NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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Fast, efficient and reliable
What do you like best about the product?
What I really like about Nice CXone is how fast the calls connect directly to the integrated phone, there is no need to have an additional softphone or a physical phone and then wait for the call to come in to accept it, just log in and the call will connect automatically reducing the probability of a dropped call.
What do you dislike about the product?
The calls are flowing like a charm, however, the chats are not quite fast, the window gets stuck when I move from one chat tab to another, it takes around 2-3 seconds to completely load the chat. It may not sound like a big-time, but dealing with 20-30 chats would seriously impact the performance stats.
What problems is the product solving and how is that benefiting you?
NICE CXone has drastically improved my performance as an agent, by having just one application running to handle the calls, my computer is running smoother, reducing the time I have to spend to continue with my call flow. Nice CXone has helped me to improve my performance as an employee.
really great interface
What do you like best about the product?
The expedient login capability. The ease of going available to aux and back to available. The ease and comfort in managing between organizations with the omnichannel routing.
What do you dislike about the product?
I cannot readily say there are any features about NICE CXone that I dislike. It is a very simple and concise interface.
What problems is the product solving and how is that benefiting you?
The ease and comfort in maneuvering between omni channels makes the system a great time management investment
and definitely increases productivity and also is key in my business performing better
and definitely increases productivity and also is key in my business performing better
CXone is a great program that I use for work and would be great fro anyone needing to communicate.
What do you like best about the product?
What i like the best is the different options that are provided.
What do you dislike about the product?
What I dislike is that sometimes the connection doesn't stay through.
What problems is the product solving and how is that benefiting you?
I use either Chrome or the Incognito if the connection does not go through, or I relog in
CXone
What do you like best about the product?
simple and convienient. User friendly interface.
What do you dislike about the product?
Need to log in via office 365 and does not have standalone exe
What problems is the product solving and how is that benefiting you?
1 device for all
Recommendations to others considering the product:
Download and try out CXone
Nice and Comfortable
What do you like best about the product?
Comfortable system to develop ourself at working, everything is distributed perfectly so it's smooth and easy to use, not hard to find the tools and everything I need
What do you dislike about the product?
Sometimes it gets really slow or maybe crashes for a few minutes buts rarely happens which is positive and i wouldn't say it's that bad but sometimes you need to be quick.
What problems is the product solving and how is that benefiting you?
Providing every kind of service to give the best attention to members gets worth using NICE CXone because it also provides a lot more productivity and performance.
Nice Review
What do you like best about the product?
It is very easy to use. Especially since they have added the scheduling aspect to the system.
What do you dislike about the product?
Honestly the only thing i dont like is that some calls it takes a while for the information to pop up, so sometimes youre already talking to a client without having the name first
What problems is the product solving and how is that benefiting you?
The scheduling problems i was having have been solved. I can do it right on my computer without even having to place a client on hold
Great Product!
What do you like best about the product?
This product is intuitive and easy to maneuver
What do you dislike about the product?
sometimes it can time out and disconnect unexpectedly
What problems is the product solving and how is that benefiting you?
solving the issue of tracking adherence and usage of the product. It has the benefit of being easy to figure out and use
Good experience
What do you like best about the product?
Very user-friendly when you upload contacts.
What do you dislike about the product?
It does not normally saves the last page where you were working before.
What problems is the product solving and how is that benefiting you?
The scripting piece is easy and upload contacts even more.
Recommendations to others considering the product:
Give a try, it is easy to manage and beneficial for all levels in company.
Wonderful, when it works
What do you like best about the product?
I love the interface and how easy it is to use when it works.
What do you dislike about the product?
When the system doesn't work its a nightmare to try and fix. I often have issues using my microphone, logging in and calls dropping or being refused.
What problems is the product solving and how is that benefiting you?
i like having to accept the call. i also really like the choice of three ringtones. although more would hurt. I also love the fact that is auto-populates a call tracker for me
Very user friendly service. Would recomend!
What do you like best about the product?
The program is straightforward to learn, and I enjoy using it.
What do you dislike about the product?
I haven't had any problems with the program so far.
What problems is the product solving and how is that benefiting you?
This program helps me handle calls coming in and making calls to ensure I am able to help with my customers needs.
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