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System is very easy and friend to use. Make calls all day long with no interruptions.
What do you like best about the product?
I make daily calls to members and providers without interruptions.
What do you dislike about the product?
The system log you out after 20 minutes of not using it.
What problems is the product solving and how is that benefiting you?
I don't have to use a desk phone, and I can use it anywhere I want to as the longest is internet access.
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Very complex and helpful platform.
What do you like best about the product?
I like how I can connect with customers on a website that provide us a quick option to accept chats to assist customers the best way possible. NICEcx one , provide us with quick replies and reportings for us to check our metrics and to answer customers with a polite and accurate answer.
What do you dislike about the product?
I dislike how sometimes The webpage crashes and it doesn't let me accept chats and this chats show as decline. I recommend the website to have more updates to avoid this types of hassles.
What problems is the product solving and how is that benefiting you?
During the time I have worked in this Walmart customer service account , I have realized that NiceCxone offers a quick and esay way to Connect with customers that need a first contact resolution and assistance to importante problems, the website generates answer for us , to help us with our metrics.
Recommendations to others considering the product:
Consider to update website more often to avoid troubleshooting
still getting used to system but easy to use once you get the hang of it
What do you like best about the product?
contact queues and being able to see where calls are coming from
What do you dislike about the product?
disposition of call doesn't alert you if longer than a certain amount of time has passed
What problems is the product solving and how is that benefiting you?
problems: not sure if a NICE CXone issue but get loud beep at start of each call received
benefits: able to do call back to the number call received from
benefits: able to do call back to the number call received from
Recommendations to others considering the product:
stick with it, after a learning period works smoothly
It has been a great software to use for my company
What do you like best about the product?
It's very simple and easy to use, there are little to no errors and it has been an overall greater experience than other softwares I've used.
What do you dislike about the product?
I wish it wouldn't log you out after a certain period of time, that can cause some delays in my work, but other than that, its a great tool!
What problems is the product solving and how is that benefiting you?
I'm solving all sorts of problems with NICE CXOne, I have been a frontline agent and used it to contact my customers and have utilized it for quality assurance purposes. It's an easy to use tool that can help people of all fields in the customer support world.
Great phone system with a few issues
What do you like best about the product?
I like all the different options for unavailable codes they give you. It makes it easy to keep track of what your employees are doing and easy to track. It has a very easy user interface as well. It's incredibly convenient to have one single system that we can use for phone calls, emails, and chats, inbound and outbound, instead of having to use multiple systems. They also make it very easy to pull stats from agents who have been taking calls which is nice. You can prebuild dashboards that will show you exactly what unavailable codes agents have been in, how many calls they've taken (or refused), average handle times, and much more. That's my favorite part about the product, they make it very easy to be able to do exactly what you want to do.
What do you dislike about the product?
I wish you could see in the Promise Creator who created commitments and who broke them. Would be much easier to keep track of that way. It's hard to hold people accountable to keep commitments when you don't know who broke them. We also get fairly frequent crashes where the whole system goes down for a few minutes or so. That happens every couple of weeks. Calls are also only stored on the server for a certain amount of time (I think a few months) and once they drop off the server it is much more difficult to access those calls. This can be a pain when you're trying to find a certain call quickly.
What problems is the product solving and how is that benefiting you?
I am keeping track of employees better. I know exactly what they're doing at all hours of the day. It's very easy to track that and coach them to get where I want them to be. We are taking care of customer needs ASAP. It's so beneficial having one system for phone calls, emails, and chats instead of having to use multiple systems.
Recommendations to others considering the product:
I would definitely recommend using it if you're looking for a phone system to use at your company. Overall it's pretty reliable, with only a few hiccups here and there.
Great service, not perfect
What do you like best about the product?
The dashboards, being able to see what my agents are doing and how they are spending their time.
What do you dislike about the product?
It seems that sometimes the priorities are messed up and I want an agent to grab a call out of a specific queue but can't seem to get that call.
What problems is the product solving and how is that benefiting you?
It is helping with WFM, I can see when my agents are on break, and make sure they are being productive.
Reliable, easy to use
What do you like best about the product?
NICE is helpful because it allows for easy and efficient organization. The user interface is very user-friendly and not overly complicated. It makes it easy for both management and employees.
What do you dislike about the product?
Occasionally NICE does have issues with crashing. When it does crash, our call center essentially goes down, which leads to upset customers. If NICE would crash less often or never, it would be a lot better for me.
What problems is the product solving and how is that benefiting you?
NICE solves the problem of having multiple phone lines without every employee having a direct number. Not only that, but it allows for easy schedule management.
Recommendations to others considering the product:
NICE is very easy to use; there is not a steep learning curve. NICE is great for call center use and allows for multiple lines without having a physical line for each phone. It is helpful for both call center operations as well as schedule management. It allows supervisors to view who is doing what just by checking their computer, no need to walk around the office to see who is doing what. This is especially useful during this period of time when working from home is almost more common than working in the office. It facilitates the work from home process for the company and its workers. Being able to see the status of your employees is crucial in management, especially when you are not physically close to them. NICE bridges the gap between a company and its at-home workers.
Ferramenta top
What do you like best about the product?
Facilidade em fazer ligação e recebimento para nos ensinar o usuário
What do you dislike about the product?
não tem desvantagens, a ferramenta é excelente
What problems is the product solving and how is that benefiting you?
Suporte ao home office fidelity
The NICE system is very easy and efficient
What do you like best about the product?
I really like that we can transfer the patients to any department without any trouble. I also like that we can pick up the line and it goes straight to my headset.
What do you dislike about the product?
Personally, I wouldn't say I like that the patient is sitting there on hold rather than get transferred to someone else that has the same number as yourself.
What problems is the product solving and how is that benefiting you?
I am able to schedule appointments and confirm thus appointments with patients easily and effeciently through the NICE system. The profuctivity in my workplace has improved by using the system.
NICE CXone allows our team across the globe to stay in contact with our customers
What do you like best about the product?
NICE allows our team working in different time zones across the globe to contact our customer base. We currently use the software for the phone system only, but we are looking to expand into the chat feature soon.
What do you dislike about the product?
Sometimes, the web pages fail to load correctly. While this is common in most software systems regardless of the manufacture, since this software is web-based, it can be challenging to troubleshoot the issue without closing out the webpage and starting from scratch.
What problems is the product solving and how is that benefiting you?
Having a completely web-based contact system that doesn't rely on a hardware phone handset is nice as it cuts down on operating costs for additional hardware and cabling. If you have a computer and a headset, you're ready to go.
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