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Seamless Integration Cross Platform
What do you like best about the product?
Seamless integration with NICE CXone and other platforms (IE Salesforce) necessary in building metrics and overall production. The pain points I have experienced in the past concerning cross-platform integration have virtually disappeared and has led to a direct increase in metrics and sales. The new calendar feature that reminds you of upcoming appointments is my favorite part, making it easier to manage a large workload.
What do you dislike about the product?
The only part I dislike is the loud chiming noise when getting a live connect, there is no option to turn down the volume down or turn it completely off.
What problems is the product solving and how is that benefiting you?
I am able to keep up with a larger workload in managing many appointments across many time zones. It is easier to contact clients in a timely manner with the appointment reminder feature.
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Top of the line - Workforce Telephonic Application!
What do you like best about the product?
User-friendly interface and appearance while providing easy utilization for all users, from seasoned to a new hire. other tools used in sync with Company Lead Database.
What do you dislike about the product?
Open window of application doesnt stay forefront, an you must go back to app window to use, it should automatically become main window when in use especially when a call is incoming or answered.
What problems is the product solving and how is that benefiting you?
Speed and achievement are the benefits; intermittent lag and refresh app options are issues. Overall more productivity is achieved while staying on top of refreshed app and clearing Cache & cookies.
Recommendations to others considering the product:
its worth using, better than most dialer and telecom systems i have used in past call centers.
I love CXone, it is levels above previous versions of Incontact I have used.
What do you like best about the product?
The functional simplicity and real-time dashboards are invaluable.
What do you dislike about the product?
I don't have any dislikes and, I don't feel there are features that are lacking.
What problems is the product solving and how is that benefiting you?
We have integrated CXone into our Salesforce CRM platform to more easily track customer interactions. We also use the dashboards to monitor agent statuses more easily. Since the start of the pandemic, CXone has been an integral tool in monitoring our staff.
A simple and easy to navigate dialer system that offers a smooth experience for your team
What do you like best about the product?
The ability to transfer calls efficiently and toggle between hold/live without any disruptions
What do you dislike about the product?
Sometimes there are technical issues with the customer not being able to hear me
What problems is the product solving and how is that benefiting you?
The ability to receive live feedback from customers in a quick and efficient manner
Recommendations to others considering the product:
N/A
Very good
What do you like best about the product?
I like that the system is easy to navigate, the sound quality is always good, and the troubleshooting tips seem to work. I don't have very many issues using this
What do you dislike about the product?
I don't particularly appreciate that the sound randomly goes out; even after troubleshooting, I sometimes still have issues. Other than that, the system is generally a pretty good system
What problems is the product solving and how is that benefiting you?
They are constantly making changes to the system I now realized that if i use google chrome the entire system generally works a lot better than what it normally does when I use edge
NICE CXone is great and easy to use!!
What do you like best about the product?
The ease of everything being in one system and easy to navigate!
What do you dislike about the product?
Sometimes there are issues with Nice disconnecting or freezing
What problems is the product solving and how is that benefiting you?
All of the data being in the same place and the phones easy to navigate make working from home amazing!
Recommendations to others considering the product:
Easy to use!
Nice has been really easy to use and navigate
What do you like best about the product?
It is not a hard application to use. I also like the fact that it alerts you when a call comes in
What do you dislike about the product?
This recent update, it didn't tell you that it would be updating and i could find the launch button
What problems is the product solving and how is that benefiting you?
It is helping to connect customers to us in regards to mental health benefits
have been using incontact for 3 years , good program
What do you like best about the product?
tracking all my calls and the volume of calls
What do you dislike about the product?
It crashes alot. Also, it does freeze but good otherwise
What problems is the product solving and how is that benefiting you?
I can see who is logged in, and i can always check on my daily stats
Recommendations to others considering the product:
great product, def consider getting it
Worked with this for the last 4 years
What do you like best about the product?
Been working with this program for more then 4 years. It's easy to use, friendly interface for end users. Was able to have a peak view of the Admin side and it has very usefull reports and dashbords for Admins to use.
What do you dislike about the product?
The password reset flow is a bit complicated and the reset e-mail takes to long to be received. It would be beneficial to hav this corrected and have a faster delivery.
What problems is the product solving and how is that benefiting you?
We use InContact for communication with customers and our Support staff and between support to direct incoming calls to available engineers for a fast turn of events. We are delighted with this feature so far.
Very useful and user friendly
What do you like best about the product?
User friendly interface allows easy navigation.
What do you dislike about the product?
The one thing that I dislike was maybe the layout of the logs.
What problems is the product solving and how is that benefiting you?
The application provided a better communication entity than the application used before.
Recommendations to others considering the product:
I recommend this application as an easy-to-use communication platform.
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