NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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Better than Average Contact Center
What do you like best about the product?
There is easy access to skilling and dashboard creation.
What do you dislike about the product?
Reporting could be improved as it is not intuitive.
What problems is the product solving and how is that benefiting you?
Easy skilling of agents to divert calls to the appropriate people.
Crucial and works as expected
What do you like best about the product?
It gives me the visibility that I need, and all buttons on the main page are properly located.
What do you dislike about the product?
Currently, there is not a specific downside other than the fact that figuring out how to pull up reports is a bit of a hassle.
What problems is the product solving and how is that benefiting you?
We use it in a call center; we have customers call in to buy a product that we sell. Everything works smoothly 99% of the time; it keeps our production up by decreasing the dropped calls and leads since it works very well almost all the time.
Recommendations to others considering the product:
It is a very straightforward and easy-to-use tool. It will do what is expected of it and will be very efficient at it as well.
Working from home made easy
What do you like best about the product?
Calling our patients to help them with their appointments is smooth and straightforward.
What do you dislike about the product?
The only thing I don't like is that they don't have a widget form to appear on your screen to make the calling a little easier instead of going back and forth with the pages.
What problems is the product solving and how is that benefiting you?
What's been solved is we are getting more calls out to patients. What we benefit from the system is that we can search a department number with the same program without looking for a binder.
Recommendations to others considering the product:
Just remember that everything is been monitored.
ALL Superb! No hustle for contacting someone. Thanks for this experience!
What do you like best about the product?
No hustle. My experience here is likely awesome.
What do you dislike about the product?
I just dislike the time when I left my nice running. It automatically switches off.
What problems is the product solving and how is that benefiting you?
Benefits of doing the work done right away. The distro is all here. No garbled sounds from the other party.
Recommendations to others considering the product:
They should switch to Nice because it is really easy to use. No hustle.
NICE!
What do you like best about the product?
It is easy to use, and hardly any problems ever arise with this program. I also like that it alerts of new incoming notifications.
What do you dislike about the product?
I wish that it would show whole phone numbers instead of cutting the last digit off to make it easier for a callback.
What problems is the product solving and how is that benefiting you?
Just communication problems and benefits are that it keeps track and total of all calls.
Recommendations to others considering the product:
n/a
Great experience with NICE CXone
What do you like best about the product?
I like the easy user experience. It took no time at all to get the hang of it.
What do you dislike about the product?
The program will repeatedly crash throughout the workday.
What problems is the product solving and how is that benefiting you?
I can log in and out of various modes to help my employer with timekeeping and keep my paycheck accurate.
NICE CXone - Very intuitive and reliable for business
What do you like best about the product?
It playes a crucial role in our work environment to staty connected with busniess clients situated around the world. It is reliable and easy to access for our empolyees with out any trouble. It alos provides the real time report to track the number of calls attended.
What do you dislike about the product?
It is bit hard to find the diadvantage of using this software, but I would like to suggest chnage the position of the mute button to somewhere else on the screen in order to avoid the confusion disconnect the call mistakenly.
What problems is the product solving and how is that benefiting you?
With the use of NICE CXOne we can attend the the calls from our clients and get the valuable feedback of our products. It has also been benefitted to trafer a calls in appropriate department in the perpose of escalation.
Simple and easy to use
What do you like best about the product?
The color profiles for each activity clearly indicate the what each employee is doing, and the simple and easy to use UI makes me doing my job smoothly.
What do you dislike about the product?
Although its simple to use, could use some easier navigation panels but its a minor issue.
What problems is the product solving and how is that benefiting you?
Just helps me stay online for my patient health care role.
The software we needed! A wonderful tool, simple and reliable
What do you like best about the product?
I have been working for about four months now, simple to use, no need to install additional programs on the pc.
What do you dislike about the product?
If the connection gets unstable, the software needs to be logged out and logged back in, which sometimes can take a little while
What problems is the product solving and how is that benefiting you?
Very easy to use, the integration has been seamless so far.
Recommendations to others considering the product:
n/a
Easy to use and self explanatory
What do you like best about the product?
The pop up feature, hard to miss visually,
What do you dislike about the product?
Can not change ring tone is ear pearcing
What problems is the product solving and how is that benefiting you?
N/A
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