Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Great Call Center Tools
What do you like best about the product?
The tools in CXOne are very easy to use. If i don't understand something, I can access DOJO or NICE Support.
What do you dislike about the product?
At times, the system may be difficult to access but clearing cookies usually resolves these issues. On some tools, there is limited flexibility. For example, we cannot add unexcused absences as sometime different from any other time off in WFM.
What problems is the product solving and how is that benefiting you?
Having the system select calls for evaluations is great! The WFM program is really easy to use too. Accessing reports enables me to make better decisions.
- Leave a Comment |
- Mark review as helpful
Move fast and with endless features!
What do you like best about the product?
InContact Cxone is great at managing an Omni Channel center. It's studio product is much more seasoned than competitors allowing you to do much more complex integrations with partners in easy-to-use UI.
What do you dislike about the product?
Just like most Telco providers, haveing a staging or UAT environment is difficult without isolating certain test agents, skills, and scripts to mimic a staging experience.
What problems is the product solving and how is that benefiting you?
InCOntact Cxone allows us to make changes daily to suit our partner's needs.
Good experience
What do you like best about the product?
ease of use it is easy and to hear the customer
What do you dislike about the product?
nothing so far I am still training with it
What problems is the product solving and how is that benefiting you?
helping connect to customers
inContact was better before NICE got involved
What do you like best about the product?
The reporting can be nice when it works. Our TAM is great, but we literally are paying someone to be our advocate and squeaky wheel to a company we are paying money to for their service. There is so much potential with this product but it has not lived up to expectations.
What do you dislike about the product?
The support is lacking. It's never their fault. They pass the blame on to everything BUT their system. I wish their support would provide more details on how to troubleshoot and fix something.
What problems is the product solving and how is that benefiting you?
We thought they could solve for productivity, it is actually worse now. The agents have no faith in the product and it is a morale killer. The extra reporting we didn't have before was great. The WFM is decent.
Streets Ahead
What do you like best about the product?
a wealth of features and functionality, new supporting products launched often to enhance to the base system
What do you dislike about the product?
Nothing so far, the product is very competative
What problems is the product solving and how is that benefiting you?
Solving customer pinch points
Wowsome!!
What do you like best about the product?
It is multitasking tool which help me fetch details in one website
What do you dislike about the product?
There is none for this tool to be dislikes
What problems is the product solving and how is that benefiting you?
It is helping me to get h my logs in easy way
Interesting
What do you like best about the product?
I found NICE CXone helpful in a way that Iam no longer going to think or to ask someone on what is my schedule.
What do you dislike about the product?
in regards of that non, as i can see that this app is helful everytime,
What problems is the product solving and how is that benefiting you?
It benefits me on saving time
CXOne user
What do you like best about the product?
Ease of reporting and ability to create my own reports
What do you dislike about the product?
The frequent Outages which causes many disruptions and impacts our SLA
What problems is the product solving and how is that benefiting you?
Integrated into our systems and ease of reporting.
NICE CXOne - Best of all your cloud based solutions
What do you like best about the product?
The system is easy to navigate and use. The scripting language is very straight forward and gets better with every release.
What do you dislike about the product?
Forecasting needs a bit of work for our specific use case, but overall it will work for you.
What problems is the product solving and how is that benefiting you?
CXOne allows quick deployment for home based and outsourced agents. A simple to use interface cuts training down to hours.
Call Center Manager
What do you like best about the product?
This cloud based platform has a very user friendly interface, a lot of bells and whistles and love the prebuilt reports. It's nice to have the supervisor tools to listen in to calls and very easy to search and find recorded calls. Love the coaching and interaction options and schedule management tools built into the system.
What do you dislike about the product?
I like they have WFM features built into the system but would like the WFM process with intraday manager report to be able to select a date range for that report vs. one day at a time.
It would be nice to have the supervisor tool ability to stay connected to agents to follow call after call automated instead of having to click on one call at a time for each call.
It would be nice to have the supervisor tool ability to stay connected to agents to follow call after call automated instead of having to click on one call at a time for each call.
What problems is the product solving and how is that benefiting you?
NICE helped us tremendously during the pandemic as we were able to quickly move our entire call center off site and to a work from home model at a drop of a dime notice. Also the WFM tools help us ensure we are staffed adequately based on our call volume.
showing 11 - 20