NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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simple and helpful
What do you like best about the product?
Seeing the status of the agents is very helpful. it also gives me access to the availability of my colleagues
What do you dislike about the product?
So far, all the features are good, i don't have any dislikes or whatever.
What problems is the product solving and how is that benefiting you?
many problems, for example, you will not cram over the time since you see each others status
New Launch
What do you like best about the product?
I love not having to click on anything to answer the phone
What do you dislike about the product?
I don't like the constant robotic beeping every 10 to 15 seconds ALL DAY
What problems is the product solving and how is that benefiting you?
still learning the system
CSR
What do you like best about the product?
easy sign in, and esy to navigate the program
What do you dislike about the product?
Absolutely nothing. Everything is easy to navigate
What problems is the product solving and how is that benefiting you?
helping customers
Recommendations to others considering the product:
It's easy to use and navigate
I'm really comfortable with the platform, very intuitive an east to understand
What do you like best about the product?
That is easy to understand. Even a child could easily use it without any problem.
I use Incontact for my daily job as a Care Guide for Oscar Insurance, and it is effortless!
I use Incontact for my daily job as a Care Guide for Oscar Insurance, and it is effortless!
What do you dislike about the product?
As a matter of fact, I do not dislike any of the tools I use for my daily work.
I like the tools, but maybe it needs to improve on the way it refreshes too often that it tends to lag.
I like the tools, but maybe it needs to improve on the way it refreshes too often that it tends to lag.
What problems is the product solving and how is that benefiting you?
Communication problem between my coworkers.
Yes, as I use the NICE CXone tool for my job.
I couldn't say I'm more productive, but it suits me a lot.
Not that I can notice.
Yes, as I use the NICE CXone tool for my job.
I couldn't say I'm more productive, but it suits me a lot.
Not that I can notice.
Recommendations to others considering the product:
Try it!
Works great outside of citrix applications like on the native desktop
What do you like best about the product?
I like the interface used its user friendly straight forward dial pads are easy to access and it maked transferring and navigating through telephone book easy as you able to search with words and not just numbers
What do you dislike about the product?
In all honesty the only thing i dont like is when you tunnelling through service such as zoom it seems to disconnect the connection after a certain amount of hours on avrerage it was like 7 hours could be systems or connection but it happened once a day each day for a week
What problems is the product solving and how is that benefiting you?
I have found ways to secure details of customers as you able to mask calls to hide sensitive data that shoudnt be accessible to anybody also you able to actually view in real time call ques so you can anticipate what to expect
NICE schedule review
What do you like best about the product?
veryt organised and easy to read, easy to trade shifts and add additional hours
What do you dislike about the product?
nothing i dislike about the system it is very accessible on all devices
What problems is the product solving and how is that benefiting you?
shift hours and trading shifts, adding additional hours, calculating weekly hours and breaks staying organised
Good to Great
What do you like best about the product?
Details! Lots of amazing in depth, detailed information at your disposal. Everything needed to run a successful contact center is housed within this platform. I have used several other platforms in previous companies and find this to be the most comprehensive.
What do you dislike about the product?
One thing that we do find somewhat challenging is keeping it simple. Unless you're from this world, NICE can be quite difficult to navigate. I would love if they had a little ? hover button besides the dashboard buttons so that one can hover and learn what is being measured and how, etc. Though, NICE does an amazing training/ help section (it's just sometimes hard to know what you need to look for if unfamiliar). More 'bang for your buck'- would love to have a dedicated rep that reviewed what we are using on a regular basis and inform us of how we can make the most of what we're paying for.
What problems is the product solving and how is that benefiting you?
Visibility into our call handling performance. It's a bit more difficult for my company now, as they were using "old school" technology of just answering the phones when they rang. When it was realized we needed more, we upgraded to this and they quickly realized everything they were missing out on.
Makes it easier for professionality
What do you like best about the product?
The in contact on how many calls you have made.
What do you dislike about the product?
There are no downsides yet that I can think of
What problems is the product solving and how is that benefiting you?
The benefits I realize is that it's easier to do conference calls
Recommendations to others considering the product:
none
It was definitely helpful information. It is also one of the main components that we use.
What do you like best about the product?
How the layout describes EXACTLY how the process is used.
What do you dislike about the product?
When delivering the information, maybe make it a little more fun so the information gets retained. Rather than it feeling like it was read at us.
What problems is the product solving and how is that benefiting you?
I haven't actually started using it yet. I will begin that process later today. I am still new to the company I am with. So this is our training month.
I'd say NiceCX has the best WebRTC platform in the industry, they are the leaders in cloud computing
What do you like best about the product?
Their software is pretty functional and optimized, something we don't often see nowadays with other companies; I'm glad my company opted for them.
What do you dislike about the product?
objectively nothing; subjectively I'd say it would be better if they could redirect the calls to someone else when you're about to get off or go to lunch, overall it's perfect
What problems is the product solving and how is that benefiting you?
Helping people out when they are stressed or having a bad time during their trip, or just by helping them get their desired vacation at the best price and time, thats it
Recommendations to others considering the product:
Go for it, you won't find any other webrtc platform as good as this one!
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