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it was quick and easy
What do you like best about the product?
rapid responses and I was able to resolve my issue without seeking additional help
What do you dislike about the product?
Nothing about this app. works excellent!
What problems is the product solving and how is that benefiting you?
Retrieving a new password to gain access.
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Makes making phone calls Easypeasy
What do you like best about the product?
I like the ease of this program. It has the option to remember your phone number which is also a plus. There aren't may buttons on it; which is a huge plus. I love it
What do you dislike about the product?
Sometimes the connectivity can be a little spotty. Depending on your internet speed will decide the quality of the call. There is a lag when connecting to other programs like go to
What problems is the product solving and how is that benefiting you?
With using Nice CXone we are able to reach out to our clients with ease. Every team member has access to their own phone number and the programming is awesome I definitely recommend
Recommendations to others considering the product:
Train!
Integration and support are lacking
What do you like best about the product?
Nice CXone offers a ton of features and customization all in a nice hosted solution. They provide a lot of flexibility to small to large companies looking to ditch on-prem PBX.
What do you dislike about the product?
We use CXone through integrations with our RingCentral service. The integration is loose at best, and a lot of the administration is cumbersome and unintuitive. The rollout process and early support were abysmal, but ongoing support has been better. Still, when calling for support, there is often confusion about whether we're a direct customer or RingCentral customer.
What problems is the product solving and how is that benefiting you?
We migrated from an on-prem PBX (Shoretel/Mitel) to take advantage of a decentralized system. This has allowed us to add branch office workers into our Call Center seamlessly. During the push to "work from home" during 2020 this worked flawlessly for us.
Good application for customers and employees at a side
What do you like best about the product?
The cloud platform that just keeps on giving, also has a good use for call centers in need, where you can help the business to maximize.
What do you dislike about the product?
The call center software that needs some tweaks and UI improvement, but that's just about it for now.
What problems is the product solving and how is that benefiting you?
Call center calls are much easier to handle and it has a very good use for dialing into meetings when in need.
Amplifying productivity and integration with Fintech
What do you like best about the product?
The speed of signing in and getting to work. I like that it uploads fast and I can easily get started on my workday. Most of the other programs i use tend to take a bit longer. I like that you have a supervisory view option that allows you to see the productivity and how you compare to everyone else at the company. I use other programs that lack the ability to use this function. In the Fintech industry, products like this one are necessary in providing the most optimal experience for us consultants and our clients.
What do you dislike about the product?
The multiple screens and popups.
One thing that is missing is an all in one page. Often times the dialer will not notice thats its called the same person too many times. I feel like things should be easily navigated with just one screen to work on instead of multiple.
One thing that is missing is an all in one page. Often times the dialer will not notice thats its called the same person too many times. I feel like things should be easily navigated with just one screen to work on instead of multiple.
What problems is the product solving and how is that benefiting you?
I am using the app mainly for the dialer portion of it. It needs a few kinks worked on, including but not limited to the frequency of calling people. As i said in the comment before I think the system should know not to call more than 3 times. Ofthen times, I have realized that clients can become very upset if the dialer has called them multiple times in a day. especially if they are at work or just not really interested in our services.
Recommendations to others considering the product:
Just make sure you utilize all training materials. Also, there are a lot of other programs or utilities available on the site that will let you integrate more use of this product. I have watched the training videos; they were beneficial with knowing the functions of the application. You can check your work status in comparison to others in your company as well as where you stand for your personal goals. If your company is like mine, and you all have performance reviews and competitions the supervisory application from this program will allow you to see where you stand in real time.
Ease of USE
What do you like best about the product?
pratical and very easy to use and navigate
What do you dislike about the product?
load time, sometimes take a little longer than i like
What problems is the product solving and how is that benefiting you?
the ability to have all my matrix on one platform
i really like thats is very helpful
What do you like best about the product?
Ring central i love how it shows how many calls we have holding.
What do you dislike about the product?
Not anything to dislike about it. I really cant say that i islike anything
What problems is the product solving and how is that benefiting you?
very accurate and timely fashion on all calls and logs
Learning curve but it has been okay. Somethings better than Avaya other things not.
What do you like best about the product?
I like that there is a database of numbers to look but instead of having to hunt for a phone number but the numbers can be confusing and a bit difficult to decipher. I also love the supervisor and all of the tools available there. It has also made call review much easier. I like that I can listen to live calls easily and the coaching function is great.
What do you dislike about the product?
I do not like that you have to be connected to the agent's leg in order to get a call. Avaya was pretty simple, you log in and click available, and you are ready to go. I also dislike that calls cannot be taken when not available. If a customer calls back in, you cannot answer unless you are available.
What problems is the product solving and how is that benefiting you?
I am not sure it has solved a lot of problems at this point. Added some new ones, but as I said, I do like the database of phone numbers, though the numbers can be confusing to dail.
Easy to use
What do you like best about the product?
I like that you can leave notes and do callbacks. You sure are not going to miss follow-ups.
What do you dislike about the product?
Overall, the product is very satisfactory.
What problems is the product solving and how is that benefiting you?
It helps the business by making the employees work efficiently—more revenue for the company.
Recommendations to others considering the product:
If you are looking for an autodialer or a product that makes your life easier, I recommend NICE CXone.
NICE
What do you like best about the product?
In addition to actively monitoring staff, queues, and contacts through the Dashboard in real-time, the Prebuilt Reports are valuable tools to review past activities for quality assurance and training purposes. The reporting capabilities have improved with the latest updates. Looking forward to eventually being able to audit text messages and outbound calls in the future as well. It's also great to have control over the ACD for various business needs.
What do you dislike about the product?
Depending on the flow of inbound contacts, the Dashboard has some delays that occasionally lead to miscommunications and refusals. Not being able to monitor or audit text messages is a concern for quality assurance. It would also be great to have auditing capabilities for outbound calls rather than only listening live via the Supervisor function.
What problems is the product solving and how is that benefiting you?
Standards and ongoing training needs are much easier to recognize through the Dashboard and various Prebuilt Reports. Managers, Supervisors, and Quality Assurance leadership teams may handle staffing or community issues at the moment in addition to being better prepared to coordinate short and long-term goals. Written and verbal records help to align with best workplace practices while improving upon overall professional development goals.
Recommendations to others considering the product:
Take your time to explore the functions and test them out. Keep a log of tech issues to help you understand when it's time to reach out for tech support.
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