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amazing
What do you like best about the product?
I love most of the different types of tagging
What do you dislike about the product?
It can take me a few attempts to get a report settings accurate and multiple screen pop up
What problems is the product solving and how is that benefiting you?
I like that I can custom create dashboards to review my team stats and performance on the phone
Recommendations to others considering the product:
Its been a good experienced, minor issues but overall good app
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My experience using nice cxone
What do you like best about the product?
The user-friendliness and compatibility of the product that makes it easier to use the console.
What do you dislike about the product?
Frequent blank screens that need refreshing or clearing the cache
What problems is the product solving and how is that benefiting you?
I haven't encountered any significant problems. The benefits are the compact design of the console
Recommendations to others considering the product:
None as of the moment
Great experience with nice
What do you like best about the product?
I like the features of nice where we can schedule outbound calls to our clients
What do you dislike about the product?
not being able to save contacts to call for future dates
What problems is the product solving and how is that benefiting you?
It's very user-friendly! It's beneficial to our jobs, and this saves our time
Recommendations to others considering the product:
Nice is very user-friendly. It's easier to find the options you need, and you can even learn independently.
Great precise app!
What do you like best about the product?
What I like best is the feature where you can select the colors of the interface. Precise application and looks very simple. The quality is effective and efficient.
What do you dislike about the product?
Limited color of the interface only. The color that I want or is cool to my eyes is not included in the choice. But it is just okay. Maybe next time, the color will be improved by the developer.
What problems is the product solving and how is that benefiting you?
None at the moment. It is helpful, and looking forward to bringing comfort to our work. I am more productive than ever. This is perfect! I hope this will be permanent.
Recommendations to others considering the product:
I highly recommend this app to be used by all organizations as it is effortless to use.
Great experience with Nice, easy to use and very convenient
What do you like best about the product?
I like the option that you can schedule a call
What do you dislike about the product?
Limited choices of color template, maybe you can add more
What problems is the product solving and how is that benefiting you?
So far none, it's very convenient to use
Recommendations to others considering the product:
Easy to use
Great system, easy to use!
What do you like best about the product?
CXone is very easy to use couldn't recommend highly enough
What do you dislike about the product?
The only thing I would like is an application rather than a web based login
What problems is the product solving and how is that benefiting you?
Better reporting and analytics
Recommendations to others considering the product:
Very easy to transition to highly recommend
Super easy to use.
What do you like best about the product?
With a simple layout and interface, it's easy to use and find what you're looking for.
What do you dislike about the product?
So far, I haven't found anything to dislike about it.
What problems is the product solving and how is that benefiting you?
I work remotely, so it helps me connect to the customers I'm serving as well as my teammates.
Recommendations to others considering the product:
If you're looking for something that is easy to understand and use, then I would definitely recommend NICE CXone.
CXone for Professionals
What do you like best about the product?
It is easy to add new specialties to switch into when changing departments.
What do you dislike about the product?
We have found that the program will crash after about 6 hours when in one disposition.
What problems is the product solving and how is that benefiting you?
CXone allows workers to stay on track with their breaks and when shifting to new pivots.
Been using Nice CXone not just here at my current employer but mostly for all of the centers
What do you like best about the product?
The organized time sched, coaching logs and lot more
What do you dislike about the product?
None that I can tell. The product is superb
What problems is the product solving and how is that benefiting you?
The time logs and as well for cx communications, was able to manage work efficiently
This is very user friendly, structured, workforce optimized tool. I would recommend it to anyone!!
What do you like best about the product?
It helps with coaching to improve productivity. And you can pick the type of integrations you install with it.
What do you dislike about the product?
So far nothing. It's really easy to use and works with almost any type of integrated service. So far anyway!
What problems is the product solving and how is that benefiting you?
It's much easier to analyze and get accurate results from calls. Meaning I know how to better set performance levels for my team.
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