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Fantastic Versatile Software For Any Business
What do you like best about the product?
I like how many different ways you can use this software and all the different things it can do. Whether you're a telecommunications company or a non-profit this will fit your needs.
What do you dislike about the product?
I do with the reporting was a bit more built out. We have turned internally for most reporting we would like to see built out in the application itself.
What problems is the product solving and how is that benefiting you?
We are able to manage 800+ sales agents taking calls for 15+ brands and have a solution that fits for the structure of each. This is a multi-faceted product that enables us to form and solve for unique needs without a snag.
Recommendations to others considering the product:
I would recommend working with inContact on your businesses specific needs, what they have built is immensely flexible and will work for what you need it to. They are also coming up with really interesting advancements that are attribute based with skill routing.
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User friendly
What do you like best about the product?
The layout is very eye pleasing, and simple to use
What do you dislike about the product?
Just some systematic issues and outages we experience weekly with the dialer.
What problems is the product solving and how is that benefiting you?
Easy to pull recorded calls for training purposes, and monitoring. The Queue counter allows to see agents on the floor as a whole, and make sure we are being efficient.
Worked well
What do you like best about the product?
The system is very easy to navigate and intuitive.
What do you dislike about the product?
Occasionally it would time out but that could be unrelated to their servers
What problems is the product solving and how is that benefiting you?
Functionality and ease of use. People are able to self navigate with less assistance.
Incontact
What do you like best about the product?
The ease of use and easy to read display.
What do you dislike about the product?
It seems to crash often or have issues.
What problems is the product solving and how is that benefiting you?
Na
inContact Review
What do you like best about the product?
There are a lot of cool functions and tools to use. I mainly use HOO profiles, audio files, dispositions, points of contact, and skills. I like the way things are set up and are easy to navigate.
What do you dislike about the product?
Loading times - a lot of the time it takes several seconds for something to load. If it happens with every click, it really slows down the process.
What problems is the product solving and how is that benefiting you?
It's nice that changes made in inContact go live immediately. If a problem occurs, an adjustment can be put into place almost immediately.
Support Role Using InContact
What do you like best about the product?
The feature I like best about inContact is the Dashboard and it's aesthetic looks.
What do you dislike about the product?
The main feature I dislike about InContact is the search in Admin.
What problems is the product solving and how is that benefiting you?
n/a
Recommendations to others considering the product:
No advice at this time.
Great Experience with Nice in Contact for Ring Central
What do you like best about the product?
I love the easy access to log in to my ring central, the easiness of using the program just makes work much more easy.
What do you dislike about the product?
I dislike that when i log in to the website i have to click another link to open up my ring central. I wish it would just prompt me to the ring central max agent pop up instead of me having to
What problems is the product solving and how is that benefiting you?
Communication!!! I love the fact im able to be on a call and it sends all my calls to my VM and lets the client know im on a call.
Huge improvement
What do you like best about the product?
We were previously using Monet and 3c logic, from a resource management side of things, in contact is much much easier to work with for pulling reports and giving employees more control.
What do you dislike about the product?
Even though I'm in response Management,I don't love the second by second employee tracking. Feels overly invasive.
What problems is the product solving and how is that benefiting you?
Ensuring agent productivity, the agents have more control freeing up their supervisors so they don't have to baby sit all day.
Very efficient
What do you like best about the product?
Love the dashboard it helps keep me on task and gives me a
What do you dislike about the product?
i wish there was a way to keep Max on top of other pages, it is very frustrating when it disappears while I am navigating other screens.
What problems is the product solving and how is that benefiting you?
It has tremendously increased our efficiency, it is very helpful; having the snapshots. Our old system was a dinosaur this has been a welcomed change!
Room for Improvement
What do you like best about the product?
Simplicity of the cloud solution in comparison with other options
What do you dislike about the product?
Doesnt seem robust enough especially the reporting
What problems is the product solving and how is that benefiting you?
provides a unified platform for agents globally
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