Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Easiest to Use and Flexible
What do you like best about the product?
The product and interfaces are easy to use and understand. The amount of options and tasks that can be done are vast and it allows for major changes to made quickly. It allows for extreme flexibility and adjustments to business practices and processes allowing for significant cost savings and improved customer relations.
What do you dislike about the product?
With so many closely tied systems and being cloud based it can be very difficult when there are outages or issues. It isn't as simple as restarting the servers and getting back online. At times outages can be vast and occur for quite some time as the right parties are engaged to resolve the issues.
What problems is the product solving and how is that benefiting you?
Ability to mange a small workforce of agents with ease to maximum support and limit staff. Also able to adjust to customer needs and modify processes in almost real time.
- Leave a Comment |
- Mark review as helpful
It's 2018, and NICE Is Another CRM... and It's Great!
What do you like best about the product?
Incontact is a fairly new company, but they seem to be 100% in tune with what a company needs.
I would never say that I am passionate about CRMs, but I have gotten to the point in my life that I have tried them all (maybe not literally, but it feels that way). Incontact does what-it-does very well. And stuff it doesn't do? Well it doesn't do that. :)
That may be vague, but I mean it in the best way. Incontact does not launch with broken or incomplete tools. They won't give you a boat today, and a paddle a year from now.
As for the tools themselves, all the things you would want to track user and prospect data is here. Like all CRMs, it is what you put into it. Incontact is VERY easy to set up, and makes certain competitors like Hubspot or Zoho look bad.
Support is great. Documentation is great (even though I never needed it... so maybe I am just assuming it's great), the layout is beautiful + easy to read, much more flexible than some alternatives. You won't be disaponted.
I would never say that I am passionate about CRMs, but I have gotten to the point in my life that I have tried them all (maybe not literally, but it feels that way). Incontact does what-it-does very well. And stuff it doesn't do? Well it doesn't do that. :)
That may be vague, but I mean it in the best way. Incontact does not launch with broken or incomplete tools. They won't give you a boat today, and a paddle a year from now.
As for the tools themselves, all the things you would want to track user and prospect data is here. Like all CRMs, it is what you put into it. Incontact is VERY easy to set up, and makes certain competitors like Hubspot or Zoho look bad.
Support is great. Documentation is great (even though I never needed it... so maybe I am just assuming it's great), the layout is beautiful + easy to read, much more flexible than some alternatives. You won't be disaponted.
What do you dislike about the product?
Guhh, I hate that this is a required field.
It can run a little slow while loading bulky requests (But every CRM can have this issue and it's not the dev's fault, and ever sales person will tell you that theirs doesn't have this problem). I would like to see them grow in a more mobile direction. Their pricing structure is weird, it doesn't fit our business structure very well, and we found that we limited certain employee's access to fit the frame (I think rethinking who used Incontact really had some positive restructuring benefits in the long term though).
It can run a little slow while loading bulky requests (But every CRM can have this issue and it's not the dev's fault, and ever sales person will tell you that theirs doesn't have this problem). I would like to see them grow in a more mobile direction. Their pricing structure is weird, it doesn't fit our business structure very well, and we found that we limited certain employee's access to fit the frame (I think rethinking who used Incontact really had some positive restructuring benefits in the long term though).
What problems is the product solving and how is that benefiting you?
If you have used a CRM in the past (hopefully you have... if not, have someone else vet your software PLEASE!) then you know what it does for you. In my role, I need to be flexible and rethink technology regularly, and you start to see the patterns.
Like all CRMs, Incontact will keep your notes together, help you maximize sales, improve your relationships with clients, unify your team, help your company scale as old employees leave and new ones take their place... If you don't have a CRM, get one today.
What Incontact brings to the table is a dedication to their product and the success of their customers. You will not find this dedication with the big dogs. Make sure your choose your alliance wisely, or be prepared to do massive technology overhauls.
Like all CRMs, Incontact will keep your notes together, help you maximize sales, improve your relationships with clients, unify your team, help your company scale as old employees leave and new ones take their place... If you don't have a CRM, get one today.
What Incontact brings to the table is a dedication to their product and the success of their customers. You will not find this dedication with the big dogs. Make sure your choose your alliance wisely, or be prepared to do massive technology overhauls.
Recommendations to others considering the product:
Try some of the free alternative availible like Hubspot, Zoho, Insightly, find out what your team needs, buy the product that is right for you.
User friendly and effective
What do you like best about the product?
First of all I like how user-friendly the system is. I'm able to answer calls and see all my information logged (phone numbers, start time of call, and duration of call). I can also search for a phone # in my history easily.
What do you dislike about the product?
Sometimes after a call if I forget to click release or end wrap up I'm not showing up as being logged into all primary groups and I miss opportunities to get calls. If there was a way to notify me that would be helpful
What problems is the product solving and how is that benefiting you?
Able to respond to customers quickly.
InContact has allowed us to grow our business over the course of the past five years
What do you like best about the product?
I like how their dashboards work. They make it easy to create new skills and monitor those using real time dashboards.
What do you dislike about the product?
They need to have the ability to create agent profiles. Our company has a lot of skills and every time we have a new agent start, you have to add all skills manually instead of just clicking a button to add a profile that already has those skills assigned
What problems is the product solving and how is that benefiting you?
Helping us to make more outbound call attempts within a much faster time frame and create automated call strategies within their scripting architecture to where we can deliver voicemails without the need for human intervention
Stable multi channel platform
What do you like best about the product?
Multiple channels provide an integrated approach for agents and supervisors
What do you dislike about the product?
SMS Channel communications are not as integrated as the other channels. Certain services require tangible upfront costs. Contact with Sales team is not always efficient.
What problems is the product solving and how is that benefiting you?
Unified customer support across multiple channels creates a more efficient internal process for contact resolution.
Recommendations to others considering the product:
This is a solid product, reliable, but implementation can be costly.
NiceInContact
What do you like best about the product?
Its very easy to work with. was able to go right in and use with my contacts
What do you dislike about the product?
nothing specifically is there that I would say I dislike it is good product
What problems is the product solving and how is that benefiting you?
General contact use and followup
Recommendations to others considering the product:
None
A refreshing user Experience!
What do you like best about the product?
The dashboard makes important KPI data so easy to read and monitor!
What do you dislike about the product?
I have yet to find anything to dislike.
What problems is the product solving and how is that benefiting you?
It keeps the most important call center KPI data front and center. InContact has made it extremely easy to live monitor my staff!
Great tool, excellent reporting occasional garbled VM
What do you like best about the product?
Dashboards and Reporting, ease of configuring
What do you dislike about the product?
Occasionally VM playback is garbled. Have reported, seems to be improved
What problems is the product solving and how is that benefiting you?
Support center , routing calls to appropriate agent with the right skills
Recommendations to others considering the product:
Great tool, workforce intelligence works great for a call center but not a technical support center. Data is amazing
NICE scheduling system
What do you like best about the product?
I like the ability to view and manage your schedule including activity notes, adding or deleting scheduled events, request pto, and even view other people's schedules on your team to better coordinate events.
What do you dislike about the product?
The only thing that I dislike is the random numeric user names versus using user names with the business email or other similar format as it makes it hard for people to remember their login details.
What problems is the product solving and how is that benefiting you?
Being able to schedule a variety of events all in one place.
Amazing integration options and configurability
What do you like best about the product?
inContact studio for programming routing, integration with Salesforce and external data for intelligent routing and advanced logic
What do you dislike about the product?
SaaS-related downtime, shared systems, avoidable mistakes in their IT management that cause downtime
What problems is the product solving and how is that benefiting you?
Intelligent call routing based on who is calling, what entitlements they have, case# or work order# entry and screen popping/integrated call logging in Salesforce.
Recommendations to others considering the product:
Be careful of their downtime. Sometimes outages are very impactful.
showing 1,571 - 1,580