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Nice in Contact review
What do you like best about the product?
The clarity of calls throughout max and how easy it is to navigate. Max is very easy to use once you know where all the buttons are which is why i recommend exploring it before jumpig in.
What do you dislike about the product?
To be honest, there is not really anything that I do not like. I have only had one issue with it but that was just some internal issues. we had a couple days wher e audio was choppy but it has since been fixed.
What problems is the product solving and how is that benefiting you?
helping the united states through the covid 19 pandemic. I personally am benefiting financially because it helps my job give me a position there for in turn giving me the opportunity to use it and work.
Recommendations to others considering the product:
Just take it slow; make sure you explore a little bit before you take off running. The software max which is implemented into nice is really easy to use and understand
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Nice CXone has been a fantastic experience so far!
What do you like best about the product?
Super user friendly interface as well as just an overall seamless experience
What do you dislike about the product?
sometimes the website can bug out a little bit but that is normal with technology
What problems is the product solving and how is that benefiting you?
allows us to serve our customers more efficiently and house everything together
Recommendations to others considering the product:
realize embrace everything it offers and learn the system! will be so beneficial
How "nice" working with NICE has been, as a full time Customer Resolution Agent.
What do you like best about the product?
The NICE system is very interactive. I like how it has so many features all found in one place. It keeps track of my performance and shows how I compare with the others in my company.
What do you dislike about the product?
While no product is perfect, I honestly can not think of anything that I actually dislike about NICE. Except that I do not have it for my own use at home. I suppose one improvement could be to eliminate the on going need to sign into NICE throughout the day because it logs you out periodically.
What problems is the product solving and how is that benefiting you?
It is helping myself and others I work with to have a clear understanding of what metrics our performance is being measured upon. It allows us to look at our performance on a daily basis. Nice makes it easy to see what areas we are doing well in and which ones need improvement.
Better than any other Soft Phone
What do you like best about the product?
The ease of using the Soft Phone, the fact that it feels a lot more user friendly and not out of date, I would honestly recommend this to other businesses that use soft phones.
What do you dislike about the product?
There really isnt anything that I dislike about this, as I mentioned before, the soft phone is a lot more user friendly and I would highly recommend other places that do business with phones look into using this.
What problems is the product solving and how is that benefiting you?
I get to solve peoples everyday concerns and issues and a huge part of it is due to this system being so user friendly and smooth as far as operating goes. 10/10
Recommendations to others considering the product:
My advice would be to try it out and witness it being better than other programs.
Great program!!!
What do you like best about the product?
I like how fast and efficient the program is with no lags for incoming calls.
What do you dislike about the product?
I don't like that sometimes the connection is bad.
What problems is the product solving and how is that benefiting you?
I have realized if I am having any issues its best to restart the program.
Awesome
What do you like best about the product?
It's easy to navigate, and you can easily recognize everything.
What do you dislike about the product?
I think there's none, since everything is handy.
What problems is the product solving and how is that benefiting you?
There's a lot of benefits that you can use using Nice it's not just software, but it will help you to learn a lot.
Good Application, loving it
What do you like best about the product?
The way the associated or related cases comeup it makes it easier for us to provide them better assisance. Also when the conversation ends there comes a pop up where we can enter the details. Also the ease of seeing my schedule and the way there are multiple codes to display the work that I am doing.
It enhances my service skills, and it helps me work faster than usual, and also it solves the problem of having to ask customers all the details, and instead, here we have the details we need to verify them. It is improving my speed of working and has increased my productivity by almost more than 25%. It helps me to see of my colleagues are acailable at the moment or if they are caught up. If there is a need for me to have a call transferred to them, I do not have to dial their extension and Have to just click on their name and have it transferred. I am responsible for utilizing NICE CXone to support and/or execute my job functions. al kd a vf
It enhances my service skills, and it helps me work faster than usual, and also it solves the problem of having to ask customers all the details, and instead, here we have the details we need to verify them. It is improving my speed of working and has increased my productivity by almost more than 25%. It helps me to see of my colleagues are acailable at the moment or if they are caught up. If there is a need for me to have a call transferred to them, I do not have to dial their extension and Have to just click on their name and have it transferred. I am responsible for utilizing NICE CXone to support and/or execute my job functions. al kd a vf
What do you dislike about the product?
According to me the pop up where we pick the calls can be improved as if there is another pop up it is a little difficult to get back and answer the calls. and also it doesn't ring out loud on my computer and instead there is just a ring on my headset, other than that everything is pretty good.
What problems is the product solving and how is that benefiting you?
It enhances my service skills, and it helps me work faster than usual, and also it solves the problem of having to ask customers all the details, and instead, here we have the details we need to verify them. It is improving my speed of working and has increased my productivity by almost more than 25%.
It helps me to see of my colleagues are acailable at the moment or if they are caught up. If there is a need for me to have a call transferred to them, I do not have to dial their extension and Have to just click on their name and have it transferred. I am responsible for utilizing NICE CXone to support and/or execute my job functions
It helps me to see of my colleagues are acailable at the moment or if they are caught up. If there is a need for me to have a call transferred to them, I do not have to dial their extension and Have to just click on their name and have it transferred. I am responsible for utilizing NICE CXone to support and/or execute my job functions
Recommendations to others considering the product:
Everything has been working really good, there is quite a few things to suggest as most of them are self explainotory. Only thing I would suggest it use pop up screen and it will make it a lot easier to multi task if you have a extended display.
Good, clean system for tracking
What do you like best about the product?
I like the ability to track and switch between items in the system.
What do you dislike about the product?
it will log me out of my current selection randomly or if my computer screen goes black for a bit.
What problems is the product solving and how is that benefiting you?
Tracking systems for work, I have realized that it helps keep employees accountable for tracking their day to day activities
Nice cxone
What do you like best about the product?
Ability to see all agents status' at a quick glance
What do you dislike about the product?
The lag between the queue summary and the individual queues
What problems is the product solving and how is that benefiting you?
Provides the ability to track and monitor agents easily
Recommendations to others considering the product:
Easy OTB system to use
My experience have been pleasant.
What do you like best about the product?
NICE CXone is easy to navigate. The data tracking is beneficial in what I use CXone to do.
What do you dislike about the product?
I don't believe anything is missing. The CXone sometimes doesn't sync with Salesforce, but a quick restart dies the trick.
What problems is the product solving and how is that benefiting you?
The CXone is helping with the production of incoming and outcoming calls.
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