NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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Easy to use and to understand, beginner friendly widget.
What do you like best about the product?
Practical, minimal, easy of use, a great feature to connect everyone, and of course WFO friendly.
What do you dislike about the product?
A bit too crowded. All information is packed in that tiny windows when trying to do something besides calls.
What problems is the product solving and how is that benefiting you?
By using the widget we fasten the process of helping those in need.
Recommendations to others considering the product:
Don't be afraid to pick up the phone, with NICE CXone, you only talk and the widget does the rest! Wonderfull!!!
Easy to use platform with superior product and customer service support!
What do you like best about the product?
The LiveVox interface is one of the most simple I have experienced in my years of using dialer equipment. Their account support is a step above the rest!
What do you dislike about the product?
At times it seems upgrade changes are moving too quickly to maintain solid integrity of the platform
What problems is the product solving and how is that benefiting you?
LiveVox's Analytics suite and AI integrations have allowed a more efficient and quality customer experience. We now have tools to improve and meet Client SLA's.
Livevox System Admin Review
What do you like best about the product?
The Support for new products and rollouts is excellent. The ease of use of the products and the flexibility of the products allow for easy implementations and easy management of the system.
What do you dislike about the product?
Some of the reporting and behind-the-scenes actions that need to occur could use better documentation, including rules between PDAS and Contact Manager. Re-generating custom reports is also an area of concern. Number of Scheduled Campaign Jobs is also a concern, we currently have more than 5 segmentations we would like to run.
What problems is the product solving and how is that benefiting you?
Routing calls based on skill allowed for smoother transfers as to not be transferring to a service. Segmentations, Contact manager, and the SFTP has allowed us to move from a 2-hour dialer upload process to an automated process. The benefits of this transition are less manual efforts being exhausted daily loading the dialer and taking out the human error that can always occur.
Recommendations to others considering the product:
Livevox has many product offerings; my recommendation is to explore those options and continue to grow your Call Center based on its current needs. Many product offerings take time to roll out but having a plan for the rollout and doing plenty of testing allows for a smooth transition to the new products.
Vice President of Workforce Management
What do you like best about the product?
The technical account team is amazing and goes out of their way to find solutions for our business problems. The product also continues to evolve and is keeping pace with industry trends.
What do you dislike about the product?
They continue to refine and modify reporting which will solve my pain points.
What problems is the product solving and how is that benefiting you?
Livevox has helped improve our agent and customer experience while reducing our costs.
A great dynamic product that offers so much to our call center
What do you like best about the product?
I like that they make the product end user friendly
What do you dislike about the product?
At times the lack of communication from support is frustrating
What problems is the product solving and how is that benefiting you?
Livevox's HCI solution was a game changer, contact rates jumped dramatically
Recommendations to others considering the product:
You'll love all the functionality that Livevox has to offer.
Great Customer Service
What do you like best about the product?
I am very pleased with the customer service experience and the genuine attention paid to high priority issues
What do you dislike about the product?
The ONLY minor issue I have is not feeling comfortable, at times, with certain "self-service" issues.
What problems is the product solving and how is that benefiting you?
Currently, there are no issues. Livevox is 100% willing to assist with any issues.
IC System
What do you like best about the product?
All of the data that is provided to us. I also really enjoy seeing all of the new technology that we are going to start using in 2022. How easy the platform is to use in general.
What do you dislike about the product?
Right now the only thing i dislike about Livevox is the bill :)
What problems is the product solving and how is that benefiting you?
We are solving Reg F and how we are going to utilize the platform in the future for texting email etc... and having this technology keep us ahead of our competition.
Complete Contact Center Solution
What do you like best about the product?
LiveVox is a complete contact center solution that is easy to implement, with most features easily configured & maintained by a non-technical administrator.
What do you dislike about the product?
Training and documentation are comprehensive. I'd love to see this coupled with a personal sandbox for practice to enhance learning.
What problems is the product solving and how is that benefiting you?
We see a benefit in call routing with an easily configurable call flow & IVR that uses data intelligently and insights from call/screen recording & evaluation.
Recommendations to others considering the product:
Livevox is a comprehensive solution for Contact Centers - I'd strongly recommend implementing the complete suite of product offerings to take advantage of the power of an all in one solution.
NICE to everyone
What do you like best about the product?
What I like about NICE CXone is that you can schedule a callbacks to your customer or client. This tool helps me and my team mate to never missed a follow-ups! Kudos to that!
What do you dislike about the product?
Nothing much. Except the colored templates. I think you should have more options to make in classy.
What problems is the product solving and how is that benefiting you?
It helps the business to save time and effort. Instead of using two or three diferrent tools just to dial or call a number one tool is enough. For the employees part, they will never missed an inbound calls anymore because of the ring tone feature.
Recommendations to others considering the product:
For those business owners who needs an efficient, ease access I highly recommend to purchase Nice
Nice makes my work convenient
What do you like best about the product?
The nice has great features that make my work much convenient. And one of the best thing here is that you can document and make an appointment inside the software that will serve as a reminder for us.
What do you dislike about the product?
The downsides of this software is Sometimes it shows that call is connected but there is no voice from other side for few seconds. The connection in calls is quite a hassle because we can't understand each other.
What problems is the product solving and how is that benefiting you?
It lacks settings, more options to customize.
In some calls, it makes a loud noise when the phone is calling, like a machine gun.
Sometimes the number that shows up for the person who is receiving the call
In some calls, it makes a loud noise when the phone is calling, like a machine gun.
Sometimes the number that shows up for the person who is receiving the call
Recommendations to others considering the product:
Use NICE CXone if you are the person who needs a constant reminder for your outbound calls.
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