NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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ALL Superb! No hustle for contacting someone. Thanks for this experience!
What do you like best about the product?
No hustle. My experience here is likely awesome.
What do you dislike about the product?
I just dislike the time when I left my nice running. It automatically switches off.
What problems is the product solving and how is that benefiting you?
Benefits of doing the work done right away. The distro is all here. No garbled sounds from the other party.
Recommendations to others considering the product:
They should switch to Nice because it is really easy to use. No hustle.
NICE!
What do you like best about the product?
It is easy to use, and hardly any problems ever arise with this program. I also like that it alerts of new incoming notifications.
What do you dislike about the product?
I wish that it would show whole phone numbers instead of cutting the last digit off to make it easier for a callback.
What problems is the product solving and how is that benefiting you?
Just communication problems and benefits are that it keeps track and total of all calls.
Recommendations to others considering the product:
n/a
Great experience with NICE CXone
What do you like best about the product?
I like the easy user experience. It took no time at all to get the hang of it.
What do you dislike about the product?
The program will repeatedly crash throughout the workday.
What problems is the product solving and how is that benefiting you?
I can log in and out of various modes to help my employer with timekeeping and keep my paycheck accurate.
NICE CXone - Very intuitive and reliable for business
What do you like best about the product?
It playes a crucial role in our work environment to staty connected with busniess clients situated around the world. It is reliable and easy to access for our empolyees with out any trouble. It alos provides the real time report to track the number of calls attended.
What do you dislike about the product?
It is bit hard to find the diadvantage of using this software, but I would like to suggest chnage the position of the mute button to somewhere else on the screen in order to avoid the confusion disconnect the call mistakenly.
What problems is the product solving and how is that benefiting you?
With the use of NICE CXOne we can attend the the calls from our clients and get the valuable feedback of our products. It has also been benefitted to trafer a calls in appropriate department in the perpose of escalation.
Simple and easy to use
What do you like best about the product?
The color profiles for each activity clearly indicate the what each employee is doing, and the simple and easy to use UI makes me doing my job smoothly.
What do you dislike about the product?
Although its simple to use, could use some easier navigation panels but its a minor issue.
What problems is the product solving and how is that benefiting you?
Just helps me stay online for my patient health care role.
The software we needed! A wonderful tool, simple and reliable
What do you like best about the product?
I have been working for about four months now, simple to use, no need to install additional programs on the pc.
What do you dislike about the product?
If the connection gets unstable, the software needs to be logged out and logged back in, which sometimes can take a little while
What problems is the product solving and how is that benefiting you?
Very easy to use, the integration has been seamless so far.
Recommendations to others considering the product:
n/a
Easy to use and self explanatory
What do you like best about the product?
The pop up feature, hard to miss visually,
What do you dislike about the product?
Can not change ring tone is ear pearcing
What problems is the product solving and how is that benefiting you?
N/A
easy and stress free
What do you like best about the product?
I like that it routes the phones calls to the right person. Its super easy to use,
What do you dislike about the product?
That if you forget to log off it and only click out of it you are still logged on.
What problems is the product solving and how is that benefiting you?
That the customers who call us are getting the first person available which allows us to them to get the best service.
Recommendations to others considering the product:
Great way to deliver great service and get easy reports
Nice in Contact review
What do you like best about the product?
The clarity of calls throughout max and how easy it is to navigate. Max is very easy to use once you know where all the buttons are which is why i recommend exploring it before jumpig in.
What do you dislike about the product?
To be honest, there is not really anything that I do not like. I have only had one issue with it but that was just some internal issues. we had a couple days wher e audio was choppy but it has since been fixed.
What problems is the product solving and how is that benefiting you?
helping the united states through the covid 19 pandemic. I personally am benefiting financially because it helps my job give me a position there for in turn giving me the opportunity to use it and work.
Recommendations to others considering the product:
Just take it slow; make sure you explore a little bit before you take off running. The software max which is implemented into nice is really easy to use and understand
Nice CXone has been a fantastic experience so far!
What do you like best about the product?
Super user friendly interface as well as just an overall seamless experience
What do you dislike about the product?
sometimes the website can bug out a little bit but that is normal with technology
What problems is the product solving and how is that benefiting you?
allows us to serve our customers more efficiently and house everything together
Recommendations to others considering the product:
realize embrace everything it offers and learn the system! will be so beneficial
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