NICE CXone Mpower
NICEExternal reviews
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Optimized Workspace
What do you like best about the product?
It is super convenient to be able to check NICE inContact to know when a colleague is at lunch or busy with emails etc. From this information I can appropriately act as to whether to send a message or let a customer know approximately how long it will be until they will be able to contact them back. More importantly, it allows me to gauge how busy we are and see the areas that come up more commonly so I know where to brush up on my skill sets. As well, it gives me a sort of peace of mind since I know who I can reach out to now that we are all working from home, and resources are that much more important.
What do you dislike about the product?
Well, there aren't very many downsides to NICE inContact, however, i suppose a place for improvement might be if it could give us a heads-up as to whether I am next to receive a call or one of my fellow co-workers. Otherwise, it's pretty dandy.
What problems is the product solving and how is that benefiting you?
As I mentioned previously, being able to see who is "in the office" each day and how busy/occupied they are based on their status helps me gauge who I can reach out to for assistance. It gives me a general idea of how long they might be unavailable so I know if later might be better to ask a question or if an email might be more appropriate. It brings the office to my home so I can continue to work efficiently to resolve my customer's needs and have a successful day. lastly, it gives me a preview of what product resources I need to pull up so as soon as i begin speaking to the customer I can have have my tools already prepped to I can provide quick solutions.
Nice in Contact has been a wonderful platform provides a sleek look & user friendly experience.
What do you like best about the product?
The design,the accessibility,conveniency and fewer errors than the prvious platform the company used
What do you dislike about the product?
A few technical issues surrounding our call scripts and accessibility for the agents
What problems is the product solving and how is that benefiting you?
Processing claims,connectivity issues,comfort of accessibility and conveniency
Recommendations to others considering the product:
Please be open minded to the system as it is sleek and user friendly.
Reliable, just don't use a B.T headset
What do you like best about the product?
quick response, software is web based and its clean looking.
What do you dislike about the product?
Bluetooth headset not friendly with Chrome so far. Would like to see that fixed.
What problems is the product solving and how is that benefiting you?
Call center mostly, very effective
Awesome product for Call centers
What do you like best about the product?
I love the fact that when you gain numbers they automatically showup in a list of potential conttaacts
What do you dislike about the product?
I do dislike that you have to submit a ticket when you no longer own a number to get the Potential contacts removed instead of the numbers neing removed automatically.
What problems is the product solving and how is that benefiting you?
I am able to record calls as well as have many people answer calls for a particular line.
Recommendations to others considering the product:
THIS IS A NICE PLATFORM. IT IS NICE AS THEY DO ALSO PROVIDE RECORDINGS.
easy to use!
What do you like best about the product?
everything is easy to find, it is clearly marked and simple
What do you dislike about the product?
sometimes it takes a wile to load, but usually runs fine after.
What problems is the product solving and how is that benefiting you?
just answering phone calls, masking certain parts of calls etc.
Recommendations to others considering the product:
do it!!
Easy to access and understand
What do you like best about the product?
I like that it is an easy layout the way that things are explained is simple to understand
What do you dislike about the product?
one problem that I have is I wish it had more options for settings
What problems is the product solving and how is that benefiting you?
I am solving figuring out my calling structure and the benefits are having fast access
Recommendations to others considering the product:
Take it slow while learning and learn all the tips and tricks!
EASy to use Tool. GReat results! I couldn't live without this application
What do you like best about the product?
Easy to use applications, It s fast and efficient
What do you dislike about the product?
EASy to use Tool. GReat results! I couldn't live without this application I have no dislikes.
What problems is the product solving and how is that benefiting you?
I have not had problems - compared to other applications it is most efficient/
Recommendations to others considering the product:
N/A
Incontact is very receptive to our feedback and quick to make fixes
What do you like best about the product?
I like how user friendly the program is.
What do you dislike about the product?
At times calls become static-y or calls are dropped occasionally.
What problems is the product solving and how is that benefiting you?
Better ways to communicate with clients. Benefits is the ability to connect quickly.
Love NICE! Great for our team
What do you like best about the product?
What I enjoy the most about NICE is being able to show my call volume so I know when I need more agents to log in.
What do you dislike about the product?
For me the only down side I have with NICE is that when I have too much going on it can lag but its like .2 second lag.
What problems is the product solving and how is that benefiting you?
My company switched to this platform because its reliable. My agents no longer have to do things manually when we have a caller because NICE does everything we need.
Recommendations to others considering the product:
NICE gives you the opportunity to manage a lot of things at once.
Everyday use
What do you like best about the product?
EASY TO LOG ON TO. My job uses it for our ring central database
What do you dislike about the product?
It disconnects randomly sometimes. The disposition gets stuck also
What problems is the product solving and how is that benefiting you?
I use it to log on to my ring central
Recommendations to others considering the product:
I only use NICE to log onto my ring central profile. It is easy to access and user friendly
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