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My experience has been average thus far.
What do you like best about the product?
The supervisor system. I like how I can kick people off of the board if need be. I like being able to see an overall summary of statistics. So far, this is the only system I have used like this so I cannot compare it to any competitors.
What do you dislike about the product?
Max and softphone mess up often. The troubleshooting steps I have found online are rather vague. It would be nice to have a 24/7 support chat on your website. Other than that every thing works fine.
What problems is the product solving and how is that benefiting you?
We are able to connect with callers easily, given there are no issues with max. The voicemail process is a breeze. I like the fact that I as a supervisor can send out alerts via max.
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The Future In Dialer Software
What do you like best about the product?
User-friendly no matter interface is easy to use anywhere. The log-in facilities are so simple that you can start making calls almost right away. It is beneficial in the schedule setup as well.
What do you dislike about the product?
I have difficulties contacting the support department when I have a system issue, like The system getting stuck. For the most part, with this system, everything works great.
What problems is the product solving and how is that benefiting you?
Calls are transferred smoother, whether it is to co-workers or different departments, by checking the availability. Call quality is crystal clear on all calls making it easier to understand.
Recommendations to others considering the product:
When using the software in a company environment, there are many options to pick and choose the most important calls to the business.
Very nice platform to use for work. Very detailed.
What do you like best about the product?
That it is web based and easy to use. The text aspect is very helpful as well as it allows us to reach our clients in a different way than most companies which is an added plus.
What do you dislike about the product?
The agent leg can be frustrating at times, but it could be many variables that fall in line with it not wanting to connect regardless of whether it is a headset issue or the system is down.
What problems is the product solving and how is that benefiting you?
We are solving a great number of problems though it does vary by our clients. Having this resource is very helpful to allow us to reach those outside of a retail building.
Works Somewhat Efficiently but Has Many Bugs
What do you like best about the product?
I like that evaluations are easy to review. I also like that call quality tends to be very high. I also like how easy it is to make outbound calls and to take incoming ones.
What do you dislike about the product?
I dislike how often the program crashes and I have to restart or log out and back in. I don't think this program is able to handle the volume of its clients sometimes.
What problems is the product solving and how is that benefiting you?
I have not noticed any problems that I'm able to solve using Nice CXone. We use it to take and make calls - all of my problem solving occurs in other systems.
Recommendations to others considering the product:
Restart and log out/in if you are having trouble. I have to do it often, which is no fun, but it works.
Nice product review
What do you like best about the product?
I like the timecard report. This way, I cut costs and use nice as a timecard to log in when users log in and out.I use the dashboard and the reports daily to track employee activity.
What do you dislike about the product?
The widget sometimes doesn't show the available users but this can be resolve by closing the page and re open but it is not something that bothers me that much .
What problems is the product solving and how is that benefiting you?
With CXone we are solving all past callcenter software issues. The benefit is a stable paltform for contactcenter and employee tracking. Timecards and reports all in one vs other tools wich have separate products for each function.
nice system
What do you like best about the product?
Overall it is a great phone to use. its easy. the only downfall is that when power short the phone goes down. put i be happy.lol!
What do you dislike about the product?
company has it connected to our timecard so if phone go down it log you out our timecard. that something our job has to work on.
What problems is the product solving and how is that benefiting you?
i like that we dont half to use the deposition.
Recommendations to others considering the product:
its easy its like a phone with numbers and depts are already list and you just have to type in like INT and that bring up our translator line. before we had regular phones and had to call the whole phone number
NICE is NICE!
What do you like best about the product?
I like that shows how many available agents we have for each program. Also, that how much time we have spent on lunch, break, and working, etc. There are lots of NICE options!
What do you dislike about the product?
The only thing that I do not like is that I cannot see my metrics.
What problems is the product solving and how is that benefiting you?
It shows me how much time I am taking on my breaks, lunch, and personal time. I also love that I can see my evaluations and hear them.
From the schedules to loging in using the phone its all been awesome and very handy.
What do you like best about the product?
I like the phone best, It's a pretty cool feature, and it's straightforward.
What do you dislike about the product?
I honestly don't dislike anything about this system.
What problems is the product solving and how is that benefiting you?
I'm solving transferring calls, and it's effortless to share calls and let the next caller know why the person is calling ahead of time.
Recommendations to others considering the product:
Take your time and enjoy!
CX one review
What do you like best about the product?
My favorite feature on NICE is being able to listen in to live phone calls. The supervisor feature allows you to merge calls, barge in, and monitor calls without the employee being able to see.
What do you dislike about the product?
I dislike the fact that the software times out so often. We have to sign in to NICE, then into MAX. There are lots of sign-in steps just for it to auto sign off after a few minutes.
What problems is the product solving and how is that benefiting you?
A problem I've been able to solve is Agent's Idle time. NICE shows you the time in between AGents calls. It makes it easier when generating stats for our team.
Awesome
What do you like best about the product?
I like that i am able to access NICE through any computer, making it easy to work from home. Its very convenient, and is a great way to connect everyone across all states
What do you dislike about the product?
I dislike the errors, and how the phone will ring sometimes but no audio ring. i also dislike how going onto website which is required of me for work sometimes makes my phone freeze
What problems is the product solving and how is that benefiting you?
i love how easy it is to pull up records and conferance calls, as well as transfer and put people on hold. the mute feature is perfect because we deal with protected health informaiton
Recommendations to others considering the product:
its so easy to learn and so user friendly
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