NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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Amazing and excellent system
What do you like best about the product?
Almost everything specially the scheduling the different type of skills
What do you dislike about the product?
For some reasome there was a time that we are on call and it will automatic kicked you out and disconnected.
What problems is the product solving and how is that benefiting you?
Easy to check reports data and and track employee on their different type of skills
Recommendations to others considering the product:
This system is user friendly very easy to use and has excellent service
My Nice incontact exoerience
What do you like best about the product?
One of the best features I like about Nice that we are able to schedule our outbound calls to our clients even we are on call.
What do you dislike about the product?
I have experienced a few disconnected calls but good thing about Nice is that we can report this immediately.
What problems is the product solving and how is that benefiting you?
Although we are experiencing diaconnected calls sometimes reporting it immediately avoids future problems.
Recommendations to others considering the product:
I definitely recommend Nice. It has a lot of features that are helpful to our industry.
A lot of Potential
What do you like best about the product?
The person(s) assigned to our account appear to care about our business' successes and failures.
What do you dislike about the product?
Omni channel solutions are not yet market-ready. Additionally, reporting (historical and real-time) are, at best, basic.
What problems is the product solving and how is that benefiting you?
From a voice channel perspective, we can effectively communicate with our customers.
Good system, but have had problems with recent upgrade to U13
What do you like best about the product?
Great help from Malisha when have questions or problems, she has been very helpful gathering the right personel when there are problems.
What do you dislike about the product?
Not always made aware of "known issues" with the system until there is a problem.
What problems is the product solving and how is that benefiting you?
VPN Connection and U13 platform issues. Agnts not able to stay connected and sometimes recieve a blank Agent Desktop Native screen. Alos, since the VPN change, we are unable to transfer files succesfully.
A replacement system...
What do you like best about the product?
We went from a phone system that had hardphones and softphones to just this website-based system. I would say that most of our people are not happy, but I don't think it' s an issue with Nice itself, but the way the company has it set up.
What do you dislike about the product?
I dislike that it is completely web-based and we have to have special things set up to still have a hard phone.
What problems is the product solving and how is that benefiting you?
I'm not certain as I'm not the admin of the system.
Nice CXone did the job, well done!
What do you like best about the product?
I like best. When it comes to the features, like the autodialer, the scheduled outbound calls and more
What do you dislike about the product?
For me, the interface or option to choose other theme color or templates
What problems is the product solving and how is that benefiting you?
The auto dial function. The business doesn't need to use a hard phone anymore. And for the leaders part, the wispering option is great especially during live monitoring.
Recommendations to others considering the product:
This tool will help your contact center or business to deliver impact to the entire customer journey
Very Informative application
What do you like best about the product?
I like the ability to see what the team is doing. I like the ability to monitor calls as they are happening.
What do you dislike about the product?
If I had to change one thing, it would be the constant updates.
What problems is the product solving and how is that benefiting you?
I am not solving a problem with LiveVox, I am being more efficient with LiveVox.
wonderful and great experience ever
What do you like best about the product?
made my work easy, helps me a lot to set up a call back
What do you dislike about the product?
I hope there is an option to disconnect the call when you receive an inbound call.
What problems is the product solving and how is that benefiting you?
For me, the most helpful feature of NICE CXone is the moment that you can save a callback note whenever you need it.
Recommendations to others considering the product:
I highly recommend the NICE CXone because it will help you make your work easier. Convenient and friendly user. You also have a lot of options to choose call disposition.
NICE CXone: Great Software
What do you like best about the product?
We can schedule a call, which we can maximize our time.
What do you dislike about the product?
I think the limited option for color template
What problems is the product solving and how is that benefiting you?
None so far, it's convenient to use
Recommendations to others considering the product:
I would suggest putting a "hang up option" every inbound call
Nice application
What do you like best about the product?
The view is slique and professional looking.
What do you dislike about the product?
Shortcut keys to end the call specially in case a ghost call has been received.
What problems is the product solving and how is that benefiting you?
No problems at the moment but it will be beneficial since it looks precise than the previous app that we use.
Recommendations to others considering the product:
I highly recomment this tool to all organization as it is very efficient.
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