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Very good, very useful for daily tasks
What do you like best about the product?
I can listen to what people say on meetings/calls, which helps me check people's technical skills and soft skills. Also, it helps me provide pointers and praises for each specific scenario.
What do you dislike about the product?
What I dislike about it is that there is no 2FA set in place when you are trying to log in.
There is nothing else that I dislike about it besides the above sentence.
There is nothing else that I dislike about it besides the above sentence.
What problems is the product solving and how is that benefiting you?
It helps me find out what can be improved on each meeting that our hires have with the customers.
Based on the above, this aids me in providing pointers on what should've been done better. on the meeting and also, it helps me provide praises for whoever deserves it.
Based on the above, this aids me in providing pointers on what should've been done better. on the meeting and also, it helps me provide praises for whoever deserves it.
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I use it everyday at work
What do you like best about the product?
It's very easy to use, provides all the necessary functions I need for my daily tasks.
What do you dislike about the product?
Sometimes it bugs out
Also it does not offer any kind of popup when your session expires and you need to log back in
Also it does not offer any kind of popup when your session expires and you need to log back in
What problems is the product solving and how is that benefiting you?
We use it to take incoming calls each day and it is integrated with RingCentral for phone calls.
Pretty good experience so far, been using the service at work on a day to day basis.
What do you like best about the product?
This is the most helpful tool in making outbound calls and receiving inbound calls during work hours, it's working like a charm and never failed me at work. Top app.
What do you dislike about the product?
The fact that sometimes the quality of the call is very low, but I think it depends on the internet connection one has as well as the headset/microphone connected.
What problems is the product solving and how is that benefiting you?
Since I work in a customer support environment, it's been the to go tool when you want to call customers and assist them on their day to day issues with the product.
Recommendations to others considering the product:
To use it with an open heart.
Great product with no bugs found in 2 years
What do you like best about the product?
The product is integrated as a widget with RingCentral, which we use to transfer calls or to get the ones from our customers. I've never had any issues with it.
What do you dislike about the product?
As previously mentioned, I've never had any issues with it and the product works fine.
What problems is the product solving and how is that benefiting you?
It is used at our company to transfer calls to RingCentral and to get the necessary CSATs for our management team to review.
Recenzie CXone -Cel mai bun produs
What do you like best about the product?
This product is easy tot use and I do nota get poate in the menus.We resolved the slow respinse with CXone.
What do you dislike about the product?
The suport response time is a bit slow but eventually they get the job done.
What problems is the product solving and how is that benefiting you?
With CXone we resolved the respinse time Isaura and the advantage ia that we cam get all the reports needed in tine.The old platforma was slow and buggy.
A HUGE IMPROVEMENT
What do you like best about the product?
Honestly I love taking calls on it, It's easier to use, The sounds more clearer and it's an amazing app. I use Avaya with this but this one is honestly soooo much better!
What do you dislike about the product?
Only thing I dislike is how some of the calls I get or take over it will say that I refused the call. Which makes it a little bit more challenging to do our jobs but it's very nice to use.
What problems is the product solving and how is that benefiting you?
The only problem I have had was the one I stated above and the benefits definitely outweigh the cons. It's definitely more productive to use this system then the other one.
Recommendations to others considering the product:
i PROMISE YOU WILL NOT BE DISAPPOINTED OUR COMPANY LOVES USING NICE!
An excellent tool, when it works
What do you like best about the product?
It's effortless to use, most of the functions that I need to do my work correctly are very good at what they are supposed to do, it's very intuitive, and the distribution of the interface is well done.
What do you dislike about the product?
When something does not work, it keeps not working for long, and even if it's workarounds to avoid them, it's still suboptimal, and it delays or even interrupt the workflow.
What problems is the product solving and how is that benefiting you?
We can get in touch whit our clients in a very efficient way; we can contact other members or departments on our team quickly and solve communication issues; we get the tools to reach our providers and leaders depending on what we are working.
Recommendations to others considering the product:
Try to use it in a small team at first, trying to see if it could work; if you notice any needs that are not being met to try to solve them first; other than that, I think that is a great tool, and you should give it a chance.
NICE is a great website for work schedules. I recommend it to anyone in the work field.
What do you like best about the product?
I like the weekly view for the schedule also the best is you can add schedule changes.
What do you dislike about the product?
Nothing at all! I love everything about NICE.
What problems is the product solving and how is that benefiting you?
I have solved my schedule change issue. I was having.
Softphone that we use to take in calls.
What do you like best about the product?
Easy to use and user-friendly. The dashboard also shows the status of my colleagues, which is more accessible for everyone to see if someone is going over lunch or breaks.
What do you dislike about the product?
Letters and numbers are too small. I wish there would be an option for us to change the font or the background to make it much pleasing to the user's preference, like Facebook or Messenger dark mode.
What problems is the product solving and how is that benefiting you?
It's the softphone we use for our callers to reach us when customer service is needed. It is also the one we use to make outbound calls which makes our life and customer's life easier instead of them calling back to dial again and waiting for the queue. Having to do outbound calls using NICE CXone is convenient.
Recommendations to others considering the product:
User-friendly and easy access.
we use nice for our new work system and i love it. so easy and great to use
What do you like best about the product?
way easier to navigate the system. alot easier than our old one
What do you dislike about the product?
nothing so far is to dislike about the program. it works for me
What problems is the product solving and how is that benefiting you?
it make the navigation of answering the phone lines for clients way more easier
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