulling contacts, agent login times, their activity, plus it integrates well with our inview.
Recommendations to others considering the product:
It is a great software to use. I do recommend utilizing each of its options when it comes to an admin ability. There is a lot it has to offer.

    Hospital & Health Care

Blue Cloud

  • January 30, 2020
  • Review verified by G2

What do you like best about the product?
Everything is done from the cloud and available everywhere
What do you dislike about the product?
Not being ale to manage softphone licenses directly. Having to submit a ticket every time is frustrating.
What problems is the product solving and how is that benefiting you?
Managing a remote call center allows us for greater mobility and fexibility

    Financial Services

Effective Call Center application

  • December 26, 2019
  • Review provided by G2

What do you like best about the product?
Advanced functionality, high degree of customization possible
What do you dislike about the product?
Not the most user friendly interface. Reporting elements need to be more flexible and dynamic.
What problems is the product solving and how is that benefiting you?
Call center operations. Dialer functions.
Recommendations to others considering the product:
Effective contact center solution and enhanced dialer capabilities

    Education Management

Reliable Uptime

  • December 26, 2019
  • Review provided by G2

What do you like best about the product?
I like the lack of downtime when making calls.
What do you dislike about the product?
I do not like the Bulky-ness between windows as an Admin.
What problems is the product solving and how is that benefiting you?
The ability to make calls is easy and clean. Effective outrech to customers.
Recommendations to others considering the product:
Lots of bells and whistles; focus on what you need first and expand from there.

    Information Technology and Services

Adam's Review

  • December 20, 2019
  • Review provided by G2

What do you like best about the product?
I guess it's easy to use. It's nice that it's web-based.
What do you dislike about the product?
The interface is a little questionable at times. It sucks that it plays nicely with IE and not Chrome
What problems is the product solving and how is that benefiting you?
The main benefit is that I can access it at any computer or device as long as I have internet

    Computer Software

NICE inContact Review

  • December 18, 2019
  • Review provided by G2

What do you like best about the product?
being able to set skills and priorities for those skills
What do you dislike about the product?
The reporting is very difficult to get what you want out of it, and hard to learn
What problems is the product solving and how is that benefiting you?
We are able to route different level of customers to different agents very easily

showing 1,371 - 1,380