NICE CXone Mpower
NICEExternal reviews
1,701 reviews
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great product and support
What do you like best about the product?
the phone system is easy to use and navigate
What do you dislike about the product?
I am old school and would like to be able to pick up the phone and receive support when I need it
What problems is the product solving and how is that benefiting you?
the only problems we have are connectivity issues or finding solutions to other issues that may occur.
Great tool to use
What do you like best about the product?
What I like best is it’s very easy to navigate. It’s easy to look at different things as you can pull up multiple tabs. It’s easy to get around. It’s easy to add tabs or to add different things add different widgets so that’s the main thing that I like.
What do you dislike about the product?
I think the only thing I do not like is that sometimes it times out even though I’m on it times out, but other than it timing out, it is actually a great tool to use and to have
What problems is the product solving and how is that benefiting you?
It is solving the way I listen to the phone calls because it’s a lot easier than doing recorded calls. I can just click on someone’s name in live monitoring and actually listen to that called in and they are so if they are having problems, I can actually join the call and help them and assist them
Great product
What do you like best about the product?
The product is user friendly and shorts the dashboard very well.
What do you dislike about the product?
The calls can drop or are hard to pick up sometimes
What problems is the product solving and how is that benefiting you?
Having a phone base which is through the phone rather than a landline system.
Great automation system for customer service purposes
What do you like best about the product?
I like the idea how it proactively anticipate customers needs and can fix issues before we become major issues.
What do you dislike about the product?
Overall, I don’t have any complaints about it. It just needs to be probably a little bit more user-friendly.
What problems is the product solving and how is that benefiting you?
It helps me mostly with the customer complaints
Stable, feature rich platform
What do you like best about the product?
We've found the CXone platform to be a good choice for our business. The cloud-based infrastructure is reliable, and it has a plethora of powerful features that help us enhance customer, agent and manager experiences. We appreciate the unified suite of tools, including integrated workforce management, omnichannel capabilities, capable IVR, easy access to call recordings, and fairly robust reporting. The platform is easy to use (intuitive UI), provides several tools for real-time monitoring, agent performance, and our Technical Account Manager is educated and helpful.
What do you dislike about the product?
Custom reports are difficult to configure and the learning curve for IVR Studio scripting is steeper than anticipated.
What problems is the product solving and how is that benefiting you?
NICE CXone is a powerful platform that is helping us provide exceptional customer experiences to our members.
Smooth but not Perfect
What do you like best about the product?
The NICE CXone Mpower is fast, responsive, and easy to use program. The interface is clean, and it makes handling customer interactions smooth. It also integrates well with other tools, which helps keep everything in one place which is I love.
What do you dislike about the product?
It can feel a bit complex at first, especially with all the features. Some areas could be more intuitive, and occasional glitches can be frustrating. The pricing is also on the higher side in my opinion
What problems is the product solving and how is that benefiting you?
helps streamline customer interactions by combining multiple communication channels into one platform. It improves efficiency by automating workflows and reducing wait times.
Great product!
What do you like best about the product?
The ability to contact more clients due to speed of calls being fed to my agents, time saved by the auto features such as auto voicemail.
What do you dislike about the product?
Sometime when receiving inbound calls there is no hang up button to click and have to wait for the client to hang up!
What problems is the product solving and how is that benefiting you?
It is helping identify possible issues with the quality management portion. Helping my agents achieve daily targets.
Great tool, unsurpassed support
What do you like best about the product?
The quality and speed of the support I receive.
What do you dislike about the product?
The reports are a little difficult to navigate. I"ve tried to match the predesigned reports against a custom report with the same data, but it doesn't come up the same. (I think there's a timeframe issue.)
What problems is the product solving and how is that benefiting you?
The inbound contact tools are exactly what we need given we offer various types of support, from sales and warranty to troubleshooting and parts. We also offer Spanish language assistance.
Extremely Helpful
What do you like best about the product?
It's resourceful and helpful when looking for valuable information.
What do you dislike about the product?
I don't have no dislikes about NICE CXone
What problems is the product solving and how is that benefiting you?
Helping me solve credential about NICE.
Nice Mpower review
What do you like best about the product?
automating customer service is nice and the function is decent.
What do you dislike about the product?
its not easy to learn or use. better training is needed.
What problems is the product solving and how is that benefiting you?
Making the information clean and easy to review.
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