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Nice Cx one is 1 of the greatest calling systems out there,& I have used Ring Central & Avaya before
What do you like best about the product?
The simplicity & reliability. I find that nice doesnt have any technical issues like I have experienced in the past with avaya or ring central. Nice is way more efficent.
What do you dislike about the product?
I cant think of anything I dislike about Nice. Everything is working great. Great job guys.
What problems is the product solving and how is that benefiting you?
I am inbound customer service & I get calls from people who need to order things that are listed in their catalog or online. Nice makes this job simple without issues.
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It is what it was
What do you like best about the product?
Every aspect of it. Iy's lit. That joint be going. I can't imagine how you could possibly improve on sch a masterully executed software. Keep up the good work. Outstanding.
What do you dislike about the product?
There is nothimg that I dislike about it. I really enjoy the software. I do not have any xritiqoes on how to improve. It works perfectly and proficiently. Much netter than any previous programs that I've used.
What problems is the product solving and how is that benefiting you?
It is much better for monitoring agent calls, removing inactive agents when they're being called out and checking on agent hours for payroll. It is very convenient for me .
Recommendations to others considering the product:
N/A
Great Phone system
What do you like best about the product?
I think that Nice has some great features such as seeing all of the available colleagues that are on or off the phone so we can ensure the customers do not have super long wait times.
What do you dislike about the product?
Sometimes i will not be able to answer my phone, and it will make me restart my laptop and it will interrupt my day. Sometimes I will be talking, and it will randomly just drop a call and will have to start all over.
What problems is the product solving and how is that benefiting you?
Some of the problem I am solving is we are trying to why calls are being disconnected as well as not being able to pick up the phone some times if some one calls in.
CxOne
What do you like best about the product?
When login in is easy, when connecting everything in the sound is excellent, very simple I learn very quickly in moving around.
What do you dislike about the product?
There is no mute option on the headset. but other than that is great
What problems is the product solving and how is that benefiting you?
customer service outbound calls
Recommendations to others considering the product:
I would like to say that hospital remote where work great
Wonderfully adaptive
What do you like best about the product?
the ease of you and customization. it is well organized and works very well for everything that we need it used for.
What do you dislike about the product?
When it crashes, which is not often, it takes a bit of trouble shooting to fix but a senior user usually can get it right away
What problems is the product solving and how is that benefiting you?
the call system and the break system works well, keeps us contained.
Recommendations to others considering the product:
its easy to use.
friendly review
What do you like best about the product?
scheduling callbackst that show up in your schedule
What do you dislike about the product?
age t leg always disconnects even when you are using the it
What problems is the product solving and how is that benefiting you?
being ale to monitor agents from the dashboard and to view the time in one aux code compared to another. Helps maintain the amount of ppl off the phone
best calling software
What do you like best about the product?
easy interface to use. easy` to navigate
What do you dislike about the product?
its a very goog calling software. does exactly what its supposed to do.
What problems is the product solving and how is that benefiting you?
i am using NICE to make COVID vaccination bookings.
Great for call centers
What do you like best about the product?
Easy to use and to understand, almost no issues with having to reboot or any bug fixes
What do you dislike about the product?
I don't have anything bad to say but it was very easy to use
What problems is the product solving and how is that benefiting you?
Great for call centers on any system i never had any issues that a quick reset didnt help. I will def recommand to all businesses and users around the world if able
Easy schedule viewing
What do you like best about the product?
I love that I can view my schedule day by day and my breaks and lunches are clearly visible as well. I don't have to second guess when I will be taking my much-needed breaks. :)
What do you dislike about the product?
I don't see any downsides about NICE CXone. I couldn't find a way to view my schedule weekly/monthly; however, that is not dire. That being said, there is nothing that I dislike.
What problems is the product solving and how is that benefiting you?
I don't have any problems that I am solving with NICE CXone. I use this product to view my schedule, breaks and lunches. This benifits me while working I can easily view my schedule daily.
The phone system is very easy to navigate
What do you like best about the product?
Easily the navigation and ability to schedule call backs
What do you dislike about the product?
It is hard to track calls or have an option to keep track of notes from the last call
What problems is the product solving and how is that benefiting you?
It gives the providers an option to be placed in a call queue and will call them back as the next person in line
Recommendations to others considering the product:
NICE is a great phone system to use. Support is quick, accurate, and efficient.
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