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Highly Recommend!
What do you like best about the product?
I love that I can review calls and skip the silence and listen to the agent only or the customer only. It has a lot of features to review calls.
What do you dislike about the product?
I wish there were a way to search for the agents by their number and name. I would also like to listen to a call in its entirety and not listen to 2 calls whenever the client asks to speak to a supervisor.
What problems is the product solving and how is that benefiting you?
I can review calls and share each interaction with my team. This is a great benefit when trying to train agents or submit coaching requests. I also love that while I'm doing my monitoring, I can add notes to each call.
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System is efficient
What do you like best about the product?
The system is efficient and does a great job of tracking calls
What do you dislike about the product?
I am kicked out of the system at random times
What problems is the product solving and how is that benefiting you?
I can speak to guests and quickly solve their problems
NICE to use
What do you like best about the product?
Having the schedule laid out for the next few months was good, and I had no problems. Management updated any changes as needed. Reports and history are accessible.
What do you dislike about the product?
I had no problems with it; it seemed to provide sufficient data.
What problems is the product solving and how is that benefiting you?
The Staff could see past schedules as well as the present and future.
Not terrible, but not excellent
What do you like best about the product?
Audio is usually very good and doesn't even require me to use headphones/headphone mic to take calls. I like that the ringer is also loud enough for me to hear from a different room.
What do you dislike about the product?
I don't like that the leg connects after every call, and I have to manually disconnect it at the end of each call. If I forget, I am automatically connected to another call, which is inconvenient.
What problems is the product solving and how is that benefiting you?
I am able to receive calls from our customers, which is crucial in getting my job done. It is easy to put customers on hold or on mute, and I like the interface - everything I need is right up front.
Recommendations to others considering the product:
You will be able to have a lot of agents signed in at once, which lightens the load for all of your customer service associates. It splits the calls up pretty evenly, I believe, so one associate is not getting every single call. They will be put at the end of the queue until there are no other free agents.
NICE is nice
What do you like best about the product?
what i like best about NICE is how helpful it is to schedule time off
What do you dislike about the product?
I haven't pinned pointed on what i dislike yet
What problems is the product solving and how is that benefiting you?
I can view my schedule and request time off
i have issues sometimes with this system with logging me out when it only has been a short duration.
What do you like best about the product?
i like it is easy login, and then navigating the system makes it easy to understand. The tool I use is the MAX integrated software to connect my calls with consumers and peers.
What do you dislike about the product?
The only thing i could say about this system is that i dislike when the site stalls and will log me out when only a short amount of duration has passed before it asks me to re login in.
What problems is the product solving and how is that benefiting you?
The problem i am solving with NICE CXone is that i am able to integrate my phones to be able to speak with customers, and benefit is that the call is loud and stays connected.
Great company and awesome deals
What do you like best about the product?
The company provides its customers with recommendations. The company has provided radiology that better understands the call log in contact. The radiology can tell how many calls are made by our team, and separately, it provides the calls on hold and the missed ones. The company provides a work productivity log on every organization's information. Also, the setup for the learning is very good since it is easy, and there is no issue with the transitions. After a few days, the company's team members were able to train each other. The company provides the customers’ ability to interact in digital conversations and prefers brands that provide full-time support in the best way, faster, and with reduced effort.
What do you dislike about the product?
There is a serious problem with the application since it only works well with chrome. It might seem like it is not a big issue, but customers who use old laptops that do not come with chrome have to do something extra to have the application in their devices. The other challenge is clearing cookies when one longs in through chrome which is a chore.
What problems is the product solving and how is that benefiting you?
We have solved the overcrowded office with the company, and now workers are working remotely since some staff has been sent home- working remotely. Today the team loves the company's simplicity since it is convenient to work from home. The application solves the problem of overcrowding. It prevents the company from having overcrowded offices thus saving the employees' lives in this era of covid-19. It helps firms to remain compliant with MOH guidelines; maintaining social distance to avoid spreading coronavirus.
Recommendations to others considering the product:
Set Google Chrome as the default browser to avoid any possible issues.
Nice is used on a daily basis so my insights will provide value
What do you like best about the product?
The visibility of being able to see users in real-time.
What do you dislike about the product?
It's notifications are restricted and a call centre would benefit from using this.
What problems is the product solving and how is that benefiting you?
When you click on a user you are able to see a breakdown of there statuses for that day. Enabling you to manage behaviours better.
Recommendations to others considering the product:
Build a personal dashboard, it really does help manage teams better.
Easy to Use and Accesible
What do you like best about the product?
The NICE system is very user-friendly and not difficult to get a grasp of. I enjoyed utilizing the system while at my workplace. I think that it offers great features when needing to get into contact with our patients.
What do you dislike about the product?
I am not sure. I don't have anything negative to say towards NICE; there wasn't anything in particular that occurred.
What problems is the product solving and how is that benefiting you?
I am being able to be connected to patients and other representatives to make appointments etc.
Recommendations to others considering the product:
N/A
Nothing to complain about
What do you like best about the product?
the noise choies they give you when a customer hangs up or when you start dialing a call. They're very helpful. Although i've never used another system. It's useful
What do you dislike about the product?
I do not like the fact that we are not able to put our customers on hold while we are getting another call. It isn't helpful at all. I also do not like how often I have to log back in.
What problems is the product solving and how is that benefiting you?
You must be connected to a very good wifi for your customer to hear you clearly. Sometimes when i am connected to outsourced WIFI i am not able to use my microphone
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