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Great System!
What do you like best about the product?
Very easy to work! I like the components of the system & how a lot of items are tracked.
What do you dislike about the product?
There is nothing that I dislike about this system at this time.
What problems is the product solving and how is that benefiting you?
Time Management
Recommendations to others considering the product:
None at this time.
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Won't always crash but when it does, you'll have a contact!
What do you like best about the product?
What I like the best about Nice CXone makes is, it easy to transfer and accept calls, with the interactive system up/down lines. There is no guessing game for UI.
What do you dislike about the product?
What I find the least helpful about Nice CXone is that it choose when to crash and it's when I am in the middle of contact or at the beginning of accepting a phone call.
What problems is the product solving and how is that benefiting you?
Nice CXone if the first software, of this style, I have had experience with. I do not have others to compare it to but I have found it rather easy to learn and manipulate for a smooth operating shfit.
great program
What do you like best about the product?
easy to use across platforms (PC, IOS, iphone) and keeps a record of a lot of helpful stats that can be recalled when asked for higher ups in the department and easy to keep track of employee performance while working from home
What do you dislike about the product?
sometimes the service lags/freezes and it doesnt update it real time, it updates every 5 seconds, which isn't the worst but also would be programmed to be better/quicker
What problems is the product solving and how is that benefiting you?
the ability to track workers and allow them to communicate with one another while working from home. also the program can be designed by us to keep track of whatever stats we want from phone calls
It's generally been a good experience, little issues here and there but overall a good product.
What do you like best about the product?
Updates in real time, can see everyone's status and incoming calls right away. I also like that you can how much availability there currently is as well as a list of everyone that is online.
What do you dislike about the product?
Every now and then it can get stuck and needs to be refreshed but it happens fairly rare so it isn't a really big issue. I believe it happened to me twice over the course of a few months.
What problems is the product solving and how is that benefiting you?
The benefits of the product are in the fact that it makes a easy way of keeping in contact with your organization, seeing all of your colleagues and their statuses at the time, which solved the problem of having to contact each person individually to obtain that information.
Recommendations to others considering the product:
I would recommend NICE CXone, after using it for a few years now I can confirm it is one of, if not the most stable product of its kind. The reason I feel it's better than its competition is that I have friends at other companies and, based on what they have shared with me, it does not seem stability is the strongest attribute for them. They often have issues with their product freezing, missing calls and other similar issues, much more than I experienced with products from CXone. Therefore, if you are in a position to choose the product you'll be going with, I strongly recommend choosing NICE CXone products.
At our company, we often discuss the products we use to evaluate how they help us with our work and if there are issues. Rarely do we speak about issues with NICE CXone products, so this confirms the above and why I would recommend this product to anyone. There are monthly reviews of the products and reports containing reported issues, and the InContact widget is usually the last thing that comes into the conversation. So if you really want your employees to have an easy time using this type of product, I would recommend going with NICE CXone.
At our company, we often discuss the products we use to evaluate how they help us with our work and if there are issues. Rarely do we speak about issues with NICE CXone products, so this confirms the above and why I would recommend this product to anyone. There are monthly reviews of the products and reports containing reported issues, and the InContact widget is usually the last thing that comes into the conversation. So if you really want your employees to have an easy time using this type of product, I would recommend going with NICE CXone.
Connected to Be One
What do you like best about the product?
I Enjoy the up-to-date modern style of complete software with easy access.
What do you dislike about the product?
The meaningless disposition for nonsethical calls.
What problems is the product solving and how is that benefiting you?
While working with others on a call the access to transfer is much faster than ever.
Recommendations to others considering the product:
Think of the company as a new approach to answering calls. There is no other better option.
great
What do you like best about the product?
its very useful especially the upgraded version
What do you dislike about the product?
sometimes it logs me out while on breaks or lunch says agent crash
What problems is the product solving and how is that benefiting you?
helping people solve there problems on vacations
It has a few bugs and will sometimes drop calls randomly but it operates smooth and has good perks
What do you like best about the product?
The estimated time for transfers. And the easiness of the transfer system.
What do you dislike about the product?
Sometimes calls will randomly disconnect but other than that it is a good phone system.
What problems is the product solving and how is that benefiting you?
The benefits of transfer and wait times have durastically improved.
seamless experience
What do you like best about the product?
I like the phone integration and the way it works for team.
What do you dislike about the product?
It would help if you improved the mobile interface
What problems is the product solving and how is that benefiting you?
It helps us to manage the customer phone queue.
Recommendations to others considering the product:
NA
Quality with NICE CXone!
What do you like best about the product?
The "MAX agent" feature of the software works exceptionally well, and doesn't lag speed wise. I like that there is a connectedness between my employees and I while using the "MAX agent"; we are able to view each others status regarding whether we are taking a call, break, lunch and so on.
What do you dislike about the product?
There doesn't appear to be a reliable form of support for agencies to contact the moderators of the NICE CXone software when there are hiccups in the system.
What problems is the product solving and how is that benefiting you?
In the past, I'd experienced problems with the "MAX agent" feature of the software freezing and disallowing me from answering calls. Currently, this is not an issue.
easy to use
What do you like best about the product?
This system is very user-friendly and easy to use. It is the best phone system I have used in a long time.
What do you dislike about the product?
nothing actually. This is a fabulous product software for internet phone calls
What problems is the product solving and how is that benefiting you?
I haven't had any problems in the 1 month that I have used this system. Its easy to jump in an monitor my agents calls and live listen to them.
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