NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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Makes it easier for professionality
What do you like best about the product?
The in contact on how many calls you have made.
What do you dislike about the product?
There are no downsides yet that I can think of
What problems is the product solving and how is that benefiting you?
The benefits I realize is that it's easier to do conference calls
Recommendations to others considering the product:
none
It was definitely helpful information. It is also one of the main components that we use.
What do you like best about the product?
How the layout describes EXACTLY how the process is used.
What do you dislike about the product?
When delivering the information, maybe make it a little more fun so the information gets retained. Rather than it feeling like it was read at us.
What problems is the product solving and how is that benefiting you?
I haven't actually started using it yet. I will begin that process later today. I am still new to the company I am with. So this is our training month.
I'd say NiceCX has the best WebRTC platform in the industry, they are the leaders in cloud computing
What do you like best about the product?
Their software is pretty functional and optimized, something we don't often see nowadays with other companies; I'm glad my company opted for them.
What do you dislike about the product?
objectively nothing; subjectively I'd say it would be better if they could redirect the calls to someone else when you're about to get off or go to lunch, overall it's perfect
What problems is the product solving and how is that benefiting you?
Helping people out when they are stressed or having a bad time during their trip, or just by helping them get their desired vacation at the best price and time, thats it
Recommendations to others considering the product:
Go for it, you won't find any other webrtc platform as good as this one!
Outstanding Software and easy to use.
What do you like best about the product?
The most helpful Nice CXone brought is it's more convenient for its users because it is easier and more accessible. The icons are easier to understand, and it widens the choices of its users to change their interface.
What do you dislike about the product?
This is not a dislike, but if there's one thing that needs to be improved, it's to broaden the option to chat with each user. Also, we wanted to have more options to change the color of the interface.
What problems is the product solving and how is that benefiting you?
It's more accessible for us (users) to know our real-time record of calls. We also have access to know our coaching schedule without asking our team leaders. We also benefit to schedule and adhere our lunch and breaks on time.
Recommendations to others considering the product:
I recommend Nice CXone to my colleagues because this software is much easier and accessible to use. It's user-friendly and has a lot of options to choose from! It may save a lot of time for its users since it has a lot of features to navigate and to use!
Everything has been great and the response from our feedback has been remarkable.
What do you like best about the product?
The response is what i find the most remarkable. Very quick and professional.
What do you dislike about the product?
Nothing really that I dislike. All has been handled really well.
What problems is the product solving and how is that benefiting you?
Reporting solutions are at the top of my list. LiveVox is very robust and if there are issues, solutions are presented in a timely fashion.
Amazing and satisfied
What do you like best about the product?
The different skills of what your doing and scheduling
What do you dislike about the product?
It will automatic disconnected when you are in call fo some reason
What problems is the product solving and how is that benefiting you?
User friendly and very easy to use easy track all data that you want
Recommendations to others considering the product:
You should use this system because this is very useful friendly user all application and data is detailed
Best Communication app
What do you like best about the product?
Easy to use application and interface, ability to communicate internally between colleagues, outbound and inbound calls. The ability to transfer calls between end-users.
What do you dislike about the product?
The idle timer seems to be inconsistent between users, and it seems to behave a bit differently from one to the other. From time to time, there are usage issues, and you have to restart the browser to use it again.
What problems is the product solving and how is that benefiting you?
I am using InContact to make QA reports and get usage reports from agents to see if they have logged in, in time and if they have been working the required amount of time.
Recommendations to others considering the product:
Easy to use for in-house reports.
First class omnichannel telephony vendor.
What do you like best about the product?
You can automate all essential features as long as you can automate a batch import file. The out of the box features, particularly for compliance, are unrivaled by competitors. The day-to-day operation and administration of the platform are top notch. The Customer and Account Support teams are very helpful and responsive.
What do you dislike about the product?
Scheduled Callbacks, Segementation, and Email/SMS. Systemic limitations to SCHEDULED CALLBACKS - features, agent UI/UX. The UI/UX for EMAIL and SMS [batch (aka mass) and individual]. The UI/UX for creating SEGMENTATION - particularly, it is very cumbersome to reorder the segments. (e.g., sometimes you click save and the order or the segmentation change does not change, plus it is super slow/clunky). We do not know when/why are calls are being blocked/SPAM - we need the system to tell us when a phone number is blocked/labeled and the reason - if possible. U-QM is like an unfinished product - with a lot of potential - but not in its current state.
What problems is the product solving and how is that benefiting you?
LiveVox enabled us to survive the global pandemic, allowing easy implementation/migration to a work from home model. The system mitigates risk for us - out of the box. Allows us to drive revenue & recoveries with less effort/cost.
The one stop shop to get all of your analytics needs done
What do you like best about the product?
I like that you can go in and create anything you are thinking of getting a report on. It's like Livevox is ten steps ahead of you. I do want to thank Brandon Kinlein and Aaron Easley for their time and patience in getting us familiar with the system
What do you dislike about the product?
There is not too much that I did not like about it. Once you go in and start playing around with all that it has to offer, the system will become easy to navigate towards your end goal
What problems is the product solving and how is that benefiting you?
I believe it has solved a lot of intricate details that we were looking for as far as getting down to an under-five second report that can tell us how many calls were incomplete during that timeframe
Recommendations to others considering the product:
I would recommend Livevox to anyone out there that is trying to deep dive into numbers with their team to get a better understanding of the daily intake. Play around with all that it has to offer, and you will not be disappointed.
LiveVox Review
What do you like best about the product?
The partnership with the account executive and the technical account manager is excellent.
What do you dislike about the product?
The time that it takes for their first level support to get back to you is daunting.
What problems is the product solving and how is that benefiting you?
LiveVox provides a calling platform that we know is protected by several successful legal defenses in court. Even though we're not a collection agency, as a creditor we still can enjoy the benefits of this protection.
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