NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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NICE is easy to navigate but the aesthetic/graphics aren't very pleasing to the eye.
What do you like best about the product?
The layout is super clean, and I believe that even my 5-year-old nephew could quickly figure out how to navigate the site.
What do you dislike about the product?
The visual nature of the website isn't attractive. Everything is very bold, and plain.
What problems is the product solving and how is that benefiting you?
NICE is assisting me with viewing my work schedule. It helps me to remain attentive. This is app is beneficial for the supervisors as it creates a more effortless flow for assigning timesheets for my colleagues and me.
Product and Service Delivery/Support is Top Notch
What do you like best about the product?
So far, I love the user experience with how powerful the training is to guide full usability of the platform and quick and courteous support is with issues.
What do you dislike about the product?
At the moment, there I do not have any specific dislikes. The platform and account management with our other business units have been great to make sure there are no dislikes that stay a dislike!
What problems is the product solving and how is that benefiting you?
Creating additional IVR's and lines for each business unit to offer phone support and unified connectivity between LOB's for calls and issues to work cohesively.
NICE CXone Overview
What do you like best about the product?
NICE incorporates many of the everyday standard sales tools into one platform. By doing this, it allows for a more effective and efficient sales process for Sales representatives.
What do you dislike about the product?
Requesting time off via NICE requires a separate log-in.
What problems is the product solving and how is that benefiting you?
NICE makes it easier to access client data with fewer keystrokes. When you're in busy mode, this goes a long way to saving time.
User-friendly
What do you like best about the product?
The feature of incontact that I like the best is that it is very user-friendly. I have been using incontact for over a year and even with the updates and changes to the layout of their product it is easy to navigate.
What do you dislike about the product?
I can't say that there is really anything that I dislike about incontact. I have never had any issues with it and like I said above, it is easy to use. This is a great product.
What problems is the product solving and how is that benefiting you?
I use incontact to view my schedule and make any changes to my schedule. I like that I can request a day off or request that my break be at a specific time all within this module. It makes everything very convenient for me.
Recommendations to others considering the product:
N/A
Works well. Operates as it should. Easy to maneuver.
What do you like best about the product?
The simplicity of the operating system is great. The sign in process is simple and straight forward. Transferring, answering and conferencing calls is an easy process.
What do you dislike about the product?
Sometimes the system is a little slow but that could also be an issue on my end. My computer isn't the quickest and that could be the reasoning for the slow system.
What problems is the product solving and how is that benefiting you?
All of my CSR needs are met. The system operates as it should.
Recommendations to others considering the product:
Works well!
Greatest tool for working from home!!!
What do you like best about the product?
I really like how there is no need for a land line connection since nowadays it is rare to find them in homes, making this the perfect tool to perform from home.
What do you dislike about the product?
There is not really I can say I do not like about it, only once I had an issue where I was muted, and the app failed to do so, therefore causing me an embarrassing moment with a client.
What problems is the product solving and how is that benefiting you?
The connection is excellent!!! It lets you interact with your clients just as or even better than a landline or a cellphone would!! Never had I had such experience in a call center job.
Great Connection, GREAT EXPERIENCE !
What do you like best about the product?
In all my years of working on dialers, I can honestly say that this particular one has made my job so much easier! I have all the necessities I need to conduct a consistent professional call with my clients.
What do you dislike about the product?
There is nothing about this product that I can say needs improvement. Cxone doesn't disappoint! I am genuinely pleased.
What problems is the product solving and how is that benefiting you?
With this particular product, it just makes my calls seem so much easier and more professional. The system navigation is easy, especially with cxone. They really make my calls a lot simpler and easier to handle.
Well It has been worth while launching and very helpful
What do you like best about the product?
How the customer can place comments and statements on the app and around the world new technologies being invented and nice cx one is one of the best tech there is now in this time and year and millinium
What do you dislike about the product?
Not all persons can access the site, and they have constant log-in errors occurring when trying to access the site; I would like quicker access if possible at this time, just if your can overview my request.
What problems is the product solving and how is that benefiting you?
that it can assist any agent anywhere across the world customer can sen any feedback, it shows how we generally appreciate the customer's point of view and business
Recommendations to others considering the product:
It it Very Aplicable
Excellent tool to communicate with end users
What do you like best about the product?
Excellent communication tools with end users where we can support them with a phone call or chat with excellent interface and added templates which can be modified.
What do you dislike about the product?
The UI can be imrpoved, and the communication tab should be able to move around should not always be in small vertical size should be adjustable, and correction for chat support can be added
What problems is the product solving and how is that benefiting you?
Helped with chat support to end user's and resolved their query easily to improve our brand and helping resolutions.
Great System
What do you like best about the product?
The feature that I like best would be the mask feature.
What do you dislike about the product?
The only thing I do not like, have an issue with, and disapprove of is the fact that it is constantly disconnecting the agent's leg.
What problems is the product solving and how is that benefiting you?
I use NICE as a softphone for work. There are not any problems being solved. The benefit of having the softphone accessible without the NICE app open in the browser is very nice.
Recommendations to others considering the product:
Great system highly recommended
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