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Excellent tool for B2B communication, providing amazing networking cloud
What do you like best about the product?
NICE inContact minimized the hassle of the waiting period, thereby providing a smooth contact experience with clients.
I use CXOne softphone, and in the previous project, I also used Salesforce cloud in addition for communication.
I use CXOne softphone, and in the previous project, I also used Salesforce cloud in addition for communication.
What do you dislike about the product?
NICE inContact needs other softwares in order to be aligned with and this often causes lags in the system.
Sometimes other supporting softwares do not synchronize properly
Sometimes other supporting softwares do not synchronize properly
What problems is the product solving and how is that benefiting you?
I make inbound and outbound calls using NICE CXone. It has been a tremendous tool to work with clients.
Usually, the phone also has an option for automated pickup, which prevents the delay from answering the call.
Usually, the phone also has an option for automated pickup, which prevents the delay from answering the call.
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It has been great so far
What do you like best about the product?
I like how easy it is to navigate the system and how easy it is to troubleshoot when things are not going super well. I have never had too many issues and all of them have been easy to fix.
What do you dislike about the product?
I honestly don't see many downsides other than some minor technical issues that have come up.
What problems is the product solving and how is that benefiting you?
I use CXone for my job and it is a really easy system to use when it comes to answering phone calls and completing different transfers as they are needed in my work place.
Recommendations to others considering the product:
I think the biggest recomendation I can give is to be patient when the system is having troubles. Sometimes it just takes some time and patience to fix
CXO
What do you like best about the product?
WHAT DO YOU FIND HELPFUL EASY TO MANAGE AGENTS AND LIVE MONITOR
What do you dislike about the product?
THAT IT WILL TIME OUT AN, YOU HAVE TO LOG IN AGAIN
What problems is the product solving and how is that benefiting you?
I LOVE HOW WE CAN TAKE OVER THE CALL WITHOUT TRANSFERRING
NIce CXone review - It is amazing software
What do you like best about the product?
It has all the functions that we need as a call center agent. This was the first time I was able to use NICE CXone, unlike other software, this is very easy to use!
What do you dislike about the product?
Everything is good as it is. But from my personal point of view, it would be nice if we can make a conference call. I do think the function is available, just that cannot find it.
What problems is the product solving and how is that benefiting you?
I really wanted to see my recent contacts or those who contacted me. And good thing NICE CXone has that feature! This really help me track my calls, and do callback if needed.
Recommendations to others considering the product:
If you are looking for software that is very easy to use, meets the requirements of the organization especially the Call center/ contact center industry, and has quality support, I would highly recommend choosing NICE CXone!
My opinion about NiCe Cxone
What do you like best about the product?
The Most hepful feature is the automatic reporting generation.I use it to automate a workflow and have all the data update every hour.The upside is that I have eyes everywhere with fewer clicks.
What do you dislike about the product?
That I have to login multiple Times a day.When tools get stuck I have to logout and login a few times a day but it is not that annoying I would like to see this resolved.
What problems is the product solving and how is that benefiting you?
Prodctivity and adherence.With the new cxone we have all the features that we need vs our old software for our call-center.The bussiness performance has increased after adopting cxone.
Recommendations to others considering the product:
Still using avaya? Switch to cxone to increase productivity.
Pretty good tool for our day to day job.
What do you like best about the product?
The fact that is handy, it is always there and can aid me in my day-to-day tasks. Ease of access and simple enough that everyone can understand it, even the elderly.
We are using it in conjunction with ring central and it makes it much easier to link ring central with Salesforce.
The fact that it can dial in phone numbers with a different standard. Not sure if the feature lies with the our VoIP provider or if the widget does all the work but it is something that I am happy with.
We are using it in conjunction with ring central and it makes it much easier to link ring central with Salesforce.
The fact that it can dial in phone numbers with a different standard. Not sure if the feature lies with the our VoIP provider or if the widget does all the work but it is something that I am happy with.
What do you dislike about the product?
The interface looks a little outdated for 2021 and it could use a refresh. Sometimes the status bugs out and you don't realize it until you need it but it happens less and less as of later. However, when it does i need to be logged out by someone with higher privileges in the system or attempt to login from a different browser.
The password reset functionality could be a little improved as I had some headaches in the past while attempting to reset the password. It would simply not work from the widget.
When we passthrough audio from ring central and dial into zoom for example, the audio quality drops a lot and I'm not sure if it is related with our company's settings or how it is handled by the widget.
The password reset functionality could be a little improved as I had some headaches in the past while attempting to reset the password. It would simply not work from the widget.
When we passthrough audio from ring central and dial into zoom for example, the audio quality drops a lot and I'm not sure if it is related with our company's settings or how it is handled by the widget.
What problems is the product solving and how is that benefiting you?
In my Job, it aids me a lot in contacting my clients and reaching out my goals, to some degree it assists with some metering but that could be a false positive.
As I mentioned before it is a great tool to link ring central and Salesforce together, it is much easier to ring directly from. Salesforce and contact my clients.
I am much faster now calling the customer and simply clicking on their phone numbers rather than copying and pasting it in a different window and sometimes even getting lost in the process.
It is a little tool that almost always does it's job and you don't even realize how useful it is until you have to not use it anymore.
In a small sentence it makes me more efficient and I can use it's features to have multiple calls qued up.
As I mentioned before it is a great tool to link ring central and Salesforce together, it is much easier to ring directly from. Salesforce and contact my clients.
I am much faster now calling the customer and simply clicking on their phone numbers rather than copying and pasting it in a different window and sometimes even getting lost in the process.
It is a little tool that almost always does it's job and you don't even realize how useful it is until you have to not use it anymore.
In a small sentence it makes me more efficient and I can use it's features to have multiple calls qued up.
Recommendations to others considering the product:
Deep dive into it's features as it is quite reach on this topic.
Don't be scared to use it or consider it just another tool as it will in fact simplify your life instead of adding more headaches.
It can help in many ways, multiple qued calls, multiple sessions, internal dialing, you can see the teams and it's members and it will be really easy to access anyone.
If you run into issues where you can't switch your status, logout, if possible. If not ask someone with the right privileges to log you out.
If the page looks like it's refreshing constantly reopen the browser, these are the 2 bugs that I encountered but seem to appear less and less.
Don't be scared to use it or consider it just another tool as it will in fact simplify your life instead of adding more headaches.
It can help in many ways, multiple qued calls, multiple sessions, internal dialing, you can see the teams and it's members and it will be really easy to access anyone.
If you run into issues where you can't switch your status, logout, if possible. If not ask someone with the right privileges to log you out.
If the page looks like it's refreshing constantly reopen the browser, these are the 2 bugs that I encountered but seem to appear less and less.
Helpful Tool Improves Efficacy
What do you like best about the product?
As an escalation agent I aide in the monitoring of agent's auxes (breaks and lunches respectively) this tool has been an absolute game changer regarding evaluating one's usage of their time in these auxes. Rather then relentless searches on antiquated systems, Nice allows me the ability to see these metrics in a structured format and the best part of this, is the lightning fast ability to do so.
What do you dislike about the product?
sometimes nice will default to another location even though you will set it to view a specific department or team thus always resulting in having to re-select the entry you're looking for
What problems is the product solving and how is that benefiting you?
Ability to view schedule's/breaks/luches/time off much more quickly, ability to search for an agent's name or supervisor more efficiently, able to view a personalized grid of agent's time management thus improving focus and able to launch maxx quickly though this tool
My job uses this and it is awesome!!
What do you like best about the product?
Easy to load up and no major issues with the system
What do you dislike about the product?
I wish I could connect without having to choose a status
What problems is the product solving and how is that benefiting you?
I can provide service to the consumers I serve without having a landline which is a big plus.
Great All In One Application
What do you like best about the product?
The aplication is very simple to use,! So many options in one app, love the schedule viewer,! helps me keep track of the day.
What do you dislike about the product?
my schedule viewer isnt fully working properly yet. :/ and how many unavalible secletcions there are with the log off button being at the bottom, need to be put somewhere else.
What problems is the product solving and how is that benefiting you?
im just learning up it, but like its set up alot better than avaya. alot simpler. more detailed at the same time,! but the schedule viewer is nice. and it has increased my production.
Recommendations to others considering the product:
Great Phone calling application,! Almost an All-In-One,!
NICE - Robust and Easy to Use
What do you like best about the product?
NICE has a presents a lot of useful information to me as a service desk technician. MAX works quite well in handling calls and chats.
What do you dislike about the product?
Doesn't always remember what my "default" screen should be (would prefer to always login to the Dashboard)
What problems is the product solving and how is that benefiting you?
We use NICE as our call system for our help desk. Definitely a better system that what it replaced.
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